Infrastructure Support Engineer

NexGen Data Systems; San Antonio (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company covers premiums for employee's

401(k) match

Comprehensive training program

11 holidays and PTO accrual

Job summary

NexGen Data Systems is seeking an Infrastructure Support Engineer to join its network engineering team. The role focuses on identifying, troubleshooting, and resolving outages across routers, switches, firewalls, and VPN devices, supporting DHA Medical Treatment Facilities and other customers.

You will work with a cross-functional team to document configurations, share best practices, and communicate status to customers and stakeholders in a fast-paced environment.

Qualifications

• Active DoD Secret clearance required.
• DoD 8570 / 8140 OS and Cybersecurity certifications required.
• 5+ years relevant experience in supporting a large network infrastructure.
• Bachelor of Science degree in Computer Science or a related discipline is preferred but not required.
• Strong working knowledge with Routers, Switches, Firewalls, and VPN devices.
• Good understanding of TCP/IP regarding routing and subnetting.
• Must be a team player with strong written and oral communication skills.
• Willing to work shifts to cover a 24x7 environment.

Responsibilities

• Troubleshooting and resolving network issues in a timely manner with various devices and protocols.
• Working in a team to recommend troubleshooting steps, device configuration, and documentation.
• Effectively interacting with multiple customers on a daily basis.

Skills

Security clearance

TCP/IP

Communication

Teamwork under pressure

Education

BS in CS (preferred)

Tools

Routers

Switches

Firewalls

VPN devices

OSPF/BGP

Job description

Description

NexGen Data Systems is seeking an Infrastructure Support Engineer. This position supports DHA Medical Treatment Facilities and is responsible for addressing network outages and issues. The Infrastructure Support Engineer will support internal and external customers and engage with them frequently. They are responsible for identifying, troubleshooting, and resolving network issues.

Roles & Responsibilities:

• Troubleshooting and resolving network issues in a timely manner with a variety of different network devices and protocols.
• Working in a team setting and making recommendations related to troubleshooting, device configuration, and documentation.
• Effectively Interacting with multiple customers on a daily basis.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Desired/Required Skills:

• Active Department of Defense Secret level security clearance required.
• DoD Approved 8570 / 8140 OS and Cybersecurity certifications required.
• 5+ years relevant experience in supporting a large network infrastructure.
• Bachelor of Science degree in Computer Science or a related discipline is preferred but not required.
• A strong working knowledge with Routers, Switches, Firewalls, and Virtual Private Network devices.
• A good understanding of TCP/IP in regard to routing and subnetting
• Must be a team player that can work under pressure with good written and oral communication skills
• Experience with the following Network protocols and services: Routing Protocols (OSPF, BGP), Access Control Lists, Layer 2 Switching, Spanning Tree, and Packet Analysis.
• Experience with the following a plus: Cisco Switches, Palo Alto Firewalls, and F5 devices.
• A strong sense of urgency including self-governance on task priority.
• Must be willing to work shifts to cover a 24x7 operational environment.

About the Company:

NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.

Benefits:

• Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
• Company provides short and long term disability plans.
• 401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.
• Comprehensive training and development program.
• 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.