Infusion Collection Specialist

LUX Infusion; Town of Clinton (NY); On-site; USD 36,000 - 39,000; Full time

Job summary

LUX Infusion is seeking an experienced Infusion Collections Specialist to help ensure timely reimbursement for infusion therapies in the Syracuse/Clinton, NY area. You will work with insurance payers to resolve denials and reconcile accounts, partnering with billing and operations to maintain smooth revenue flow.

Ideal candidates have healthcare collections experience, strong analytical skills, and a proven ability to manage multiple payer accounts with attention to detail.

Qualifications

• Healthcare collections experience required.
• Experience with insurance payers and claim follow-up.
• Strong knowledge of denials and reimbursement resolution.
• Excellent analytical and problem-solving abilities.
• Strong attention to detail.
• Persistence and confidence with payer follow-up.
• Ability to manage multiple accounts and priorities.
• Strong follow-through and ownership of your work.

Responsibilities

• Follow up on submitted claims to ensure accurate and timely reimbursement.
• Manage assigned payer accounts and outstanding balances.
• Investigate denials, underpayments, unpaid claims, and payment discrepancies.
• Communicate with insurance payers to resolve reimbursement issues.
• Determine whether claims were billed correctly or require correction/re-billing.
• Review payer requirements, reimbursement guidelines, and coverage rules.
• Document collection activity and maintain accurate account notes.
• Utilize billing systems and clearinghouses to manage workflows.
• Collaborate with billing, pharmacy, operations and other teams.
• Respond to internal and external questions on claim status.
• Stay current on payer policies and regulations.
• Assist with reporting, data entry, and other revenue-cycle tasks as needed.

Skills

Healthcare collections experience

Insurance payer follow-up

Denials resolution

Analytical skills

Problem solving

Attention to detail

Payer follow-up persistence

Account management

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Infusion Collections Specialist

Location: Syracuse / Clinton, NY Area
Schedule: Monday through Friday, 8:00 AM to 4:30 PM
Infusion collections experience strongly preferred

Make an Impact Behind the Scenes of Patient Care

At LUX Infusion, we know great patient care depends on more than what happens at the bedside.

We’re looking for an experienced Infusion Collections Specialist who understands the complexities of healthcare reimbursement and can help ensure claims are followed through from submission to payment.

If you have experience with home infusion, specialty pharmacy, infusion therapy collections, we would especially love to hear from you.

Why This Role Matters

Timely and accurate reimbursement helps ensure patients continue receiving the therapies they need without unnecessary interruptions.

As a Collections Specialist, you’ll help:

• Support continuity of infusion therapy
• Resolve outstanding insurance claims and payer balances
• Investigate denials, underpayments, and reimbursement issues
• Partner with billing, pharmacy, and operational teams
• Maintain accurate documentation and follow-up
• Support a financially responsible, patient-first organization

What You’ll Do

In this role, you will:

• Follow up on submitted insurance claims to ensure accurate and timely reimbursement
• Manage assigned payer accounts and outstanding balances
• Investigate denials, underpayments, unpaid claims, and payment discrepancies
• Communicate directly with insurance payers to resolve reimbursement issues
• Determine whether claims were billed correctly or require correction and rebilling
• Review payer requirements, reimbursement guidelines, and coverage requirements
• Document collection activity and maintain accurate account notes
• Utilize billing systems and clearinghouses to manage collection workflows
• Collaborate with billing, pharmacy, operations, and other internal teams
• Respond to internal and external questions regarding claim status
• Stay current on payer policies, billing requirements, and applicable regulations
• Assist with reporting, data entry, and other revenue-cycle responsibilities as needed

What We’re Looking For

You may be a strong fit if you have:

• Healthcare collections or accounts receivable experience
• Experience working with insurance payers and claim follow-up
• Strong knowledge of denials and reimbursement resolution
• Excellent analytical and problem-solving abilities
• Strong attention to detail
• Persistence and confidence with payer follow-up
• Ability to manage multiple accounts and priorities
• Strong follow-through and ownership of your work

Infusion Experience Is a Plus

We are especially interested in candidates with experience in:

• Home infusion collections
• Specialty pharmacy reimbursement
• Infusion therapy claims
• Medical or pharmacy benefit reimbursement
• Commercial insurance, Medicare, or Medicaid payer follow-up
• Specialty medication reimbursement

Required Qualifications

• High school diploma or GED
• Minimum of 3 years of collections-related experience
• Experience providing customer service to internal and external stakeholders
• Basic proficiency with Microsoft Word, Excel, and PowerPoint

Preferred Qualifications

• 5+ years of collections experience
• Previous healthcare revenue-cycle experience
• Home infusion, specialty pharmacy, or infusion therapy collections experience

Why LUX Infusion?

At LUX Infusion, we believe care deserves more light, more warmth, more clarity, and more connection.

Here, you’ll have the opportunity to do work that directly supports:

• Patient access to infusion therapy
• Continuity of care
• Accurate and timely reimbursement
• Collaboration between revenue cycle, pharmacy, and operations
• A growing, patient-first organization

If you have healthcare collections experience and understand the unique reimbursement challenges surrounding infusion therapy, we’d love to connect with you.

Pay Range/Rate

$26 - $28 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at [e-mail] or 954.385.7322 x 1425.

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, knee, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a "stacked-hands" mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast-paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.