Infrastructure Engineer - IS Systems Specialist III (Open & Promotional)

County of San Mateo; Redwood City (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an Infrastructure Engineer to lead complex technical tasks related to server infrastructure and data center management. This role involves designing, analyzing, and maintaining both physical and virtual server systems, ensuring seamless integration with existing architectures. The ideal candidate will have over 10 years of experience and a strong technical background in Linux and Windows operating systems, along with excellent communication skills. Join a forward-thinking organization committed to fostering diversity and inclusion, where your contributions will significantly impact the community and enhance operational efficiency.

Qualifications

• 10+ years of industry experience in IT infrastructure.
• Deep technical knowledge of virtualized infrastructure and data center management.
• Experience supporting Hyperconverged solutions in a virtual environment.

Responsibilities

• Analyzes, installs, configures, and maintains server hardware and software.
• Monitors system performance and resolves service outages efficiently.
• Provides specialized technical support and serves as primary contact for issues.

Skills

Linux Operating Systems

Windows Operating Systems

Data Center Management

Active Directory Domain Services

Disaster Recovery Solutions

Cloud Computing

Interpersonal Skills

Communication Skills

Education

Bachelor's Degree in Management Information Systems

Equivalent Experience in IT Infrastructure

Tools

VMware Horizon

Monitoring Tools

Job description

The County of San Mateo's Information Services Department seeks a qualified Infrastructure Engineer. Under general supervision, this individual performs the most complex and varied technical tasks related to the configuration, troubleshooting, maintenance, and monitoring of the County's infrastructure; serves as a technical leader and subject matter expert in specific area(s); designs, analyzes, manages, and maintains multiple physical and virtual server infrastructures and storage systems ensuring proper integration of these components with existing system architecture; configures, manages, and monitors backup infrastructure; provides recommendations, support, and training to other information services support staff and County users in areas of responsibility; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned IS Systems Supervisor. May exercise technical and functional direction over and provides training to lower-level staff on a project basis.

CLASS CHARACTERISTICS
This is the advanced journey class in the IS Systems Specialist series. Incumbents serve as subject matter experts in specific area(s), perform complex and varied technical support, provide analytical support for County-wide infrastructure, and frequently solve problems requiring analysis of unique issues or problems without precedent and/or structure. Incumbents serve as technical lead for assigned projects. Employees at this level are required to be fully trained in all procedures related to assigned area(s) of responsibility, working with a high degree of independent judgment, tact, and initiative.

THE IDEAL CANDIDATE for this position will have:

• 10+ years of industry experience.
• Deep technical knowledge of virtualized infrastructure, Linux and Windows Operating Systems, and data center management.
• Strong understanding of active directory domain services, storage environments, data center management, disaster recovery solutions, and backup environments.
• Understanding of cloud computing.
• Strong interpersonal and communication skills.
• Experience providing IT support at a hospital.
• Experience supporting Hyperconverged solutions in a virtual environment.
• Experience installing, configuring, and supporting a VMware Horizon virtual desktop environment.

RESPONSIBILITIES INCLUDE:

• Analyzes, installs, configures, maintains, and monitors hardware and software upgrades to ensure effective server performance.
• Configures and implements real-time monitoring to identify and resolve service outages and critical resource shortages in a timely and efficient manner.
• Monitors system performance to identify and troubleshoot deficiencies in design, security, installation, and/or integration with other technologies.
• Researches, recommends, and implements system enhancements to improve the performance and reliability of the system; researches, recommends, tests, and implements upgrades and fixes as needed.
• Develops and recommends comprehensive standards, policies, procedures, and technical documentation pertaining to system maintenance and infrastructure.
• Provides specialized and complex technical support and assistance to staff concerning assigned systems; serves as the primary contact for and resolves related issues, conflicts, and concerns; responds to inquiries and provides information concerning system operations, projects, malfunctions, equipment, upgrades, practices, procedures, and related software applications.
• Serves as technical lead for assigned projects, including developing project budget and allocating resources, gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation.
• Provides direction during major server incidents to ensure an expedient response and resolution; maintains communication with all stakeholders on server infrastructure status; identifies underlying problems causing incidents and designs, proposes, and implements resolutions.
• Functions as a liaison between project managers, analysts, data specialists, communications specialists, and client systems specialists to ensure standards and protocols are maintained; assists in coordinating activities with other information services staff.
• Provides recommendations to managers and supervisors on the development of long- and short-term system infrastructure plans.
• Participates in the review and recommendation of contracts with outside vendors and consultants; administers, monitors, and evaluates contract scope of work; reviews design documents to ensure technical integrity.
• Stays abreast of new trends and innovations in technology related to County operations; researches, recommends, and evaluates vendor solutions and technologies; implements improvements; works with staff to maintain, revise, or improve operations and systems.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Performs other duties as assigned.

KNOWLEDGE OF:

• Advanced infrastructure design, architecture, configuration, installation, and maintenance methods and techniques.
• Advanced techniques and methods of server infrastructure evaluation, implementation, and documentation.
• Advanced troubleshooting, configuration, and installation techniques.
• Principles and practices of project management.
• Principles of computer operating systems, enterprise infrastructure, and peripheral components.
• Advanced principles and practices of designing, installing, managing, and maintaining virtualization technologies.
• Principles and practices of configuring and using system monitoring tools.
• Principles and practices of configuring and implementing system backup solutions.
• Procedures for creating and modifying systems security.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable regulatory relevant to assigned area of responsibility.
• Principles and procedures of record keeping.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

SKILL/ABILITY TO:

• Perform advanced technical support functions in the design, architecture, installation, configuration, maintenance, and repair of assigned systems; take appropriate action to resolve problems or escalate to appropriate staff as needed.
• Perform complex functions in the design, installation, management, implementation, testing, and maintenance of a variety of support servers, storage systems, and other components.
• Monitor system and server utilization and recommend appropriate revisions to processes, procedures, and operations.
• Perform analyses of informational requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient computer system utilization.
• Collect, analyze, and interpret procedures and data; develop sound conclusions, recommendations, and solutions.
• Deal tactfully with customers and staff in providing information, answering questions, and providing customer service.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

EDUCATION AND EXPERIENCE:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and four (4) years of increasingly responsible experience in supporting and implementing information technology infrastructure and/or server administration specific to the specialty area assigned which includes data center management, IT facilities management, storage and backup, server management and server operating systems, and/or configuration management and event management. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.

LICENSES AND CERTIFICATIONS:

• Some positions may require possession of, or ability to obtain, a valid California Driver's License.
• Some positions may require possession of, or ability to obtain, industry-recognized information technology certifications.

PHYSICAL DEMANDS:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment.

ENVIRONMENTAL ELEMENTS:
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing infrastructure support services.

APPLICATIONS FOR THIS POSITION WILL ONLY BE ACCEPTED ONLINE. If you are currently on the County's website, you may click the 'Apply Online' button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. A supplemental application form must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials.

TENTATIVE RECRUITMENT SCHEDULE:
Final Filing Date: Continuous until filled
Screening: TBD
Combined Panel Interviews: TBD

ABOUT THE COUNTY:
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

THE COUNTY OF SAN MATEO IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO FOSTERING DIVERSITY, EQUITY, AND INCLUSION AT ALL LEVELS.