Infrastructure Specialist Intern

7-Eleven, Inc; Irving (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

7-Eleven, Inc. invites applications for a Summer IT Internship focused on end-user support, device deployment, and enterprise app troubleshooting.

You will work with senior IT leaders to deliver hands-on experience across Microsoft 365, Intune, and Jamf while supporting employees in a fast-paced retail environment. Gain real-world exposure to onboarding, equipment setup, ticketing, and knowledge base documentation, with dedicated coaching and cross-organizational connections.

Qualifications

• Pursuing a technical degree with expected graduation in 2027/2028.
• Proficiency with Microsoft 365, SharePoint, Teams, Outlook, OneDrive and enterprise apps.
• Hands-on experience with Windows/macOS deployment and imaging.

Responsibilities

• Troubleshoot hardware, software, peripherals, and connectivity issues.
• Provide in-person deskside IT support to employees.
• Assist with iOS/Android device setup and troubleshooting.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Help with LAN/Wi‑Fi/VPN and network connectivity issues.
• Install/configure computers, monitors, printers, and peripherals.
• Assist with onboarding, including equipment prep and workspace readiness.
• Assist with software installation and enterprise app configuration.
• Support device deployment, imaging, refresh, and asset management.
• Use ITSM tools to create/update tickets and maintain KB.
• Escalate complex issues and collaborate with IT teams.

Skills

Microsoft 365 & Enterprise Apps

Endpoint Management

Mobile Device Management

Networking & IT Infra

IT Service Management

Education

Technical degree in progress (Dec 2027 or May 2028)

Tools

Microsoft Intune

Jamf

Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world.We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to 'activate awesome' and make a meaningful impact in their stores and communities every day.If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

We Began As An Original. We Remain An Original At The Top Of The Convenience Industry. Our company invented the concept of convenience retailing. But we didn’t stop there. 7-Eleven® has captured the world with a proven willingness and ability to innovate. We were the first company in America to offer fresh-brewed to-go coffee. More than six million of our Slurpee® beverages have beensipped since 1966. And, to continuously stay ahead of the curve, we introduce more than 2,500+ new products each year.

With over 86,000 global locations, 7-Eleven Inc. is the world’s largest operator, franchiser and licensor of convenience stores and is also one of the nation’s largest independent gasoline retailers. The company continues to achieve operational accolades, win awards in franchising and drive innovation in retail in the mission to make life a little easier for our guests by being where they need us, when they need us.

Launch your career with real-world impact. Our Internship Program gives you the opportunity to build deep experience in a specific functional area while contributing to a meaningful business project. Build your professional network, learn directly from senior leaders, and gain a behind-the-scenes view of how the business works - bringing our strategy to life. With guidance from a dedicated coach and opportunities to connect across the organization, you will build valuable relationships, broaden your business perspective, and finish the summer by showcasing your work to functional leaders.

The paid internship takes place during Summer 2027. You will gain practical experience, grow your professional network, develop in-demand skills, and help shape the future of merchandising at the world’s largest convenience retailer.

Expectations and Responsibilities:

• Troubleshoot common hardware, software, peripheral, and connectivity issues.
• Provide in-person deskside support and assist users with resolving technical problems.
• Assist with setup, configuration, and troubleshooting of iOS and Android mobile devices.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and other Microsoft applications.
• Assist with basic LAN, Wi-Fi, VPN, and network connectivity troubleshooting.
• Install and configure computers, monitors, docking stations, printers, and other peripherals.
• Assist with new-hire onboarding, including computer setup, equipment preparation, and workspace readiness.
• Assist with software installation, configuration, and troubleshooting of approved enterprise applications.
• Support device deployment, imaging, refresh, replacement, and asset-management activities.
• Learn and utilize IT service management tools to create, update, and document support tickets.
• Maintain accurate documentation and follow established IT support procedures and service-level expectations.
• Escalate issues requiring additional technical expertise to appropriate IT teams.
• Assist with maintaining knowledge base articles, technical documentation, and support procedures.
• Participate in IT projects and process-improvement activities that improve the employee technology experience.
• Provide professional, courteous, and customer-focused support to employees at all levels of the organization.

Qualifications:

• Currently pursuing a degree in a technical related field and be graduating December 2027 or May 2028
• Microsoft 365 & Enterprise Applications:Proficiency with Microsoft 365, SharePoint, Teams, Outlook, OneDrive, and enterprise software applications.
• Endpoint Management & Deployment:Hands-on experience with Windows and macOS deployment, imaging, software installation, configuration, and troubleshooting.
• Mobile Device Management:Experience withMicrosoft Intune and Jamffor device enrollment, configuration, application deployment, compliance, and support of iOS, Android, and macOS devices.
• Networking & IT Infrastructure:Working knowledge of LAN/Wi-Fi connectivity, VPN, TCP/IP, DNS, DHCP, Cisco networking technologies, and endpoint-to-network troubleshooting.
• Technical Problem-Solving & IT Service Management:Strong analytical and troubleshooting skills, customer-service orientation, ITIL practices, incident management, documentation, and ability to resolve and elevate complex technical issues.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.