Inside Account Manager

TW Metals, Inc.; Agawam (MA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company paid life insurance

Short and long-term disability

Paid vacation/PTO

401(k) plan

Tuition reimbursement

Job summary

TW Metals, LLC is seeking a driven sales support professional to manage accounts and deliver excellent customer service. You will respond to quotations, process orders, and help maintain strong relationships with suppliers and customers.

Working closely with the Territory Manager, you will identify potential new accounts, assist in sales campaigns, and manage workload to meet targets. Proficiency in Microsoft Office is required and basic math skills are essential.

Qualifications

• Customer service experience and strong communication skills.
• Time management and organization to handle multiple accounts.
• Willingness to learn Metalware software.
• Basic math skills and ability to work with pricing.
• Ability to use Microsoft Office with accuracy.

Responsibilities

• Handles quotations and order processing to ensure customer satisfaction.
• Builds and maintains supplier and customer relationships.
• Works with Territory Manager to grow new accounts and meet budgets.
• Plans and organizes workload for maximum productivity.
• Reviews market data to understand customer needs and pricing.

Skills

Customer service

Verbal & written communication

Time management

Basic math

Willingness to learn Metalware

Education

Undergraduate degree (any specialty)

Tools

Microsoft Office (Excel, Word)

Job description

Company Summary: TW Metals, LLC is a leading global distributor of Specialty Metals to companies such as Boeing, Space‑X, GE, McMaster‑Carr, and Eaton. TW Metals stocks and processes Tube, Pipe , Bar, Extrusions, Sheet and Plate in stainless, aluminum, nickel, titanium , carbon and carbon alloy. As a global organization, we have over 30 stocking locations in North America, Europe, Mexico, and Asia. TW Metals stands for integrity, respect for the individual, commitment, customer satisfaction and continuous improvement. This family‑owned company embraces opportunity and growth for our employees.

https://www.twmetals.com/

Responsibilities: Manages sales activities of assigned accounts by performing the following duties:

• Engages in a high level of customer service thru delivering quotation responses, handling customer discrepancies, receiving and maintaining customer orders while ensuring complete customer satisfaction.
• Develops and sustains effective supplier and customer relationships to assure a competitive position in the marketplace.
• Works closely with the Territory Manager to maintain lists of prospects and potentially new accounts to grow new business and achieve established budget targets.
• Maximizes productivity by effectively planning, organizing and managing workload.
• Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates.
• Communicates with Territory Manager to assist in developing sales campaign to accommodate goals of assigned customers.

Qualifications:

• Undergraduate degree in any specialty is preferred.
• No metal industry or sales experience necessary, we are happy to provide full training.
• Possess effective communication skills which include verbal and written.
• Must have experience with Microsoft Office, particularly Excel and Word.
• Willingness to learn proprietary program known as Metalware.
• Displays effective use of time management skills.
• Knowledge of basic math skills is essential.

We treat our employees right

• We offer a full comprehensive benefits program which includes medical, dental, vision, company paid life insurance, short and long-term disability, paid vacation, PTO, 401(k), tuition reimbursement among other competitive benefits.

TW Metals, LLC. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. TW Metals is also committed to complying with all fair employment practices regarding citizenship and immigration status.

The right opportunity is waiting for you here at TW Metals, LLC.

Preferred

High School or better.

Preferred

Must have experience with Microsoft Office, particularly Excel and WordWillingness to learn proprietary program known as MetalwareDisplays effective use of time management skillsKnowledge of basic math skills is essential

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.