Infrastructure Platforms Service Delivery Manager (Cloud & Hybrid)

Accenture; Saint Petersburg (FL); On-site; USD 160,000 - 260,000; Full time

Job summary

Accenture in the United States is seeking an experienced Infrastructure Platforms SDM (Cloud & Hybrid) - Senior Manager to lead service delivery and technical governance. You will oversee end-to-end managed services, drive cloud adoption, and ensure SLA attainment across complex client programs.

Your role emphasizes delivery leadership, stakeholder management, and continuous improvement through automation and DevOps practices within a multi-office environment.

Qualifications

• Bachelor's degree or equivalent with 12+ years of work experience.
• Experience leading infrastructure services and managed delivery.
• Strong collaboration with clients and executives.

Responsibilities

• Own end-to-end delivery of managed services engagements.
• Ensure SLA/KPI compliance and manage incidents and changes.
• Guide architecture decisions and drive cloud adoption.
• Lead governance meetings, reporting, and risk mitigation.
• Drive automation and AI-enabled support to improve ops.

Skills

Cloud platforms (Azure)

Hybrid data center config

SDLC

ITIL

Agile/Scrum delivery

DevOps & CI/CD

App support & production ops

Client relationship mgmt

Financial & resource mgmt

Executive communication

Education

Bachelor's degree or equivalent

Job description

We are:

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.

Stronger together!

The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.

The value for our clients and our people

For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.

You are

An experienced Infrastructure Platforms SDM (Cloud & Hybrid) - Senior Manager.

The Work

The Infrastructure Platforms Service Delivery Manager leads engineering and support teams responsible for the development, maintenance, enhancement, and operation of technology platforms under managed service agreements. The role ensures that applications and systems meet service level agreements (SLAs), business objectives, security requirements, and continuous improvement targets. This role typically combines 40% delivery/service management, 25% people leadership, 25% client/stakeholder management, and 10% technical governance.

Service Delivery Management

• Own end-to-end delivery of managed services engagements.


• Ensure compliance with SLAs, KPIs, and contractual commitments.


• Manage incident, problem, change, and release processes.


• Oversee service health, availability, performance, and reliability.

Technical Oversight

• Guide architecture, design, and implementation decisions.


• Review technical solutions and remediation plans.


• Drive automation, cloud adoption, CI/CD, and operational efficiencies.


• Manage technical debt and modernization initiatives.

Client & Stakeholder Management

• Serve as the primary technology delivery contact for clients and business stakeholders.


• Conduct governance meetings, service reviews, and executive reporting.


• Communicate risks, issues, mitigation plans, and service improvements.


• Build trusted client relationships and identify opportunities for value creation.

Operations & Continuous Improvement

• Monitor operational metrics and service performance.


• Lead root cause analysis (RCA) for major incidents.


• Implement preventive actions and process improvements.


• Drive operational excellence through automation and AI-enabled support capabilities.

Financial & Commercial Management

• Manage budgets, forecasts, and resource utilization.


• Track managed services profitability and productivity.


• Support contract renewals, scope management, and growth opportunities.

Typical KPIs

• SLA attainment (%)


• Incident resolution time (MTTR)


• System availability and uptime


• Change success rate


• Customer satisfaction (CSAT)


• Team utilization and productivity


• Defect leakage and quality metrics


• Automation adoption and operational efficiency gains

Location

This role will require a minimum of 3 days per week in the office. Hiring locations: Tampa, Orlando or Columbus.

Required Skills

• Cloud platforms (Azure) and Hybrid data center configuration


• Software Development Lifecycle (SDLC)


• IT Service Management (ITIL)


• Agile/Scrum delivery


• DevOps and CI/CD


• Application support and production operations


• Client relationship management


• Financial and resource management


• Executive communication

Education and Experience

Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/03/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Salary Ranges

• California $94,400 to $224,600


• Cleveland $87,400 to $179,700


• Colorado $94,400 to $194,100


• District of Columbia $100,500 to $206,700


• Illinois $87,400 to $194,100


• Maine $80,400 to $165,300


• Maryland $94,400 to $194,100


• Massachusetts $94,400 to $206,700


• Minnesota $94,400 to $194,100


• New York $87,400 to $224,600


• New Jersey $100,500 to $224,600


• Virginia $87,400 to $206,700


• Washington $100,500 to $206,700

Equal Employment Opportunity Statement

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

Accenture is an EEO and affirmative action employer of females/minorities/veterans/individuals with disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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