Infrastructure Engineer

Bank of America; Jacksonville (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Bank of America is seeking an experienced Windows Systems Engineer to join our infrastructure team in Jacksonville, Florida. The role focuses on administration, support, maintenance, and continuous improvement of a multi-technology environment, with emphasis on Windows Server, Active Directory, and enterprise hardware.

You will maintain system stability, security, performance, and availability while supporting day-to-day operations and technology upgrades; you will participate in on-call

Qualifications

• 5+ years of experience administering Windows Server environments in an enterprise setting.
• Strong experience with: Microsoft Windows Server, Active Directory, Group Policy, DNS and DHCP, Enterprise server hardware
• Experience supporting VMware virtualization platforms
• Provide on-call rotational support, including off-hours support, during weeknights, Saturdays, and Sundays and on holidays as required
• Experience with enterprise backup technologies, preferably Veritas NetBackup
• Experience supporting SAN or enterprise storage solutions, preferably EMC storage platforms
• Experience supporting Atlassian Jira administration
• Experience with PowerShell scripting and automation
• Experience with monitoring and infrastructure management tools
• Familiarity with networking concepts including TCP/IP, VLANs, routing, and firewalls
• Experience supporting small to mid-size enterprise infrastructure environments
• Microsoft, VMware, or related infrastructure certifications
• Self-motivated and able to work independently
• Comfortable supporting a broad range of technologies in a lean team environment
• Strong customer service mindset and commitment to operational excellence

Responsibilities

• Provides subject matter expertise and consulting services on a range of technologies, contributing to the technology strategy for end-to-end engineering solutions and providing feedback to the architecture teams
• Follows reference models, blueprints and playbooks to ensure the design is compliant
• Assists in translating business requirements into technical definitions, reference models, blueprints and playbooks for deployment in compliance with architecture standards and policies
• Assists Technical Analysts by ensuring system design technology solutions comply with enterprise system design and engineering standards
• Develops software solutions to address manual and repeatable work or inefficient processes
• Supports an inclusive and healthy working environment

Skills

Windows Server

Active Directory

Group Policy

DNS

DHCP

VMware

On-call support

Tools

Veritas NetBackup

EMC Storage

Atlassian Jira

PowerShell

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

This job is responsible for working on the least complex technical designs that enable business strategies in accordance with architectural governance, standards and policies. This job facilitates deployment of technical solution by developing templates, playbooks, and automation used during implementation and consistently looking for opportunities to improve the reliability and efficiency of implementing services. Job expectations include embracing a culture of innovation and continuous improvement.

Overview

We are seeking an experienced Windows Systems Engineer to join our infrastructure team. This role is responsible for the administration, support, maintenance, and continuous improvement of a multi-technology infrastructure environment. The ideal candidate will have strong expertise in Windows Server, Active Directory, and enterprise server hardware, along with the ability to support a broad range of infrastructure technologies in a hands-on capacity.

As part of a small infrastructure team, this individual will play a key role in maintaining system stability, security, performance, and availability while supporting day-to-day operations, project initiatives, and technology upgrades.

Responsibilities

• Provides subject matter expertise and consulting services on a range of technologies, contributing to the technology strategy for end-to-end engineering solutions and providing feedback to the architecture teams
• Follows reference models, blueprints and playbooks to ensure the design is compliant
• Assists in translating business requirements into technical definitions, reference models, blueprints and playbooks for deployment in compliance with architecture standards and policies
• Assists Technical Analysts by ensuring system design technology solutions comply with enterprise system design and engineering standards
• Develops software solutions to address manual and repeatable work or inefficient processes
• Supports an inclusive and healthy working environment

Required Qualifications

• 5+ years of experience administering Windows Server environments in an enterprise setting
• Strong experience with: Microsoft Windows Server, Active Directory, Group Policy, DNS and DHCP, Enterprise server hardware
• Experience supporting VMware virtualization platforms
• Provide on-call rotational support, including off-hours support, during weeknights, Saturdays, and Sundays and on holidays as required

Desired Qualifications

• Experience with enterprise backup technologies, preferably Veritas NetBackup
• Experience supporting SAN or enterprise storage solutions, preferably EMC storage platforms
• Experience supporting Atlassian Jira administration
• Experience with PowerShell scripting and automation
• Experience with monitoring and infrastructure management tools
• Familiarity with networking concepts including TCP/IP, VLANs, routing, and firewalls
• Experience supporting small to mid-size enterprise infrastructure environments
• Microsoft, VMware, or related infrastructure certifications
• Self-motivated and able to work independently
• Comfortable supporting a broad range of technologies in a lean team environment
• Strong customer service mindset and commitment to operational excellence

Skills

• Analytical Thinking
• Application Development
• Automation
• Production Support
• Risk Management
• Adaptability
• Architecture
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Business Acumen
• Innovative Thinking
• Project Management
• Stakeholder Management
• Technical Strategy Development

Shift

1st shift (United States of America)

Hours Per Week

40