Inquiry Resolutions Rep

Healthcare Support Staffing; Frisco (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare staffing agency is seeking an IRS representative to investigate and resolve patient disputes while adhering to state and federal guidelines. The ideal candidate will have strong critical thinking and decision-making skills, with at least 1 year of claims or patient account resolution experience. The role requires excellent typing skills and knowledge of consumer protection laws. This position is on-site in Frisco, Texas.

Qualifications

• High School diploma or GED required.
• 1+ years of experience in claims or patient account resolution.
• Strong typing skills at least 40 WPM required.

Responsibilities

• Research and resolve patient disputes efficiently.
• Handle inquiries from regulatory agencies.
• Comply with state and federal guidelines.

Skills

Decision Making

Critical Thinking

Typing Skills

Technology Skills (Word/Outlook)

Claims Resolution

Consumer Protection Knowledge

Research Skills

Education

High School or GED

Job description

For hospitals across the nation who want to increase revenue and advance patient, physician, and community satisfaction, Conifer offers revenue cycle management solutions with 30+ years of deeply rooted hospital operator knowledge and $200 million investment in industry-leading innovation. Our solutions outperform in-house revenue management, traditional collection agencies, and technology and consulting providers.

Job Description

To research, investigate and attempt to resolve patient disputes, whether originating from the patient or a party(ies) representing the patient, and handle inquiries from state and federal regulatory agencies in a timely and accurate manner.All the while, the IRS rep will comply with all state, federal, FCRA, FDCPA, HIPAA and Tenet guidelines.During investigation, the IRS rep may come across risk management issues and/or clinical issues, etc.; the need may arise to bring the situation to the attention of another department and/or facility for advisement or to hand-off the dispute.

Qualifications

Minimum Education/ Licensures/Qualifications

• High School or GED
• Strong Decision Making / Critical Thinking skills
• Strong Typing Skills -- at least 40 WPM / Strong Technology skills (Word / Outlook)
• Front end to back end of Hospital – looking for a range of skill sets – Collections, they are supporting the bad debt department
• 1+ years of claims / patient account resolution
• Knowledge of consumer protection laws and regulations found in banking and finance
• Experience with Researching Disputes / consumer complaints

Additional Information

All your information will be kept confidential according to EEO guidelines.