Inmate Services Specialist

Forsyth County; Cumming (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

Forsyth County is seeking an administrative clerk to support the jail operations by entering data for arrestees, organizing inmate property, and reviewing release documentation. The role requires accurate data entry, knowledge of bond processes, and coordination with detention staff.

Responsibilities include processing release data, communicating with the public about bonds, and maintaining multiple logs and records in accordance with procedures.

Qualifications

• High school diploma or GED and in‑house training required.
• One year of experience in customer service, bookkeeping, or office administration.
• Must pass background check and obtain GCIC/NCIC certification; typing 30 wpm.

Responsibilities

• Enter inmate data into booking and record management systems.
• Process bonds, releases, and related court fees.
• Maintain logs of daily activity, warrants, and inmate property.
• Answer switchboard calls and provide information.
• Prepare and file documents and assist with inmate property handling.

Skills

Typing 30 wpm

Customer service

Data entry

Office administration

Education

High school diploma or GED

Tools

GCIC/NCIC certification

Record management system

MS Office

Job description

The purpose of this classification is to perform specialized administrative and clerical work related to entering data for arrestees being booked into the jail, categorizing, organizing, storing, and returning inmate property, and reviewing/interpreting documentation for inmates being released from the Forsyth County Jail.

12-hour shifts, rotating days, must be able to work some weekends and overnight.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Reviews the database or calendar for scheduled releases: interprets court paperwork dictating when releases are to occur and lengths of sentencing, bond amounts or when no bond is available; processes scheduled releases; enters release data in the record management system; makes any necessary notations.

Provides information to public regarding posting bond; determines type of bond needed for an inmate's release; answers questions regarding bond conditions, forms, fees, and related issues; collects fees and processes cash for bond fees, purge fees and other court associated monies during the release process.

Processes files of inmates being released on bond; completes bond forms; reviews applicable bond conditions with inmate; gathers appropriate signatures; utilizes the Georgia Crime Information Center (GCIC) system to complete checks for outstanding warrants or holds for inmates prior to release; submits files to supervisors for review.

Coordinates actual release of inmates; communicates with detention center security staff; reviews and submits appropriate forms and paperwork.

Processes a variety of documents associated with departmental operations; verifies completeness and accuracy of information; ensures compliance with established procedures; completes tasks within designated time; receives and reviews pre-booking forms, charging documents, warrants, transfer of custody forms or other documentation; prints and distributes documents; maintains records as required. May communicate with inmates to obtain and verify information.

Maintains assorted logs detailing daily activity, warrants, inmate activity, messages, facsimiles, and teletypes; and logs information into an automated system or records information manually into appropriate logs as appropriate.

Maintains departmental file system: compiles documentation; prepares and sets up files, sorts/organizes documents, and files documents in designated order; retrieves/replaces files; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.

Provides administrative support to assist with inmate management: contacts other units or detention center security staff to notify when inmates need to be moved to other locations or to be released.

Attend meetings and in-service training as required to maintain knowledge of departmental operations, to promote improved job performance, and stay current with changing policies and procedures.

Processes mail for inmates; confiscates contraband mail and informs inmate of such; prepares contraband property for destruction; maintains security and integrity of inmate property; processes inmate property for storage; release and destruction; compiling inmate indigent packages (post cards, food items) for distribution weekly; receives and processes inmate clothing from family; catalogues and packages inmate property into a vacuum‑sealed bag and places in storage; releases inmate property to family member or friend with proper release from inmate; sends correspondence to released inmate regarding property left at detention centre; stores and makes available to inmate court clothing provided by family members; responds to inmate family member's questions regarding inmate property; prepares abandoned inmate property to be delivered to the property and evidence section (Enforcement Division).

Enters, updates, and retrieves information into computerized booking system and record management system; enters inmate information, booking, and property details; researches warrant information, driver licenses and tags, criminal codes, citations, etc.; verifies accuracy of information; submits information to appropriate staff; ensures holds placed on transferred inmates for originating agency.

Answers non‑emergency calls received on the main detention centre switchboard: provides information, answers questions, takes messages, and/or transfers/connects calls to appropriate staff, department, extension, service, or agency; provides directions/referrals, answers routine complaints/concerns; relays information to appropriate officials; obtains information from callers and works to keep caller calm if needed.

Performs clerical support tasks, which may include making copies, sending/receiving faxes, locating telephone numbers and addresses, tracking court dates, or contacting magistrate court/judge as needed; performs housekeeping tasks.

Operates telephones, fax machines, shredders, a personal computer, general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.

ADDITIONAL FUNCTIONS

This classification is designed as a safety sensitive position, which is subject to random drug and alcohol testing and any other drug testing methods as stated in policies adopted by Forsyth County concerning drug and alcohol. Performs other related duties as required.

High school diploma or GED and successful completion of in‑house training required; supplemented by one (1) year previous experience in customer service, bookkeeping, or office administration; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must successfully pass a background investigation. Must obtain and maintain a GCIC/NCIC certification. Typing speed of 30 words per minute required.