Infrastructure Service Delivery Senior Manager (with GXP)

Beacon Hill Staffing Group, LLC; Somerville (MA); On-site; USD 124,000 - 158,000; Full time

Benefits offered by this job

Contract-to-hire

Onsite work three days a week

Comprehensive benefits

Job summary

Beacon Hill Staffing Group, LLC is seeking a Senior Manager for Infrastructure Service Delivery in the Cambridge/Somerville area. The role leads cloud, network, and infrastructure platforms with deep hands-on experience in a regulated environment.

The position requires 10+ years in enterprise infrastructure, 5+ years in leadership, and strong skills in AWS, Azure, and identity governance. Onsite work three days a week is expected, with a contract-to-hire path.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or equivalent experience
• 10+ years supporting enterprise infrastructure environments
• 5+ years leading infrastructure engineering or operations functions
• Experience with AWS, Azure, hybrid infrastructure
• Knowledge of GxP, validated systems, and compliance requirements
• Proven ability to lead technical staff and manage outsourced providers

Responsibilities

• Serve as senior engineering leader and technical owner for cloud, network, identity, compute, and infrastructure platforms
• Own delivery, availability, and reliability of enterprise infrastructure services
• Lead cloud operations, network services, identity platforms, and infrastructure engineering
• Develop technology roadmaps, standards, and lifecycle strategies
• Drive automation and operational efficiencies via scripting and tools
• Own IAM services including Active Directory, Microsoft Entra ID, authentication and privileged access
• Establish monitoring, observability, and incident response practices
• Collaborate with Cybersecurity to strengthen infrastructure security and compliance

Skills

Leadership

Cloud operations

Networking

Automation

Communication

Compliance awareness

Strategic planning

Education

Bachelor's degree in IT/CS

Tools

AWS

Microsoft Azure

Microsoft 365

Active Directory

Microsoft Entra ID

Exchange Online

PowerShell

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Our Pharmacuetical client in Cambridge MA is seeking a Senior Manager for Infrastructure Service Delivery that will be the leader for their cloud, network, and infrastructure platforms. This is a senior level role requiring deep leadership and prior hands on engineering experience as well as knowledge of GxP systems.

Compensation: $90-/115hr (Dending on experience and expertise)

Onsite: 3 days a week in Cambridge /Somerville MA

Terms: 6 month contract to hire

As the Manager of Infrastructure Services, you will:

• Serve as the senior engineering leader and primary technical owner for the organization's cloud, network, identity, compute, and infrastructure platforms.
• Own the delivery, availability, and reliability of enterprise infrastructure services.
• Lead cloud operations, network services, identity platforms, and infrastructure engineering.
• Lead the engineering, administration, and service delivery of cloud, server, storage, network, identity, backup, and core infrastructure platforms.
• Own infrastructure operations, ensuring services meet performance, availability, capacity, security, and reliability objectives.
• Develop and execute technology roadmaps, standards, and lifecycle strategies that support organizational growth and evolving business requirements.
• Drive automation, standardization, and operational efficiencies through scripting, infrastructure management tools, and modern operational practices.
• Own enterprise identity and access management services, including Active Directory, Microsoft Entra ID, authentication, authorization, privileged access management, and identity governance.
• Establish monitoring, alerting, observability, and operational management practices to proactively identify and resolve performance, availability, and capacity issues.
• Own backup, disaster recovery, and business continuity capabilities, ensuring recovery objectives are defined, tested, and maintained.
• Partner with Cybersecurity to strengthen infrastructure security, vulnerability remediation, compliance monitoring, and operational risk management.
• Participate in major incident response, problem management, root cause investigations, and remediation efforts to improve service stability and reliability.
• Lead and develop infrastructure engineers and administrators while fostering technical excellence, operational discipline, accountability, and continuous improvement.
• Manage budgets, procurement, contracts, vendors, cloud providers, and managed service providers, ensuring services meet performance expectations, contractual obligations, and business requirements.

Responsibilities

• Lead the engineering, administration, and service delivery of cloud, server, storage, network, identity, backup, and core infrastructure platforms.
• Own infrastructure operations, ensuring services meet performance, availability, capacity, security, and reliability objectives.
• Develop and execute technology roadmaps, standards, and lifecycle strategies that support organizational growth and evolving business requirements.
• Drive automation, standardization, and operational efficiencies through scripting, infrastructure management tools, and modern operational practices.
• Own enterprise identity and access management services, including Active Directory, Microsoft Entra ID, authentication, authorization, privileged access management, and identity governance.
• Establish monitoring, alerting, observability, and operational management practices to proactively identify and resolve performance, availability, and capacity issues.
• Own backup, disaster recovery, and business continuity capabilities, ensuring recovery objectives are defined, tested, and maintained.
• Partner with Cybersecurity to strengthen infrastructure security, vulnerability remediation, compliance monitoring, and operational risk management.
• Participate in major incident response, problem management, root cause investigations, and remediation efforts to improve service stability and reliability.
• Lead and develop infrastructure engineers and administrators while fostering technical excellence, operational discipline, accountability, and continuous improvement.
• Manage budgets, procurement, contracts, vendors, cloud providers, and managed service providers, ensuring services meet performance expectations, contractual obligations, and business requirements.

Required

• Bachelor's degree in Information Technology, Computer Science or equivalent experience
• Experience in biotech, pharma, or other regulated industries
• 10+ years of experience supporting enterprise infrastructure environments
• 5+ years leading infrastructure engineering or operations functions
• Experience supporting geographically distributed users across multiple offices within mid-to-large organizations (1,000+ employees)
• Knowledge of GxP, validated systems, and compliance requirements
• Proven experience leading technical staff and managing outsourced service providers
• Strong experience with AWS, Microsoft Azure, Microsoft 365, Exchange Online, Microsoft Entra ID, Active Directory, and hybrid infrastructure environments
• Experience with networking technologies including routing, switching, wireless networking, firewalls, VPNs, and enterprise connectivity services
• Strong experience with infrastructure operations, including monitoring, alerting, backup, disaster recovery, business continuity, and operational support processes
• Experience with scripting and automation technologies (e.g., PowerShell) to improve operational efficiency and platform management
• Experience with infrastructure security, vulnerability management, identity governance, and operational compliance requirements
• Working knowledge of cloud, cybersecurity, endpoint management, and enterprise application architectures
• Proven ability to communicate technical concepts and support both technical and non-technical stakeholders

Preferred

• ITIL certification
• Microsoft Azure, Microsoft 365, cybersecurity, or networking certifications

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
• Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.Beacon Hill.

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