Infusion Patient Care Coordinator

Soleo Health; Centennial (CO); On-site; USD 68,769,792 - 80,231,424; Full time

Benefits offered by this job

Competitive Wages

401(k) match

Referral Bonus

Paid Time Off

Great Company Culture

Merit increases

No weekends

Parental Leave

Medical, Dental, Vision Insurance

Disability & Life Insurance

HSA & FSA

Education Assistance

Job summary

Soleo Health is seeking a Full‑time Infusion Patient Care Coordinator in Centennial, CO to support our Specialty Infusion Pharmacy. You will handle data entry for billing, coordinate scheduling, and assist nursing with referrals and patient follow-ups.

The role emphasizes care coordination, responsive communication, and accurate patient scheduling, with a focus on timely medication dispensing and exceptional service.

Qualifications

• High school diploma or equivalent required.
• Licensed Practical Nurse/Licensed Vocational Nurse License preferred.
• Prior healthcare scheduling experience required.
• Home infusion experience required.
• Ability to work on-site and interact directly with patients in a clinical setting.
• Strong communication skills.
• Ability to prioritize and multitask.
• Basic computer skills including Microsoft Excel, Word, Outlook.
• CPR Plus application experience preferred.

Responsibilities

• Receive medication referrals and collect insurance information.
• Perform proficient data entry and generate daily office communications.
• Contact referral sources, patients, or prescribers’ offices to obtain additional information required for verification of benefits or prior approvals.
• Place outbound calls to patients or doctors’ offices to notify them of care status.
• Collaborate with prescribers to facilitate payor denial appeals.
• Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
• Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
• Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services.
• Serve as the main point of contact for the nursing department, demonstrating the ability to multi‑task and remain calm under pressure.
• Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency.

Skills

Data entry

Scheduling

Customer service

Communication

On-site work

Education

High School Diploma

LPN/LVN License (Preferred)

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Summary

Soleo Health is seeking a Full‑time Infusion Patient Care Coordinator to support our Specialty Infusion Pharmacy in Centennial, CO. Join us in simplifying complex care!

Pay

$24.00-$28.00 per hour

Benefits

• Competitive Wages
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Annual Merit Based Increases
• No Weekends or Holidays
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) Options
• Education Assistance Program

Position Overview

The Infusion Patient Care Coordinator is responsible for data entry of clinical information into the clinical management system to support billing, coordinating scheduling activities, and handling associated tasks for the nursing department. The role includes care coordination, responding to calls, promoting agency programs, and processing referrals. The coordinator ensures accurate scheduling for all patient care teams and engages directly with patients following AIS visits to coordinate next steps in care and schedule appointments.

Key Responsibilities

• Receive medication referrals and collect insurance information.
• Perform proficient data entry and generate daily office communications.
• Contact referral sources, patients, or prescribers’ offices to obtain additional information required for verification of benefits or prior approvals.
• Place outbound calls to patients or doctors’ offices to notify them of care status.
• Collaborate with prescribers to facilitate payor denial appeals.
• Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
• Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
• Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services.
• Serve as the main point of contact for the nursing department, demonstrating the ability to multi‑task and remain calm under pressure.
• Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency.
• Demonstrate knowledge of the geographical area for efficient scheduling and coordination of nursing visits.
• Clearly communicate patient needs for external agency support, when necessary, to ensure timely care.
• Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines.
• Support client satisfaction at a level that ensures account retention.
• Meet with patients in person following AIS visits to schedule their next appointment prior to departure.
• Confirm patient understanding of their next visit and ensure accurate scheduling to support timely medication dispensing and care coordination.
• Inquire about the patient’s appointment experience and request completion of a brief satisfaction survey.
• Serve as a key touchpoint for enhancing the in‑clinic patient experience and supporting overall customer satisfaction outcomes.

Schedule

• Full time, 40 hours per week, Monday to Friday, 9:00 am – 5:30 pm.
• This is a 100% onsite position; remote and hybrid work are not available.
• Healthcare scheduling experience preferred.

Requirements

• High school diploma or equivalent required.
• Licensed Practical Nurse/Licensed Vocational Nurse License preferred.
• Prior healthcare scheduling experience required.
• Home infusion experience required.
• Ability to work on‑site and interact directly with patients in a clinical setting.
• Strong communication skills.
• Ability to prioritize and multitask.
• Basic computer skills including Microsoft Excel, Word, Outlook.
• CPR Plus application experience preferred.

About Soleo Health

Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

Core Values

• Improve patients’ lives every day.
• Be passionate in everything you do.
• Encourage unlimited ideas and creative thinking.
• Make decisions as if you own the company.
• Do the right thing.
• Have fun.

EEO Statement

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and ensuring that everyone is treated with respect and given an equal opportunity to thrive. Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non‑merit factor.