Inn Overnight Cleaner - Full Time

Biltmore; Asheville (NC); On-site; USD 16,000 - 22,000; Full time

Job summary

Biltmore in Asheville, North Carolina, is seeking a dedicated Overnight Cleaner to maintain cleanliness and presentation of various areas at the Inn on Biltmore Estate during the 3rd shift. The ideal candidate will have experience in housekeeping, strong attention to detail, and a commitment to guest service.

This full-time position, requiring 35+ hours per week, offers a base pay of $16.32 plus a shift differential, totaling $18.32 per hour. Candidates must anticipate guest needs and work independently while maintaining high-quality standards.

Qualifications

• Preferred experience in a custodial/janitorial/housekeeping position at an upscale hotel or resort.
• Commitment to delivering exceptional guest service and teamwork.
• Ability to work independently and prioritize tasks.

Responsibilities

• Clean assigned areas following departmental standards.
• Maintain cleanliness of public and guest areas.
• Perform cleaning of floors, windows, and furnishings.

Skills

Attention to detail

Guest service skills

Time management

Ability to use cleaning equipment

Problem-solving skills

Tools

Commercial cleaning equipment

Job description

Job Description

Full Time: a position averaging 35+ hours per week.

The Overnight Cleaner will maintain and clean assigned areas (rooms, public areas, employee areas) in accordance with Biltmore standards at the Inn on Biltmore Estate during the 3rd shift while offering exceptional guest service. Duties include: upkeep and presentation of rooms, bathrooms, hallways, employee areas, pool area, terraces, verandas, fitness center, etc.; deep cleaning, dusting, vacuuming, polishing furniture, and sanitizing; and responsibility for floor care, ash urns, outdoor furniture, and pool supply replenishments. Duties may also include other deep cleaning projects within areas. The Overnight Cleaner will also provide general support and assistance to the leadership, department, and company.

Base pay of $16.32 + 3rd shift differential $2.00 = $18.32/hour. Weekend shifts are a requirement of this position.

Shift

10:00pm - 6:30am

Requirements

• Previous experience in a similar custodial/janitorial/housekeeping position is preferred. The ideal candidate will have had previous experience in an upscale/luxury hotel or resort.
• Commitment to delivering world class guest service and the ability to work successfully as part of a dynamic, guest-service oriented team.
• Outstanding attention to detail and the ability to perform essential job functions with speed and accuracy.
• Strong planning, organizational and time management skills with a focus on quality.
• Ability to handle/operate safely small commercial cleaning equipment, chemicals, solutions, and treatments.
• Ability to be proactive and take initiative as appropriate; should be comfortable anticipating, addressing and troubleshooting where appropriate.
• Should be able to anticipate and understand guest needs.
• Ability to work independently and under deadlines, and exercise good judgment; must be able to prioritize work.

Physical Requirements

• Lift, carry, push and pull 25–50 pounds frequently.
• Ability to climb stairs and ladders.
• Endure various physical movements throughout work areas and over duration of work shift such as kneeling, bending, stooping, reaching overhead, etc.
• Ability to work in an environment that may include:
  • Variable conditions and noise levels
  • Outdoor environments with fluctuations in temperature and weather conditions
  • Exposure to fumes, dust and chemicals, moving mechanical parts

Essential Job Duties

• Clean assigned areas in accordance to departmental standards, maintaining exceptional level of detail, along with proper use of all chemicals, tools and equipment.
• Properly clean floors by dusting, mopping, remove stains, and vacuuming.
• Clean windows, mirrors and glass in public areas; Keep cart stocked and clean.
• Provide proper care and cleaning of furniture by dusting, polishing, or removing stains; Dust pictures, furnishings, and other items throughout public areas.
• Maintain cleanliness and care of elevators and sanitation of drinking fountains.
• Clean and replenish all guest and staff bathrooms, also remove and maintain trash receptacles.
• Maintain, clean, and replenish fitness center area.
• Keep pool area clean, safe, and linens replenished for guest.
• Clean, sift, and maintain attractive and safe ash-urns in guest and staff outdoor areas.
• Sweep, fill and organize outdoor areas including veranda, entrance, and terraces.
• This position is responsible for performing the above duties during 3rd shift. The ability to work overnight hours as designated by leadership is an essential function of this position.