Inside Property Adjuster - Remote (CST)

Allstate Foundation; Illinois; Remote; USD 31,000 - 40,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k)

Remote work

Job summary

Allstate Foundation is seeking an Inside Property Adjuster to deliver exceptional service to policyholders. You will conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly, with emphasis on water losses.

You'll handle virtual claims nationwide and use Xactimate and ClaimsX Video Collaboration. The role requires strong communication, negotiation, and investigative skills in a fast-paced environment.

Qualifications

• Must reside in the Central Standard Time zone.
• 1+ years of customer service, organizational and multi-tasking skills.
• Previous industry experience is highly desired.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Proficiency in using Xactimate and other relevant software for estimating.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
• Excellent communication and interpersonal skills to provide exceptional customer service.

Responsibilities

• Travel to customers' homes for on-site inspections and claim assessments.
• Investigate coverage and prepare accurate estimates for claims.
• Settle claims promptly and fairly using established processes.
• Handle virtual claims nationwide using Xactimate and ClaimsX Video Collaboration.
• Communicate with policyholders via phone, email, and video chat.
• Negotiate settlements with customers, vendors, and third parties.

Skills

Active Listening

Communication

Critical Thinking

Customer Service

Empathy

Insurance Claims

Multitasking

Organizing

Working Independently

Xactimate

Tools

Xactimate

ClaimsX Video Collaboration

Job description

tuition reimbursement, 401(k), remote work

Oct 27, 2026

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A day in the life of an Inside Property Adjuster, and what it takes to do the job!

As an Inside Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
• The Investigator - you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Schedule: During Training: Virtual

• Monday through Friday, 8am-4:30pm.

After Training: Virtual

• Monday-Friday, 8am-4:30pm with rotational Saturday duty.

Preferred Qualifications

• Reside in the Central Standard Time zone.
• 1+ years of customer service, organizational and multi-tasking skills.
• Previous industry experience is highly desired.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Proficiency in using Xactimate and other relevant software for estimating.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
• Excellent communication and interpersonal skills to provide exceptional customer service.

You're Provided with Comprehensive Training

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.

Notice of Licensing Requirement

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser licensewhich includes passing an additional background check with the Department of Labor.If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus

• You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Allstate Benefits

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

#LI-DL1

Skills

Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Insurance Claims, Multitasking, Organizing, Working Independently, Xactimate

Compensation

Compensation for this role ranges from $22.84-$29.00 hourly and is based on experience, qualifications, location, and internal equity.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.