Inside Counter Sales

Builders FirstSource, Inc.; Newton, Northern (MA, KY); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Builders FirstSource, Inc. is seeking an Inside Counter Sales Representative in Newton, MA. You will handle quotes, assist customers and contractors, and coordinate deliveries while maintaining BFS standards for service and accuracy.

The role emphasizes listening to customer needs and applying product knowledge to generate sales. You will respond to inquiries, process orders, and work with colleagues to ensure timely deliveries and high customer satisfaction.

Qualifications

• High School Diploma required with 1–2 years in building materials or similar sales environment.
• Strong customer-service orientation and ability to quote prices and handle special orders.
• Proven communication and interpersonal skills with attention to detail.

Responsibilities

• Represents BFS in sales process via phone or in person and collects customer needs.
• Responds to inquiries, provides prices, quotes, and schedules deliveries.
• Generates sales by contacting customers and leveraging product knowledge.
• Maintains stock levels and processes orders, invoices, and data entry.
• Supports outside sales reps and ensures customer satisfaction.

Skills

Customer service

Sales skills

Communication

Product knowledge

Attention to detail

Interpersonal skills

Problem solving

Education

High School Diploma

Tools

Microsoft Office Suite

ERP software

Cash register system

Job description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

PURPOSE

The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information, both in person and over the phone, while maintaining the company standards of excellent customer service. They may handle special orders and advanced pricing. This position generates sales by gathering customer’s product needs, design specifications and acts as the company liaison between the company and the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer.
• Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
• Initiates telephone calls to customers to generate sales to achieve a projected sales goal.
• Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction.
• Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products.
• Provides accurate and complete material take offs of single/multiple family home projects.
• Provides technical assistance to drafting and engineering as required.
• Analyze and size various lumber products using appropriate software.
• Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and an availability.
• Codes and inputs customer orders, pricing information and additional data into the computer system.
• Creates accurate and complete invoices, work orders, and sales tickets.
• Maintains stock levels on the sales floor and in the stockroom.
• Operates and balances cash register daily.
• Research credits, returns, and late payments as needed.
• Works with outside sales representatives to ensure customer satisfaction.
• Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

• Minimum education required: High School Diploma
• Minimum experience required: 1-2 years in building material industry with extensive knowledge of product and application.

COMPETENCIES

• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Strong verbal and written communication skills
• Good interpersonal and influencing skills
• Strong customer service skills
• Knowledge of basic sales techniques and concepts
• Strong attention to detail
• Knowledge of business math
• Knowledge of company products, production processes and product standards
• Knowledge of building materials, applications, related equipment, and/or construction industry.
• Familiar with inventory and inventory control.
• Ability to operate computer, calculator & cash register.
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Must be able to drive and walk throughout yards, plants, and offices.

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Must be able to stand and walk frequently throughout the day.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.