Infrastructure Manager II

Eaton; Minden (LA); On-site; USD 130,000 - 190,000; Full time

Job summary

Eaton seeks an Infrastructure Manager II to lead the IT Zone support team across Dallas, TX or Minden, LA with travel to local sites as needed. You will manage escalations, budget and forecasts, and drive global improvement initiatives while partnering with plant leadership and product teams to align IT with business goals.

This role demands strong leadership, Lean/Agile mindset, and proven ability to deliver operational excellence.

Qualifications

• Bachelor’s degree in IT or related field.
• 7+ years IT leadership experience.
• ITAR compliance awareness and U.S. person status.

Responsibilities

• Oversee IT service management using ServiceNow.
• Coordinate escalations across global product teams.
• Lead budgeting, forecasting and capital spending across IT zones.
• Drive continuous improvement with Lean/Agile initiatives.
• Ensure site incident response and disaster recovery plans.
• Manage cross-site staff allocations and vendor relationships.

Skills

IT leadership

Budgeting & forecasting

Vendor management

Cross-functional collaboration

Strategic planning

Technical agility

Education

Bachelor’s degree

Tools

ServiceNow

Windows OS

Office 365

SharePoint

Job description

Eaton’s IT team is currently seeking an Infrastructure Manager II to join the team. This position will be based at Dallas, TX or Minden, LA with travel to other local sites as needed.

The primary function of this position is to manage overall operational excellence of the IT Zone support team. Manage and coordinate escalations across various global product teams, accountable for Zone related escalations, and lead global improvement initiatives. Responsible for support team allocations to sites, provide insight into capital spending and expenses to sites, provide budget, forecast and ensure actual spending.

The expected annual salary range for this role is $130000 - $190000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Be Doing

Tools/Technology

• Stays current with industry trends in information technology advancements.
• Growth Mindset & Digital Innovation: Champion digital transformation by applying Lean and Agile principles, embracing new technologies, and fostering a culture of innovation and adaptability.

Process

• IT Service Management & Compliance: Manage IT service delivery using ServiceNow. Oversee disaster recovery planning, IT audits, and ensure compliance with SOX, ITAR, and other regulatory standards. Engage Security for external audits, prepare documentation as needed.
• Financial Management: Manage budgets and forecasts, and ensure financial targets are met across the Zone.
• Project Management: Manage small to mid-sized infrastructure initiatives as a ‘Citizen PM’ or own a workstream in larger global Cyber or other initiatives.
• Ensure adherence of Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)
• Participate in the Inventory, Risk Assessment & Profit Planning Process. Review with team and influence budgeting, forecasting, and spending for IT infrastructure
• Asset Management: Ensure that client-related IT assets are effectively utilized and that information on those assets is up-to-date and usable.

Management/Specialty

People

• Accountable for site related escalations and leads global improvement initiatives.
• Customer Focus & Continuous Improvement: Drive service improvement initiatives, mentor teams in customer engagement, and apply continuous improvement methodologies to enhance user satisfaction and operational efficiency. Fulfill global training responsibilities including delivery of training through SIS ERG.
• Talent & Vendor Management: Lead a Zone-level IT team, manage performance, onboard and develop talent, and oversee vendor relationships during IT initiatives.
• Business Relationship Management: Build trusted partnerships with plant leadership, product owners, align IT with business needs, and serve as a strategic advisor to stakeholders. Be the Voice of Customer (VOC).
• Multiple Sites Oversight: Responsible for leading teams across multiple locations in geographic areas. This includes sites with different levels of complexity and may vary by region. Includes Key Strategic Growth Sites and Crown Jewel sites.
• A leader of Managers (have lower-level leaders reporting to them)
• On Call as needed; Travel 20%
• Additional responsibilities as directed by leadership.

Specialty in 1 or more areas not less than 15% of role:

• Mergers & Acquisitions (M&A): Lead PC deployment teams and IT integration efforts during M&A activities. This may include expansion sites.
• Operational Technology & IT Integration: Integrate OT with IT systems, partner with manufacturing engineers, lead risk assessments, and drive innovation in industrial automation.
• Network Infrastructure Management: Oversee perimeter network solutions, infrastructure upgrades, and ensure secure, scalable network operations in partnership with product owners.

Qualifications

Basic Qualifications:

• Bachelor’s degree from an accredited institution
• Seven (7) years of relevant IT Leadership experience.
• This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is offered for this position. Only candidates within a 50-mile radius of Dallas, TX or Minden, LA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications

• ITIL foundations certification

Skills

Technical Knowledge:

• Working knowledge of MS Windows Operating Systems
• Working knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
• Working knowledge of IT infrastructure – PC’s, network, servers, storage, phone systems
• IT Service Management (ITIL) - asset management, incident management, request fulfilment, problem management, and change management

Soft Skills

• Proven ability to successfully manage a team of co-located/remote employees
• Makes good decisions based upon a mix of analysis, experience, global and cultural factors, and judgment
• Experience in dealing with senior leaders within an organization
• Ability to establish and maintain open and candid relationships with employees and customers
• Ability to lead IT initiatives across the organization
• Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation
• Leadership experience in managing challenging personnel issues.
• Core Competencies & Continuous Improvement: Demonstrate sound judgment, empathy, accountability, conflict resolution, and communication tailored to diverse audiences. Apply continuous improvement practices to drive operational excellence.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.