Inpatient Application Solutions Manager

Hennepin Healthcare; Minneapolis (MN); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Hennepin Healthcare in Minneapolis, MN invites applications for the Manager of Application Solutions. This role leads a team of IT professionals, delivering on the organization’s application services to support care teams, patients and partners.

You will develop 1–3 year roadmaps, align with operations, ensure security and reliability, and collaborate with the IS&T leadership to advance the technology roadmap while managing budgets and contracts.

Qualifications

• Bachelor’s degree in computer science, MIS or approved field
• Five years of progressive IT and/or business leadership experience
• OR an approved equivalent combination of education and experience
• Master’s degree preferred
• Experience with Epic and PeopleSoft is a plus

Responsibilities

• Delivers information services to improve patient outcomes and care team efficiency.
• Leads IT professionals to ensure reliable delivery of application services.
• Drives continuous improvement to enhance quality and efficiency.
• Develops and communicates strategic direction and roadmaps (1–3 years).
• Oversees security plans, standards and protocols; monitors compliance.

Skills

Leadership experience

Strategic planning

Communication skills

Team building

Risk management

Education

Bachelor’s degree in computer science or MIS

Master’s degree

Tools

Epic

PeopleSoft

Project management

System automation

Job description

Job Details

Department: IS&T Technology Enablement
FTE: 1.0
Shift(s): Days
Location: Hybrid (primarily remote but with required on-site visits)

Purpose of this Position

The Manager of Application Solutions is a key member of the Information Services and Technology leadership team. Reporting to the Director of Application Solutions, this position is operationally responsible for providing application solutions to our care teams, patients and business partners while ensuring the availability, integrity, scalability and security of the solutions. The Manager of Application Solutions is a forward-looking technology leader who thinks strategically about their area of responsibility recommending future direction and leading the development of 1‑3 year road maps, in partnership with operations, incorporating the current healthcare and technology environment, regulations, trends, and impacts to Hennepin Healthcare. This role works closely with the IS&T leadership team in designing and executing on Hennepin Healthcare’s technology roadmap.

Responsibilities

• Delivers information services exceptionally well, improving patient outcomes, patient experiences, and care team efficiencies in a transparent and cost efficient way, while creating a positive and engaging work environment.
• Attracts, develops, and leads high performing information services and technology professionals to ensure reliable delivery of application services that the position is accountable for.
• Drives a culture of continuous improvement to improve quality, efficiency and standards.
• Recommends a strategic direction and roadmap to ensure our ability to flawlessly deliver services enabling exceptional patient care without exception.
• Liaises with Operations with the ability to engage, partner on prioritization, support, teach, and problem solve.
• Manages Departmental Performance (budget, forecasting, efficiencies, productivity, and outcomes).
• Analyzes the structure and flow of the business’ work to identify possible application solutions. They need to be aware of the latest software developments and think of ways that software can be applied to make the business more efficient and successful.
• Leads a team of IT specialists responsible for implementing and upgrading system hardware and application software. They ensure that the servers are all ready before implementing new systems, and then carefully monitor the rolling‑out process to catch any snags.
• Provides technical support and problem resolution related to shared business and clinical application software systems. Whenever there is a problem with the software, the Application Manager or a member of their team will review the issue and come up with a solution.
• Supports and promotes information security plans, initiatives and activities.
• Oversees the creation and updating of standard protocols and procedures. Once these standards are developed, they will ensure communication, training to staff, and monitor compliance.
• Negotiates IS&T related contracts to ensure cost‑effective agreements are achieved, HHS interests are protected and business value is added.
• Monitors trends, developments, and best practices within their applications of oversight in anticipation of changing requirements, expectations and opportunities; assesses technical, financial, and organizational implementation for Hennepin Healthcare.

Qualifications

Minimum Qualifications

• Bachelor’s degree in computer science, management information systems (MIS) or an approved field of study.
• Five years of progressive IT and/or business leadership experience.
• OR an approved equivalent combination of education and experience.

Preferred Qualifications

• Master’s degree.
• Previous health care provider experience.
• Lean/Kaizen Experience.
• Experience with Epic.
• Experience with PeopleSoft.
• Experience with project management.
• Experience with system automation.

Knowledge / Skills / Abilities

• Strong teamwork skills, including the ability to establish and sustain successful working relationships with all levels of the organization.
• Must be approachable and a good listener and teacher – being able to communicate technology concepts at a level of understanding of the audience, including both technical and non-technical individuals.
• Passionate about building high performing teams.
• Knowledge of business risk, risk assessment and risk-based decision-making.