Experienced Inside Part Sales Advisor - Utilities

Ring Power Cat; Temple (TX); On-site; USD 20,664 - 28,929; Full time

Job summary

Ring Power Corporation in Temple, TX is seeking a Customer Service / Order Fulfillment associate to uphold cleanliness standards and ensure accurate order processing. You will greet customers, verify orders, collect signatures, and support freight recovery and returns with a focus on customer satisfaction.

Knowledge of CAT and Prime Product lines is preferred; stay updated with training materials. You will coordinate with management to communicate order status and relay crucial information to

Qualifications

• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Able to read and write in English.
• Warehouse operations experience.

Responsibilities

• Maintains company standards in housekeeping and contamination control.
• Greets customer promptly and professionally; verifies order accuracy and collects signatures.
• Supports freight recovery, service charge reduction, returns and collections.
• Assist customer consultatively to provide best solution; determines urgency including Need by Date and captures pertinent data.
• Knowledgeable on CAT and Prime Product lines; stays current on training resources.
• Clear communication with customer on processing, tracking and completion of orders; relays pertinent information to management.
• Performs other duties as assigned.

Skills

Safety

Communication

Adaptability

Stress management

Interpersonal skills

Initiative

Customer oriented

Results oriented

Credibility

Education

High School diploma or GED

Experience 1-2 years

Tools

Microsoft Office

Dealer software

Job description

Primary Job Role

• Maintains company standards in housekeeping and contamination control.
• Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt.
• Supports key business initiatives such as freight recovery, service charge reduction, returns and collections.
• Assist customer in a consultative manner to provide best solution while determining urgency, including \"Need by Date\" and accurately capturing pertinent data (call log).
• Knowledgeable on CAT and other Prime Product lines. Stays current on all informational resources and training curriculum.
• Clear communication with customer on processing, tracking and completion of orders. Relays pertinent customer information to management that could impact \"Trusted Partner\" relationship.
• Performs other duties as assigned.

Essential Job Competencies

Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Adaptability Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways to do things; willing to modify one's preferred way of doing things.

Stress Management Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked.

Interpersonal Skill Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to elevate critical issues when unsuccessful in gaining support.

Takes Initiative Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Customer Oriented Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Results Oriented Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.

Credibility Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida – The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the southeastern United States through dedication to the mission of customer service. In order to preserve the \"Customers First\" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Education and Experience

• Formal Education High School diploma or GED
• Experience 1-2 years

Not Required But Highly Desired Criteria

• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Able to easily and effectively comprehend, speak and write in the English language
• Basic phone and email knowledge and etiquette
• Warehouse operations experience

Updating of Knowledge

Job requirements change requiring re-training to stay current every 1-2 years.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

• Problem Solving Job requires complex problem solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring.
• Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
• Autonomy Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.

Working Environment

• Stress Load Constant exposure to these stresses (more than 80% of the time).
• Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.
• Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.
• Organizational Impact A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
• Supervisory Responsibility Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

• NA Not Applicable
• O Occasionally - (up to 3 hours/day)
• F Frequently - (3-6 hours/day)
• C Constantly - (6-8 hours/day)
• N/A Climbing
• O Balancing
• O Stooping
• O Kneeling
• O Crouching
• O CrawlingO Reaching
• O Standing
• C Sitting
• O Walking
• C Feeling
• N/A Fingering
• O Grasping
• C Repetitive Motion
• C Talking
• C Hearing
• O Pushing - Up to 25 lbs.
• O Pulling - Up to 25 lbs.
• O Lifting - Up to 25 lbs.
• O Pushing - 26-50 lbs
• O Pulling - 26-50 lbs.
• O Lifting - 26-50 lbs.
• O Pushing - Over 50 lbs.
• O Pulling - Over 50 lbs.
• O Lifting - Over 50 lbs.

Environmental Conditions

• NA Not Applicable
• O Occasionally - (up to 3 hours/day)
• F Frequently - (3-6 hours/day)
• C Constantly - (6-8 hours/day)
• C Inside conditions Protection from weather but not necessarily from temperature change.
• O Outside environmental conditions No effective protection from weather.
• N/A Extreme cold Temperatures below 32 degrees for periods of more than one hour.
• N/A Extreme heat Temperatures above 100 degrees for periods of more than one hour.
• O Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level
• N/A Vibration Exposure to oscillating movements of the extremities of whole body.
• N/A Hazards Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
• N/A Atmospheric conditions One or more of the following conditions that affect the respiratory system or the skin Fumes, odors, dust, mists, gases or poor ventilation.
• N/A Oils There is air and/or skin exposure to oils and other cutting fluids.
• N/A Air particulates / contaminants the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER