Inpatient Pharmacy Technician Coordinator

IHA; Ann Arbor (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Trinity Health in Ann Arbor is seeking a Pharmacy Staffing Manager to plan and direct the daily activities of 35-40 Pharmacy Technicians and Specialist Technicians. You will coordinate with pharmacists and managers to ensure safe, high quality patient care in a hospital setting.

The role requires leadership, policy development, and the ability to manage scheduling, payroll, and staffing. Strong communication and training skills are essential for ongoing staff development.

Qualifications

• Education: Associates in Business, Communication, Healthcare, Pharmaceutical or related field, or equivalent experience.
• Experience: Five years as Pharmacy Technician with increasing responsibility.
• Licensure: Michigan Pharmacy Technician license; national certification preferred; CE requirements.

Responsibilities

• Plan and direct daily activities of 35-40 technicians and specialist technicians.
• Coordinate technician tasks with professional staff to ensure quality patient care.
• Develop and monitor staffing, payroll, and scheduling across the pharmacy department.
• Participate in interviews for technician staff and student candidates.
• Coach, document, and conduct performance appraisals for technicians.
• Ensure compliance with HR policies and departmental procedures.
• Develop departmental policies and procedures and monitor adherence.

Skills

Leadership

Staff management

Interpersonal skills

Communication

On-line tasks coordination

Payroll & scheduling

Policy development

Quality improvement

Training & coaching

Analytical skills

Education

Associate degree in Business/Communication/Healthcare/Pharmaceutical

Job description

GENERAL SUMMARY AND PURPOSE:

Under the general direction of Pharmacy Management, assumes the responsibility to plan and direct the daily activities of approximately 35-40 Pharmacy Technicians and Specialist Technicians. Performs all technical tasks on a rotational basis, and as determined by work volume. Coordinates the activities of technicians with the related responsibilities of the professional staff. Develops, implements, and monitors distribution system improvements to ensure effective, quality patient care. Prepares and monitors technician staff scheduling, and payroll and other departments overseen by pharmacy as assigned. Determines and adjusts staffing levels and participates in the interviews of technician and technician student candidates. Coordinates, documents, coaches, pharmacy technicians and gives feedback for performance appraisals. Monitors compliance with Human Resources and departmental policies and procedures. Develops departmental policies and procedures. Consults with customers, Health System employees, Pharmacy Management, Pharmacist, technicians, and interns on a regular basis to identify opportunities to continuously improve quality.

Employment Type

Full time

Shift

Rotating Shift

Description

Under the general direction of Pharmacy Management, assumes the responsibility to plan and direct the daily activities of approximately 35-40 Pharmacy Technicians and Specialist Technicians. Performs all technical tasks on a rotational basis, and as determined by work volume. Coordinates the activities of technicians with the related responsibilities of the professional staff. Develops, implements, and monitors distribution system improvements to ensure effective, quality patient care. Prepares and monitors technician staff scheduling, and payroll and other departments overseen by pharmacy as assigned. Determines and adjusts staffing levels and participates in the interviews of technician and technician student candidates. Coordinates, documents, coaches, pharmacy technicians and gives feedback for performance appraisals. Monitors compliance with Human Resources and departmental policies and procedures. Develops departmental policies and procedures. Consults with customers, Health System employees, Pharmacy Management, Pharmacist, technicians, and interns on a regular basis to identify opportunities to continuously improve quality.

Skills, Knowledge, Education And Experience

Education: Associates in Business, Communication, Healthcare, Pharmaceutical or other related field and/or equivalent years of relevant experience is required.

Experience: Five years of experience at the Pharmacy Technician level with progressively more responsibility.

Licensure: National certification as a Certified Pharmacy Technician preferred. Current and ongoing maintenance of State of Michigan Pharmacy Technician license required. Maintenance of twenty continuing education credits every two years, or as required to maintain a Certified Pharmacy Technician classification.

Required Skills And Abilities

• Interpersonal skills necessary to communicate effectively within the Pharmacy department and with trinity Health colleagues, patients, and visitors.
• Effective oral communication skills to lead and direct Pharmacy staff, and to participate constructively in meetings and programs.
• Effective written communication skills to compose memorandums, policies and procedures, performance documentation, and training and testing materials.
• Pharmaceutical knowledge commiserates with a certified pharmacy technician to function on-line as work volume dictates.
• Ability to concentrate and pay close attention to detail for up to 100% of the time when performing on-line functions. Ability to maintain intravenous aseptic technique standards.
• Advanced computer skills to perform in an office environment, retrieve data, generate reports, and function in an on-line position.
• Working knowledge of Trinity Health and departmental policies and procedures, and federal, state, and regulatory agency laws. Ability to apply policies and procedures in a fair and objective manner.
• Leadership, motivational, and teaching skills.
• Analytic skills necessary to recognize and resolve departmental problems related to staffing, workflow, and distributive operations.
• Creative problem-solving skills and ability to develop innovative program to continuously improve patient care.
• Independent decision-making skills and good judgement when prioritizing responsibilities. Knowledge and understanding of the decision-making process within Trinity Health as it relates to implementing system changes.
• Ability to function in a stressful and demanding environment with critical time constraints.

REPORTING RELATIONSHIPS

• Primary functional oversight is exercised over department technicians and specialist technicians.
• General supervision is received from Pharmacy Technician Manager.

Essential Functions

• Assumes the primary responsibility to independently plan and direct the functional activities of the pharmacy technicians and specialist technicians to provide high quality pharmacy services.
• Assesses and oversees the technician responsibilities for hospital-wide medication distribution system.
• Functions as a staff technician and specialist technician as workload dictates.
• Assumes the primary responsibility to coordinate and modify the technician responsibilities to meet established deadlines. Serves as a primary liaison with Pharmacy Management.
• Coordinates technical activities with the professional and managerial staff to ensure the delivery of pharmacy services across the full continuum of patient care and to maximize the utilization of technical colleagues for expanded roles as appropriate.
• Assigns on-line tasks, departmental projects, and administrative assignments to ensure the coordination and timely completion of urgent tasks.
• Coordinates technician staffing to assist other Saint Joseph Mercy Health System (trinity Health) facilities on a routine basis, and on an urgent basis when required.
• Develops flexible workflow patterns, staffing models, and efficient distributive procedures to deliver high quality, patient-centered, pharmaceutical services.
• Prepares or reviews master and daily technician work schedules. Adjusts staffing and coordinates workflow as necessary to maintain a continuous delivery of Pharmacy services.
• Revises assignments as needed to meet changing work volumes and staffing patterns.
• Prepares or reviews the computation of payroll for all designated Pharmacy personnel on a biweekly basis. Determines availability of Paid-Time-Off (PTO) and overtime pay and submit for manager authorization.
• Monitors the technician personnel budget variances, plans adjustments accordingly, and advises Pharmacy Management of changes, and implements appropriate changes.
• Assists with recruiting and interviewing, qualified technical personnel.
• Assist with initiating, developing, implementing, and monitors departmental training and testing procedures. Maintains current documentation.
• Evaluates employee proficiency, determines when additional training or re-testing is necessary, and develops a plan for performance improvement and subsequent monitoring.
• Initiates and maintains departmental orientation manuals, training checklists, and internal examinations
• Compiles, prepares, and presents Performance-Development Plan for technicians within established deadlines. Maintains appropriate documentation to ensure that employee appraisal ratings can be supported.
• Provides input for Performance Reviews- for all technicians. Presents recommendations and justification for technician promotion, demotion, or termination to Pharmacy Management, as appropriate.
• Monitors technician compliance with departmental and trinity Health – Ann Arbor policies and procedures. Documents policy violations and informs Pharmacy Management when necessary for employee counseling requirements.
• Selects and develops opportunities for technician continuing education and in-services. Provides flexible scheduling, accessible materials, and post-testing to support a high level of technician competency.
• Provides guidance and direction to employees to assist with their development as technicians.
• Develops objectives and innovative programs to meet the service needs of our customers.
• Attends, and participates in monthly departmental technician meetings, monthly specialist technician meetings, and prepares meeting minutes for manager review and distribution. Participates in all monthly meetings as assigned by Pharmacy Manager.
• Initiates drafts and recommends departmental policies and procedures to Pharmacy Management on an ongoing basis.
• Monitors and suggest revisions to policy changes when necessary.
• Initiates, develops, and monitors quality indicator programs. Maintains related documentation for ongoing programs. Reports status and results of quality indicator measures to Pharmacy Management.
• Recruits’ technicians to participate in data collection and subsequent documentation.
• Participates in departmental strategic planning and goal-setting activities as assigned.
• Maintains a working knowledge of external regulatory agencies (e.g., Joint Commission on Accreditation of Healthcare Organizations, Michigan Public Health, etc.) to meet hospital requirements. Participates in preparation for inspections and assists with regulators during surveys.
• Communicates with external departments and other Trinity Health facilities to initiate and coordinate pharmaceutical services. Develops workable relationships with key personnel from external departments and trinity Health facilities.
• Provides quality patient care by considering the age specific, developmental, and cultural needs

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.