Infrastructure Services Engineer

Alameda County; Oakland (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical – HMO & PPO Plans

Dental plans

Vision plans

Retirement plan

Paid holidays

Job summary

Alameda County is seeking multiple Infrastructure Services Engineers to manage a broad set of enterprise infrastructure technologies including networking, servers, cloud services, GIS, and security. You will oversee projects, coordinate with departments, and supervise staff in a dynamic, service‑oriented environment.

The role emphasizes strategic decision‑making, planning, and customer service with on‑call rotations and after-hours work as required.

Qualifications

• Knowledge of Windows architecture and related technologies.
• Experience with database management and GIS.
• Familiarity with DevOps tools and enterprise tools.
• Understanding of ERP and cloud-based services.

Responsibilities

• Manage infrastructure technologies including networking, servers, cloud services, databases, GIS, and information security.
• Oversee staff supervision and project management for enterprise systems.
• Collaborate with user departments and partners to implement solutions.

Skills

Windows architecture

Database management

DevOps Tools

GIS Technologies

Cloud-based services

Enterprise Tools Administration

Information security

Networking technologies

Project management

Education

Bachelor’s degree in Computer Science or related field

Tools

DevOps Tools

Database Management Tools

GIS Tools

Job description

About the Department

The Information Technology Department (ITD) is the central technology support for the County’s agencies and departments who serve our communities. Our more than 1.5 million residents and countless customers around the world depend on the services the County provides. ITD powers those services in ways that our tech savvy constituents have come to expect; giving them access to services when and where they need them. We are a team of technology professionals and evangelists with a wide-range of technological skills and diverse experiences. We provide great customer service and high quality products. We are passionate about our work and we are proud of the numerous awards we have won. We are very excited about the cultural change in our department. We are transforming the perceptions of government technology and redefining ourselves. We are “staying ahead of the wave” by fostering innovation, pushing the envelope, and taking risks. We have embraced the entrepreneurial spirit of our start-up neighbors in Silicon Valley. We are more than just technologists though. We are also passionate about our communities. We are volunteers, food drive donors, activists, and humanitarians who love the communities we work and live in.

For more information about the agency, please visit: Information Technology Department.

The Position

Under direction, Infrastructure Services Engineers manage various infrastructure technologies. Areas of responsibility can include staff supervision; network; servers; unified communications; Cloud-based services; database technologies; GIS; Enterprise Tools Administration; information security; or endpoint management; and perform other related duties as required.

Ideal Candidate

In addition to meeting the minimum qualifications, the ideal candidate will possess strong technical knowledge and experience supporting enterprise infrastructure technologies. They will also demonstrate strategic decision-making, strong project management, customer focus, communication, collaboration and planning and organizing skills.

The Vacancies

We are filling multiple Infrastructure Services Engineer positions responsible for supporting and managing a variety of enterprise infrastructure technologies. Areas of responsibility may include networking, servers, unified communications, cloud services, databases, GIS, enterprise tools administration, DevOps, mainframe systems, information security, and endpoint management.

For more information about the job classification, visit: Infrastructure Services Engineer (#1836).

Minimum Qualifications

• EITHER I: Experience: The equivalent of one (1) year of full-time experience in the class of Senior Infrastructure Services Analyst or in an equivalent or higher-level class in the Alameda County classified service.
• OR II: Experience: The equivalent of four (4) years of full-time increasingly responsible infrastructure experience (in one or more of the areas described in Definition section), that included design and implementation of enterprise systems requiring documentation and project management. (Possession of a Bachelor’s degree in Computer Science or related field from an accredited college or university may be substituted for one year of experience.)

Special Requirements:

• Must be available to participate in an on-call rotation and to work after hours, weekends and holidays.
• Possession of, or the ability to obtain, a valid class C driver’s license may be required for some positions.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

Knowledge and Skills

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Microsoft Windows based architecture and associated technologies.
• Database management.
• DevOps Tools.
• Content Management Tools.
• Enterprise Resource Planning (ERP) Tools.
• Geographic Information System (GIS) Technologies.
• Server hardware platforms and storage technologies.
• Cloud-based services and technologies.
• Messaging technologies.
• Mainframe architecture and associated technologies/tools.
• Network and systems management tools and technologies.
• Radio communication technologies.
• Unified Communications/Telephony technologies management.
• Networking technologies and protocols.
• Wireless technologies.
• Information security frameworks and controls.
• Remote access and mobile technologies.
• Information security concepts.
• Web Internet/Intranet environment.
• Office system client technologies, messaging software applications/mobile technologies.
• Industry trends and emerging technologies.
• Principles and techniques of supervision.
• Customer service best practices

Ability to:

• Document current and future procedures and processes.
• Prepare, maintain, and manage project plans and documentation.
• Organize and prioritize workload.
• Manage projects and other resources.
• Supervise and coach staff.
• Work effectively with staff, other managers, and user department representatives.
• Communicate technical concepts, problem solutions, and project progress in a clear manner to interested parties.
• Communicate effectively orally and in writing.
• Respond quickly and effectively to customer needs, proactively and reactively.
• Maintain the highest level of service to internal customers and the public.
• Analyze and problem solve.
• Make effective decisions.
• Lift up to 50 pounds; lift and carry computer hardware, including but not limited to routers, switches, cables, and servers.

Examination Components

The examination will consist of the following steps:

• Review of applicants' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
• Review of the supplemental questionnaire to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process.
• An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises.
• Candidate must attain a qualifying rating on each portion of this recruitment.
• WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, https://hrs.alamedacountyca.gov/.

Recruitment and Selection Plan

TENTATIVE RECRUITMENT PLAN:

Deadline for Filing:

5:00:00 PM, Friday, September 25, 2026

Review of Minimum Qualifications:

Friday, October 2, 2026

Screening for the Best-Qualified:

Week of October 26, 2026

Civil Service Oral Examination:

Week of November 9, 2026

TENTATIVE SELECTION PLAN:

Departmental Hiring Interviews:

December 2026

Table listing tentative dates for the recruitment and selection plan.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

Reasonable Accommodation

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the California Fair Employment and Housing Act (FEHA), the federal Americans with Disabilities Act (ADA), and Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement no later than the recruitment filing deadline. If this is a continuous open recruitment without a filing deadline, please contact the assigned Human Resources Representative listed on the job announcement within ten (10) business days of submitting your application. Unless your disability is readily apparent (for example, you use a wheelchair and need wheelchair‑accessible spaces), Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, https://hrs.alamedacountyca.gov.

Benefits

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to:

For your Health & Well-Being:

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1st‑United Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.

**Employees in management‑designated classifications may be entitled to management paid leave. Refer to the applicable MOU or Salary Ordinance for more information.

Equal Employment Opportunity

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.

Disaster Service Worker

All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.