- Provide resolutions to Incidents and Service requests for storage infrastructure.
- Investigate and resolve storage incidents and service disruptions.
- Perform RCA and implement corrective steps in production environment
- Support maintenance activities, upgrades, migrations, and storage refresh projects.
- Participate in on-call and escalation support rotations.
Job Description
Must Have Technical/Functional Skills
Strong Understanding Of
- SAN (Storage Area Network)
- NAS (Network Attached Storage)
- DAS (Direct Attached Storage)
- Block Storage
- File Storage
- Object Storage
Storage Platforms
Experience With One Or More
- Dell EMC PowerMax / Unity / Isilon
- NetApp ONTAP
SAN Networking
Strong Hands-on Experience With
- Fibre Channel (FC)
- FC Switching
- Zoning
- VSANs
Backup & Recovery
Experience With One Or More
- Commvault
- Veritas NetBackup
- Rubrik
Roles & Responsibilities
Operations
- Provide resolutions to Incidents and Service requests for storage infrastructure.
- Investigate and resolve storage incidents and service disruptions.
- Perform RCA and implement corrective steps in production environment
- Support maintenance activities, upgrades, migrations, and storage refresh projects.
- Participate in on-call and escalation support rotations.
Administration
- Manage storage resources including volumes, LUNs, file systems, and shares.
- Configure and maintain SAN and NAS environments.
- Manage storage replication, snapshots and cloning.
- Monitor storage health, performance, and availability.
- Analyze storage performance metrics to eliminate any bottlenecks.
- Administer enterprise backup and recovery solutions.
Engineering
- Design and implement storage solutions for new applications and services.
- Support datacenter expansions and periodic hardware refreshes.
- Develop and maintain storage standards, procedures, and documentation.
Generic Managerial Skills
- Working in large multicultural teams in onsite-offshore Model
- Good customer facing communication skills and Team skills
Salary Range: $120,000-$140,000 a year