Infrastructure Service Management Coordinator

Infosys Limited; New York (NY); On-site; USD 67,000 - 83,000; Full time

Benefits offered by this job

Disability insurance

Health reimbursement accounts

Insurance packages

401(k) plan and contributions

Job summary

Infosys Limited in New York is seeking a Technology Associate to support IT services within the Financial Services unit. The role involves assisting in code refinement, executing test cases, and resolving production issues to ensure system reliability.

Candidates should have a Bachelor’s degree or equivalent, be willing to travel to New York metro locations, and work on-site with occasional evenings/weekends. Competitive benefits accompany full-time employment.

Qualifications

• IT Support experience in a Financial Services or Brokerage Firm is required.
• Ability to multi-task in a high paced environment.
• Detail-oriented with adherence to processes.
• Experience in technology within financial or banking industry is preferred.

Responsibilities

• Assist in coding and refinement of basic code structures per internal guidelines.
• Assist in execution of test cases to meet functional requirements.
• Troubleshoot and resolve production issues to improve reliability.
• Coordinate ISM projects and manage daily workload of ISM technicians.

Skills

IT Support

Financial Services

Escalation

Hardware inventory

Vendor coordination

SDLC

Communication

Education

Bachelor’s degree or foreign equivalent

Job description

Foundational|Maintenance and Production Support process|Support Process - Steady state

Technical Skills 2

Domain|Service Management|IT Asset Management

Salary min

66553

Salary max

83000

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

In the assigned Job Role of Technology Associate, your Area Of Responsibility will be as below:

• Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
• Assist in execution of test cases based on guidance and test plans, to meet functional requirements
• Participate in troubleshooting and resolving production issues, to enhance system reliability

Your contribution to the team:

• Willingness to learn and adapt to new technologies
• Ability to assist in code development, refinement and testing, adhering to guidance and best practices.
• Focused to develop competence for activities as part of entire SDLC life cycle
• A collaborative mindset with effective communication skills
• Dedication to continuous improvement and knowledge sharing

Required Skill and Experience

• IT Support experience with a Financial Services or Brokerage Firm is a must.
• Ability to multitask in a high paced and demanding environment.
• Proven experience of adherence to detailed processes.
• Self-motivated personality with high level of attention to detail.
• Wide range of experience in technology, preferably in financial or banking industry.
• Serve as point of escalation for issues
• Coordination of project activities such as Install Move Add Change events.
• Execution of quality checks on completed tasks.
• Act as central point of contact for Suppliers
• Knowledge Management Process - review and validate technical solutions; also provide feedback to improve the knowledge repository and maintain knowledge articles. Coordination of key hardware initiatives.
• Perform hardware inventory management ensuring stock levels are constantly monitored.
• Hardware ordering and receipt through internal ordering system.
• Manage client expectations
• Coordinate ISM projects in line with firm policies
• Manage daily workload of the ISM technicians. Follow firm policies and procedures.
• You are expected to travel to the office locations in New York metro area and occasionally to service delivery locations. Must be available for weekday evening and weekend on site work.

Preferred Skill and Experience

Clear, concise communication with technical and non-technical stakeholders.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.