INPATIENT CARE MANAGER

Advocate Health; Oak Lawn (IL); On-site; USD 85,000 - 105,000; Full time

Job summary

Advocate Health in Oak Lawn, IL seeks a Registered Nurse to lead discharge planning and utilization management across hospital stays. You will assess patients, collaborate with families and the care team, and initiate timely interventions to support safe transitions.

The role emphasizes adherence to regulatory guidelines, coordination with payers, and education of patients about resources. Requires a Bachelor’s degree in Nursing and a minimum of 2 years nursing experience.

Qualifications

• Registered Nurse licensed in the state.
• Bachelor’s degree in nursing required.
• Minimum of 2 years clinical nursing experience.
• Knowledge of discharge planning and utilization management.
• Ability to coordinate with payers and community resources.

Responsibilities

• Conducts complete assessments and establishes care plans.
• Collaborates with patient, family and team for discharge planning.
• Initiates timely interventions to support discharge and transitions.
• Documents UM activities and discharge planning per standards.
• Communicates with healthcare team to ensure coordinated care.

Skills

Prioritization

Communication

Critical thinking

EHR proficiency

MS Office

Education

Bachelor’s Degree in Nursing

Tools

EHR systems

CMS portal

Job description

MAJOR RESPONSIBILITIES Conducts complete assessments, establishes appropriate plans, and initiates interventions within desired timeframes. Collaborates and negotiates effectively with patient, family, and team while striving to achieve patient and organizational goals with regard to patient’s care needs, choice and satisfaction when discharge planning/transitioning care. Utilizes patient/family strengths in the problem-solving process, involving the patient/family and team in the decision-making process beginning on admission and continuing throughout patient’s hospital stay. Provides continuity of care and discharge planning services compliant with regulatory standards by providing coordinated relevant options and services based on assessed needs to ensure patient/family and healthcare team is informed and able to proceed with accountabilities in a timely manner. This includes participating in the communication process to facilitate a smooth transition for patient, family, and staff when patients are transferred. Provides case management services related to various levels of health care, finances, housing, family discord, or illness adjustment, based department scope. This may include managing family dynamics and crisis situations in a timely and professional manner, using community resources effectively, and educating patient/family regarding access to and use of services. Initiates internal and external referrals to assure timely progression of care and transitions. Documents discharge planning interventions and utilization review activity per department and medical center standards in a timely manner. Performs and documents accurate and timely concurrent and retrospective reviews based on approved established criteria as required by department standards. Communicates effectively with the healthcare team. Works in partnership with Social Work and unlicensed support personnel to effectively establish and implement a safe plan of care. Serves as an active member of the Outcome Facilitation Team/Patient Care Multidisciplinary Team and works closely with medical staff, hospital departments and ancillary services in identification and resolution of barriers to discharge, expediting care delivery to avoid delays in timely service provision, and implementing and reporting care coordination, discharge planning and utilization management (UM) activities. Collaborates with managers, physicians, medical directors, advisory groups, and treatment teams for issues related to physician practices and best practices for the patient’s plan of care. Refers cases to physician advisor as needed to ensure efficient progression of care, accurate status, and compliance with regulatory guidelines. Remains knowledgeable in issues of healthcare regulations, reimbursement issues, impact on length of stay and community resources. Completes UM activities as required based on local structure to include providing clinical updates to payers and/or external review organizations, collecting data, coordinating denial activity, supporting UM activity, and managing avoidable delays. Delivers CMS regulatory notices within CMS established timeframes, as appropriate based on-site guidelines. Develops and maintains productive relationships with community-based agencies and networks by representing Advocate Aurora Health Care in a positive manner working collaboratively, internally, and externally, to meet patient/family needs. Works in collaboration with Advocate Aurora Ambulatory Care Management and Continuing Health to meet common goals and outcomes. Serves as an educator and expert resource to medical and hospital staff regarding admission status and acute care criteria, utilization management issues, care coordination and discharge planning needs, and relevant regulatory requirements. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. License/Registration/Certification: Registered Nurse License issued by the state in which the Team Member practices. Level of Education: Bachelor’s Degree in Nursing Years of Experience: 2 years of clinical nursing experience. KNOWLEDGE SKILLS AND ABILITIES Ability to prioritize and organize work. Effective communication skills. Utilization of critical thinking and timely decision making. Ability to navigate the Electronic Health Record. Basic utilization of MS Office products. Knowledge of Medicare A and B guidelines. Knowledge of Managed Care program requirements/implications. Ability to apply elements of Utilization Management programs. Physical REQUIREMENTS Must be able to sit up to approximately 50 percent of the workday; stand and walk for the equivalent of several blocks at a time. Must lift up to 10 lbs. continuously, up to 20 lbs. frequently, and up to 50 lbs. occasionally. Manual dexterity required for operation computer and calculator. Visual acuity required for facilitating review of written documents/computer screens, medical records, and to record information accurately. Clear verbal communications and hearing acuity required for receiving instructions and converse on standard telephone. Functional speech and hearing to allow for effective communication of instructions and conversation over the telephone. Exposed to normal office environment; including usual hazards related to operating electrical equipment. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.