Inside Counter Sales

Builders FirstSource; Billings (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Builders FirstSource in Billings, MT is seeking an Inside Counter Sales professional to assist customers, answer questions, and process orders with a focus on service.

You will combine product knowledge with sales skills to guide customers from selection to checkout, while maintaining a safe, organized yard and providing an exceptional customer experience.

Qualifications

• High school diploma or GED.
• Six months of sales, retail, customer service, or related experience, or equivalent.

Responsibilities

• Assist retail customers in person, by phone, and via email.
• Answer questions regarding products, pricing, availability, and returns/exchanges.
• Guide customers in selecting the best products and solutions for their needs.
• Build positive customer relationships through professional and responsive service.

Skills

Customer service

Sales

Retail experience

Education

High school diploma or GED

Job description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Inside Counter Sales

Location: Billings, MT Yard

Build Relationships. Deliver Solutions. Grow Your Career.

Are you passionate about helping customers find the right solutions for their projects? Do you enjoy a fast-paced environment where no two days are the same? We're looking for a customer-focused Inside Counter Sales to join our team at our Billings, MT Yard and play a key role in delivering an exceptional customer experience.

In this role, you'll combine product knowledge, sales expertise, and outstanding customer service to help customers successfully complete projects ranging from decks and fences to sheds and stairs. If you thrive on building relationships, solving problems, and supporting customers from start to finish, we'd love to hear from you.

What You’ll Do

Deliver Exceptional Customer Service

• Assist retail customers in person, by phone, and via email.
• Answer questions regarding products, pricing, availability, and returns/exchanges.
• Guide customers in selecting the best products and solutions for their needs.
• Build positive customer relationships through professional and responsive service.

Drive Sales Success

• Actively promote and sell company products, services, and related solutions.
• Prepare material estimates and project quotes for smaller construction projects, including decks, fences, stairs, and sheds.
• Identify opportunities to increase sales through product recommendations and add-on offerings.
• Develop a strong understanding of company products, pricing, and promotions.

Process Orders and Coordinate Deliveries

• Enter customer orders accurately into company systems.
• Schedule and coordinate product deliveries to ensure customer satisfaction.
• Monitor order details and follow through on customer requests.

Support Yard and Store Operations

• Assist with inventory management, stocking, merchandising, and signage.
• Maintain a clean, organized, and safe work environment.
• Participate in customer workshops and educational events.
• Resolve routine customer concerns and elevate more complex issues when needed.

What We’re Looking For

Required Qualifications

• High school diploma or GED.
• Six (6) months of sales, retail, customer service, or related experience; or an equivalent combination of education and experience.

Preferred Qualifications

• Experience in building materials, home improvement, construction, or related industries.
• Knowledge of estimating materials for residential projects.
• Experience operating or willingness to learn material handling equipment.

Work Environment & Physical Requirements

• Work in both office and outdoor yard environments with varying weather conditions.
• Regularly lift and carry up to 25 pounds and occasionally up to 80 pounds.
• Stand and walk for extended periods throughout the workday.
• Frequently bend, kneel, reach, and perform physical tasks.
• May occasionally operate forklifts, pallet jacks, hand tools, and other equipment following training and safety guidelines.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.