Inside Account Manager

AWC, Inc.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

ESOP

401(K) Match

Medical, Dental and Vision Insurance

Job summary

AWC, Inc. seeks an Inside Account Manager to own the post-purchase order lifecycle from entry to delivery, invoicing, and collections.

You will be the primary post-sale contact, coordinating with internal teams and suppliers to ensure timely, accurate fulfillment and proactive problem solving. The role requires strong attention to detail, commercial awareness, and the ability to coordinate across multiple stakeholders.

Qualifications

• Technical degree or Industrial Distribution degree, or 2+ years in industrial account management.
• Experience in account management, sales, or business development within industrial controls is preferred.
• Excellent communication and interpersonal skills with the ability to build trust.
• Results-oriented mindset with focus on customer satisfaction and relationship-building.
• Proficiency in CRM software and Microsoft Office Suite.
• Team player capable of cross-functional collaboration and after-hours/weekend support if needed.

Responsibilities

• Own the post-purchase order lifecycle from entry through delivery, invoicing, and collections.
• Serve as the primary post-sale contact for customers, ensuring clear communication and proactive problem-solving.
• Coordinate across internal teams and suppliers to keep commitments on track.
• Maintain accurate data and documentation for consistent customer experience.
• Provide timely updates to customers and confirm details upfront.
• Proactively track orders and communicate status changes to customers.

Skills

Technical degree

Industrial distribution degree

2+ years in account management

Excellent communication

CRM software proficiency

Team player

Education

Technical degree

Industrial Distribution degree

Tools

CRM software

Microsoft Office Suite

Job description

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team.

As an Inside Account Manager (IAM), you will own the post-purchase order (PO) lifecycle, ensuring orders are executed with speed, accuracy, and discipline from order entry through delivery, invoicing, and collections. You will serve as the primary point of contact for customers after a PO is received, driving clear communication, proactive problem-solving, and reliable follow-through. This role is critical to deliver on our customer commitments and requires strong attention to detail, commercial awareness, and the ability to coordinate across multiple internal and external stakeholders. This is an office based role that is located in our Deer Park, Texas facility.

How you’ll make an impact:

• Deliver a seamless customer experience by owning orders from purchase through delivery
• Ensure every order is entered with speed and precision, setting the foundation for successful execution
• Act as a trusted partner to customers, confirming details and aligning expectations upfront
• Serve as the go-to contact for customers, providing clear, timely updates throughout the order lifecycle
• Stay ahead of customer needs by proactively tracking orders and communicating status and changes
• Collaborate across AWC internal teams and with suppliers to keep commitments on track and customers informed
• Quickly resolve issues and remove obstacles to keep orders moving forward without disruption
• Maintain clean, reliable data and documentation to support consistent and professional customer experience

Skills you’ll need:

• Technical degree or Industrial Distribution degree or 2+ years of experience as an account manager in an industrial setting
• Prefer 2 years of experience in account management, sales, or business development within the industrial controls and automation industry
• Excellent communication and interpersonal skills, with the ability to build trust
• Results-oriented mindset with a focus on customer satisfactions and relationship-building
• Proficiency in CRM software and Microsoft Office Suite
• Must be a team player with the ability to work with cross-functional teams to achieve common goals
• Willingness to be on call for after-hours & weekend support periodically

Here’s what will set you apart:

• Base level knowledge of Industrial Control and Measurement products, including but not limited to Valves, Instrumentation, Controls, Steam System Products, Pneumatics, Sensors, and related equipment

The Rewards:

• Employee Stock Ownership Plan (ESOP)
• 401(K) Match
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay
• Career Development Opportunities

About AWC

As employee co-owners, we’re driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.

We partner strategically with many of the world’s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners’ technologies, we’re equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.

How We Win Together

We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.

#ZR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team.

As an Inside Account Manager (IAM), you will own the post-purchase order (PO) lifecycle, ensuring orders are executed with speed, accuracy, and discipline from order entry through delivery, invoicing, and collections. You will serve as the primary point of contact for customers after a PO is received, driving clear communication, proactive problem-solving, and reliable follow-through. This role is critical to deliver on our customer commitments and requires strong attention to detail, commercial awareness, and the ability to coordinate across multiple internal and external stakeholders. This is an office based role that is located in our Deer Park, Texas facility.

How you’ll make an impact:

• Deliver a seamless customer experience by owning orders from purchase through delivery
• Ensure every order is entered with speed and precision, setting the foundation for successful execution
• Act as a trusted partner to customers, confirming details and aligning expectations upfront
• Serve as the go-to contact for customers, providing clear, timely updates throughout the order lifecycle
• Stay ahead of customer needs by proactively tracking orders and communicating status and changes
• Collaborate across AWC internal teams and with suppliers to keep commitments on track and customers informed
• Quickly resolve issues and remove obstacles to keep orders moving forward without disruption
• Maintain clean, reliable data and documentation to support consistent and professional customer experience

Skills you’ll need:

• Technical degree