Infrastructure Delivery Engineer

Trick Dog Technology; Irvine, Scottsdale (CA, AZ); Hybrid; USD 130,000 - 170,000; Full time

Job summary

Trickdogtechnology is seeking an Infrastructure Delivery Engineer to implement and support enterprise infrastructure for customers. You will work onsite and remotely across servers, storage, virtualization, networking, and data protection, collaborating with architects, PMs, CS teams, and customer IT staff.

The ideal candidate is a broad infra technologist capable of independently executing complex deployments in customer environments, traveling to data centers and offices as needed.

Qualifications

• 5+ years hands-on enterprise infrastructure implementation experience.
• Experience implementing at least three areas: servers/compute, storage, virtualization, networking, backup/data protection, HCI.
• Experience with enterprise infrastructure from multiple manufacturers.
• Strong TCP/IP, DNS, DHCP, VLANs, routing, switching, SAN/NAS, virtualization, data protection understanding.
• Experience performing upgrades and migrations in production environments.
• Ability to read and implement architecture diagrams and designs.
• Strong troubleshooting and root-cause-analysis skills.
• Experience with formal change-control processes.
• Ability to work independently during customer implementations.
• Strong technical documentation and written/verbal communication skills.
• Willingness to travel to customer locations and data centers, occasional evenings/weekends.

Responsibilities

• Lead infrastructure implementation across servers, storage, virtualization, and networking.
• Configure and migrate enterprise solutions, onsite and remotely.
• Translate designs and SOWs into deployed production environments.
• Collaborate with architects, PMs, CS teams, partners, and customer IT teams.
• Deliver robust documentation, test plans, and handoff packages.

Skills

Infrastructure implementation

Networking

Storage

Virtualization

Backup & data protection

Documentation

Customer communication

Tools

Cisco certifications

Dell Technologies certifications

NetApp certifications

Pure Storage certifications

Nutanix certifications

VMware certifications

Microsoft certifications

Commvault certifications

Rubrik certifications

Cohesity certifications

Arista certifications

NVIDIA certifications

Palo Alto certifications

Job description

The Infrastructure Delivery Engineer is responsible for the successful implementation, configuration, migration, integration, and support of enterprise infrastructure solutions for our customers. This is a customer-facing, hands-on technical role delivering projects both onsite and remotely across server, storage, virtualization, networking, data protection, and related infrastructure technologies.

The Infrastructure Delivery Engineer works closely with Solutions Architects, Project Managers, Customer Success teams, technology partners, and customer IT teams to translate approved designs and Statements of Work (SOWs) into successfully deployed production solutions.

The ideal candidate is a broad infrastructure technologist with strong implementation experience across multiple vendors and technologies and the ability to independently execute projects in complex customer environments.

Key Responsibilities

Infrastructure Implementation

Implement, configure, upgrade, migrate, and troubleshoot enterprise infrastructure solutions including:

• Physical and virtual server infrastructure
• Enterprise storage platforms
• Virtualization and hypervisor environments
• Data center and campus networking
• Backup, recovery, and data protection solutions
• Hyperconverged infrastructure (HCI)
• Infrastructure management and monitoring platforms
• Cloud and hybrid infrastructure components

Perform implementations both remotely and at customer locations, including data centers, corporate offices, branch locations, and colocation facilities.

Server & Compute

Deploy and configure enterprise server platforms from leading manufacturers such as:

• Dell Technologies
• Lenovo
• Cisco UCS
• Supermicro
• Nutanix
• Other enterprise compute platforms

Responsibilities may include hardware installation, firmware updates, BIOS configuration, RAID configuration, operating system installation, network configuration, management platform integration, and production validation.

Storage

Implement and support enterprise storage solutions including SAN, NAS, object, and software-defined storage platforms.

Technology experience may include:

• NetApp
• Dell Technologies
• Pure Storage
• Nutanix
• Other enterprise storage technologies

Perform storage provisioning, host connectivity, zoning, multipathing, replication, data migration, performance validation, and integration with virtualized and physical environments.

Virtualization & Hyperconverged Infrastructure

Deploy, upgrade, migrate, and troubleshoot virtualization and HCI platforms including:

• VMware vSphere / VMware Cloud Foundation
• Microsoft Hyper-V
• Nutanix AHV
• Red Hat virtualization technologies
• Other enterprise virtualization platforms

Responsibilities may include cluster deployment, host configuration, virtual networking, shared storage integration, VM migration, high availability configuration, lifecycle management, and platform upgrades.

Networking

Install, configure, and validate networking infrastructure including:

• Ethernet switching
• Data center networking
• Routing
• VLANs and segmentation
• Link aggregation
• Network redundancy
• Management networks
• Storage networking
• Basic firewall and security integration

Technology exposure may include Cisco, Arista, HPE Aruba, Juniper, NVIDIA Networking, Fortinet, Palo Alto Networks, and other major networking platforms.

Backup & Data Protection

Deploy and configure enterprise backup, recovery, replication, and data protection platforms.

Technology experience may include:

• Commvault
• Rubrik
• Cohesity
• Dell Technologies
• NetApp
• Other enterprise data protection platforms

Configure backup policies, repositories, replication, retention policies, application integration, recovery procedures, and monitoring.

Project Delivery

Review Statements of Work, architecture diagrams, bills of materials, implementation plans, and technical designs prior to project execution.

Develop or contribute to:

• Implementation plans
• Migration plans
• Methods of Procedure (MOPs)
• Change plans
• Backout plans
• Test and validation plans
• As-built documentation
• Customer handoff documentation

Execute assigned project tasks according to defined scope, schedule, technical requirements, and customer change-control processes.

Identify technical risks, dependencies, design gaps, and potential scope changes and elevate them to the Project Manager and or Solutions Architect.

Documentation & Knowledge Transfer

Maintain accurate technical documentation throughout the project lifecycle.

Deliver customer documentation including:

• As-built configurations
• Architecture diagrams
• Configuration records
• IP and connectivity information
• Operational procedures
• Backup configurations
• Support information
• Known issues and recommendations

Provide knowledge-transfer sessions to customer technical teams following implementation.

Customer-Facing Responsibilities

Represent the company professionally at customer locations and during remote engagements.

Communicate technical activities, implementation status, risks, issues, and next steps clearly to both technical and non-technical stakeholders.

Build trusted relationships with customer infrastructure teams and serve as a technical point of contact during implementation.

Recognize opportunities where additional services, modernisation, remediation, or architectural assistance may benefit the customer and communicate those opportunities internally.

Required Qualifications

• 5+ years of hands-on enterprise infrastructure implementation experience.
• Strong experience implementing at least three of the following technology areas:
  • Servers and compute
  • Enterprise storage
  • Virtualization
  • Networking
  • Backup and data protection
  • Hyperconverged infrastructure
• Experience working with enterprise infrastructure from multiple manufacturers.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, SAN/NAS, virtualization, and data protection concepts.
• Experience performing infrastructure upgrades and migrations in production environments.
• Ability to read and implement technical architecture diagrams and detailed designs.
• Strong troubleshooting and root-cause-analysis skills.
• Experience working within formal change-control processes.
• Ability to work independently during customer implementations.
• Strong technical documentation skills.
• Strong written and verbal communication skills.
• Ability to work effectively with customers, architects, project managers, vendors, and other engineers.
• Ability to travel to customer locations and data centers as required.
• Ability to support occasional evening or weekend implementation and maintenance windows.

Preferred Qualifications

Technical certifications from one or more major infrastructure vendors are preferred, including certifications from Cisco, Dell Technologies, NetApp, Pure Storage, Nutanix, VMware, Microsoft, Commvault, Rubrik, Cohesity, Arista, NVIDIA, Palo Alto, Cisco

Experience working for a VAR, systems integrator, managed services provider, OEM, or professional services organization is highly desirable.