Infrastructure Storage SME

Tata Consultancy Services Limited; Detroit (MI); On-site; USD 120,000 - 140,000; Full time

Job summary

Tata Consultancy Services in Detroit is seeking a storage infrastructure specialist to manage incidents, perform RCA, and implement corrective steps in production environments. The role covers maintenance, upgrades, migrations, and storage refresh projects across SAN/NAS/DAS, with strong Fibre Channel and VSANs expertise.

Ideal candidates have hands-on experience with Dell EMC PowerMax/Unity/Isilon and NetApp ONTAP, along with backups from Commvault, Veritas NetBackup, or Rubrik.

Qualifications

• Experience with storage infrastructure including SAN/NAS/DAS architectures.
• Proven ability to manage storage resources and monitor performance.
• Strong hands-on experience with FC, zoning and VSANs.

Responsibilities

• Provide resolutions to Incidents and Service requests for storage infrastructure.
• Investigate and resolve storage incidents and service disruptions.
• Perform RCA and implement corrective steps in production environment.
• Support maintenance activities, upgrades, migrations, and storage refresh projects.
• Participate in on-call and escalation support rotations.

Skills

SAN (Storage Area Network)

NAS

DAS

Block Storage

File Storage

Object Storage

Fibre Channel

VSANs

Tools

Dell EMC PowerMax / Unity / Isilon

NetApp ONTAP

Commvault

Veritas NetBackup

Rubrik

Job description

• Provide resolutions to Incidents and Service requests for storage infrastructure.


• Investigate and resolve storage incidents and service disruptions.


• Perform RCA and implement corrective steps in production environment


• Support maintenance activities, upgrades, migrations, and storage refresh projects.


• Participate in on-call and escalation support rotations.

Job Description

Must Have Technical/Functional Skills

Strong Understanding Of

• SAN (Storage Area Network)


• NAS (Network Attached Storage)


• DAS (Direct Attached Storage)


• Block Storage


• File Storage


• Object Storage

Storage Platforms

Experience With One Or More

• Dell EMC PowerMax / Unity / Isilon


• NetApp ONTAP

SAN Networking

Strong Hands-on Experience With

• Fibre Channel (FC)


• FC Switching


• Zoning


• VSANs

Backup & Recovery

Experience With One Or More

• Commvault


• Veritas NetBackup


• Rubrik

Roles & Responsibilities

Operations

• Provide resolutions to Incidents and Service requests for storage infrastructure.


• Investigate and resolve storage incidents and service disruptions.


• Perform RCA and implement corrective steps in production environment


• Support maintenance activities, upgrades, migrations, and storage refresh projects.


• Participate in on-call and escalation support rotations.

Administration

• Manage storage resources including volumes, LUNs, file systems, and shares.


• Configure and maintain SAN and NAS environments.


• Manage storage replication, snapshots and cloning.


• Monitor storage health, performance, and availability.


• Analyze storage performance metrics to eliminate any bottlenecks.


• Administer enterprise backup and recovery solutions.

Engineering

• Design and implement storage solutions for new applications and services.


• Support datacenter expansions and periodic hardware refreshes.


• Develop and maintain storage standards, procedures, and documentation.

Generic Managerial Skills

• Working in large multicultural teams in onsite-offshore Model


• Good customer facing communication skills and Team skills

Salary Range: $120,000-$140,000 a year