Infrastructure Engineer II

Bank of America; Jacksonville (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Bank of America is seeking an experienced infrastructure tool and service designer to enable business strategy through architecture-compliant solutions. The role emphasizes templates, playbooks, and automation to streamline deployment and delivery across teams.

Responsibilities include evaluating reference models, translating requirements into technical blueprints, and delivering defined outputs with cost and quality in mind. Strong customer collaboration and on-call readiness are expected.

Qualifications

• 10+ years of experience in hardware and software support IBMi (AS400/iSeries/IBMi) System Administration, Cisco switch, external storage support experience
• Good written/verbal communication skills (English)
• Good problem determination skills
• Ability to work well with users/application teams
• On-call required, could include night and weekend support
• Skills: Analytical Thinking
• Application Development
• Automation
• Production Support
• Risk Management
• Adaptability
• Business Acumen
• DevOps Practices
• Solution Delivery
• Process
• Solution Design Architecture
• Collaboration
• Innovative Thinking
• Stakeholder Management
• Technical Strategy Development
• Shift: 1st shift (United States of America)
• Hours Per Week: 40

Responsibilities

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
• This role is responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program
• This role ensures execution and delivery meets the client's expectations in terms of the functionality, quality, timeline and cost
• They facilitate sync points across multiple organizations to enable delivery

Skills

Hardware/Software support

English communication

On-call experience

DevOps practices

Solution delivery

Process improvement

Stakeholder management

Technical strategy development

Collaboration

Innovation

Tools

IBMi (AS400/iSeries)

Cisco switches

External storage systems

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us! Job Description: This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies.

Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation.

Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Responsibilities:

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
• This role is responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program
• This role ensures execution and delivery meets the client's expectations in terms of the functionality, quality, timeline and cost
• They facilitate sync points across multiple organizations to enable delivery

Required Qualifications:

• 10+ years of experience in hardware and software support IBMi (AS400/iSeries/IBMi) System Administration, Cisco switch, external storage support experience
• Good written/verbal communication skills (English)
• Good problem determination skills
• Ability to work well with users/application teams
• On-call required, could include night and weekend support
• Skills: Analytical Thinking
• Application Development
• Automation
• Production Support
• Risk Management
• Adaptability
• Business Acumen
• DevOps Practices
• Solution Delivery
• Process
• Solution Design Architecture
• Collaboration
• Innovative Thinking
• Stakeholder Management
• Technical Strategy Development
• Shift: 1st shift (United States of America)
• Hours Per Week: 40

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values Learn about our four values that represent what we believe.

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