Inside Plant Technician I

Optimum Communications Inc.; Muskogee (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

Optimum Communications Inc. in Muskogee, OK, is hiring an Access Technician I to provide first-level technical support across Video, DOCSIS and network systems. You will set up cable modems, manage basic networking equipment, and help maintain optical/Headend infrastructure.

The role requires a High School Diploma or equivalent, some technical training, and the ability to travel as needed. Strong communication and safety awareness are essential for daily operations and after-hours standby duties.

Qualifications

• High school diploma or equivalent required.
• Technical school certification or related coursework preferred.
• Experience troubleshooting in a technical environment preferred.
• Ability to operate/test equipment like OTDR and QAM analyzers.
• Strong written and oral communication skills.

Responsibilities

• Act as first point of contact to identify signal impairments with field/NOC.
• Monitor and analyze network performance and fault conditions.
• Collaborate with IP engineers to support high-speed data networks.
• Support Headend equipment: signal processors, modulators, receivers.
• Monitor Headend cooling; coordinate with HVAC for uptime.
• Create UCR tickets for repairs and changes as needed.
• Install, test and maintain emergency alert systems and backup power.
• Ensure proper Optical Transport Network operation and maintenance.

Skills

Communication skills

Written communication

Valid drivers license

Travel availability

Safety compliance

Education

High School Diploma or equivalent

Technical school certification

Tools

OTDR

QAM analyzers

Test equipment

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Access Technician I is responsible for providing first level technical support across Video, DOCSIS and Critical Infrastructure systems including, set-up and operation of cable modem termination systems, cable modems, and basic networking equipment, maintenance and adjustments of document video carrier levels, audio video ratio, depth of modulation, and audio deviation as well as management of optical splice patch panels, optical couplers, and appropriate optical connector handling and cleaning procedures.

Responsibilities

• Act as first point of contact to determine source of signal impairments in partnership with field and Network Operations Center (NOC) employees to facilitate quick resolution of issues identified
• Perform proactive and reactive monitoring of all the fundamental tasks required in the testing and analysis of all elements of the network equipment and facilities
• Partner with Internet Protocol (IP) network engineers to facilitate proper operation, maintenance, and restoration of high speed data network
• Support, operate and maintain all Headend equipment including but not limited to: signal processors, modulators, demodulators, satellite receivers, integrated receiver descramblers, digital receivers, transcoders, combining and splitting networks, laser transmitters, Fiber optic receivers
• Monitor Headend cooling and coordinate with air-conditioning specialists to ensure proper system operation
• Generate universal change request (UCR) tickets for the notification and updating of scheduled or emergency repairs with the Network Operations Center and other departments
• Install, test and maintain emergency alert systems and backup powering systems- including Generators, Uninterruptible Power Supplies, and temporary feeds and support after-hours emergency response stand-by
• Responsible for ensuring proper Optical Transport Network (OTN) operation and that the maintenance schedule is followed

Qualifications

• High School Diploma or equivalent; technical school certification, equivalent college courses, or on the job experience
• Previous troubleshooting in technical environment preferred
• Knowledge of test equipment including Analog and quadrature amplitude modulation (QAM) analyzers, optical time-domain reflectometer (OTDR), etc
• Must be able to exhibit written and oral communications skills
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required as well as 24 hours standby when needed
• Must possess and maintain a valid driver's license in good standing within the state of current residence.
• Ability to travel to other work locations as necessary
• The employee is required to utilize all safety equipment and protocol to maintain a safe environment ensuring all work-related tasks are performed in a manner that follows Company and OSHA safety rules and regulations.
• The employee is occasionally required to climb, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 70 pounds. While performing the duties of this job, the employee is subject to occasionally working aloft.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.