Infusion Intake Lead - Client Experience & Onboarding

Jobgether; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Paid time off

401(k) retirement program

Professional development

Growth opportunities

Meaningful impact

Collaborative environment

Leadership exposure

Job summary

Jobgether, listing on behalf of a partner, seeks an Infusion Intake Manager of Client Experience in the United States. You connect healthcare clients with operational teams responsible for patient onboarding and oversee the referral and intake journey for accuracy, timeliness, and payer alignment.

You will lead cross-functional coordination across Intake, Authorization, AR, Billing, Clinical, and Revenue Cycle, monitor performance metrics, identify bottlenecks, and drive improvements for faster

Qualifications

• Bachelor’s degree preferred or equivalent healthcare-related experience.
• Strong understanding of healthcare workflows, referrals, and onboarding.
• Experience with infusion or ambulatory infusion settings is a plus.
• Advanced Excel and reporting skills are advantageous.

Responsibilities

• Client Relationship Management: serve as primary client contact for intake accounts and manage leadership relationships.
• Referral & Intake Oversight: monitor referrals from receipt to intake completion with timeliness and accuracy.
• Issue Resolution & Escalation: identify barriers and coordinate with multiple teams to resolve.
• Financial & Operational Risk Management: review referrals for potential reimbursement and exposure.
• Performance & KPI Management: track referral turnaround, aging, authorization, and satisfaction metrics.
• Data Analysis & Reporting: analyze intake data and present actionable recommendations.
• Process Improvement: optimize workflows to improve referral quality and patient start times.
• Client Implementation: lead intake for new client go-lives with required information and milestones.
• Training & Education: educate clients on processes and best practices.
• Cross-Functional Coordination: collaborate across Intake, Authorization, AR, Billing, Clinical, and leadership.
• Documentation & Governance: maintain meeting notes, action items, and trackers.

Skills

Client relationship management

Analytical thinking

Communication

Project management

Process improvement

Cross-functional coordination

Education

Bachelor's degree or equivalent experience

Tools

WeInfuse

Brightree

CareTend

CPR+

R2

EPIC

Job description

Jobgether, listing on behalf of a partner, seeks an Infusion Intake Manager of Client Experience in the United States. You connect healthcare clients with operational teams responsible for patient onboarding and oversee the referral and intake journey for accuracy, timeliness, and payer alignment.

You will lead cross-functional coordination across Intake, Authorization, AR, Billing, Clinical, and Revenue Cycle, monitor performance metrics, identify bottlenecks, and drive improvements for faster