Infrastructure Engineer

SEI; Upper Providence Township (PA); On-site; USD 110,000 - 160,000; Full time

Job summary

SEI is seeking an Infrastructure Engineer to join a 24/7 z/OS mainframe environment, supporting IBM Systems Z hardware/software. You will be responsible for backbone mainframe operations, backup/recovery, and disaster recovery planning, while coordinating with service and development teams on releases and testing.

On-call rotation is required. You will bring at least 3 years of IBM mainframe experience, with strong problem solving, project management, and customer service skills.

Qualifications

• BS/BA degree in Computer Science or related field or equivalent work experience

Responsibilities

• Collaborate with Service and Development teams to build and support production processes
• Coordinate with internal teams around software releases, new products and testing
• Manage mainframe backup and recovery processes
• Participate in Business Continuity and Disaster Recovery planning, testing and execution
• Provide detailed root cause analysis and workarounds or permanent solutions
• Support all stages of customer implementations and related projects
• Maintain mainframe architecture and performance to meet SEI SLAs
• Monitor system performance and capacity to ensure availability
• Apply IBM software maintenance and third-party maintenance (Broadcom)
• Support service desk solutions and applications

Skills

Project management

Customer service

Problem solving

Strong communication

On-call support

Education

BS/BA in Computer Science or related field

Tools

IBM Mainframe

CICS

MQ

SMP/E

Broadcom-CA

Job description

SEI is looking to hire an Infrastructure Engineer. You will be part of a team that manages and supports IBM Systems Z hardware and software; provides primary support for mainframe related issues; manages lifecycle of IBM zOS environment, including 3rd party software, and provides support for various SEI business and technology units. You will work in a 24/7 highly available, on‑call, large scale z/OS Mainframe environment. Participation in after‑hours support rotation is required.

What you will do :

• Work collaboratively with Service and Developmental teams to build and support production processes.
• Work with various internal teams around software releases, new products and ongoing testing.
• Manage mainframe backup and recovery processes.
• Participate in Business Continuity and Disaster Recovery planning, testing and execution.
• Provide detailed root cause analysis, workarounds and/or permanent solutions for recurring issues.
• Provide support for all stages of customer implementations and/or related projects.
• Maintain mainframe architecture and strategies to ensure performance, availability, integrity of SEI systems.
• Monitor and improve system performance and capacity utilization to provide availability and achieve customer SLAs.
• Apply and support IBM software maintenance
• Apply and support software maintenance of 3rd party software packages, primarily Broadcom
• Service Desk solutions and applications

What we want from you :

• BS/BA degree in Computer Science or related field or equivalent work experience in the Information Systems field.
• A minimum of 3 years of experience in IBM Mainframe technologies, CICS, MQ, SMP/E and general IBM mainframe systems programming, financial services a plus.
• A minimum of 3 years of experience maintaining 3rd party software packages on IBM mainframes including Broadcom-CA.
• Project management experience, organizational, problem solving and analytical skills.
• Customer service and client management experience.
• Ability to identify and resolve/escalate problems

What we would like from yo u:

• Ability to manage multiple priorities and organize time effectively with a sense of urgency.
• Requires little oversight in day to day functions.
• An interest in process improvement, knowledge sharing and documentation.
• Communication skills with various groups across technology teams.
• Ability to be flexible to help achieve all team project goals.

SEI’s competitive advantage:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well‑being, a strong retirement plan, tuition reimbursement, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back‑up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves. Come build your brave future at SEI.

The position title reflected in this job description is aligned with SEI’s current internal job architecture. As part of SEI’s role and career framework, internal job titles may not directly correspond to external market titles and may differ from titles previously assigned during an employee’s tenure or at the time of hire.

SEI is an Equal Opportunity Employer and so much more…

After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back‑up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.

SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

AI Acceptable Use in the application and interview process:

SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.