Infrastructure Delivery Cluster Manager

Amazon Web Services (AWS); Frederick (MD); Sur place; USD 145 000 - 255 000; Plein temps

Résumé du poste

Amazon Data Services, Inc. in Frederick, MD seeks an executive to lead data center operations with a focus on sustainable processes and automation.

The role offers high visibility and responsibility for delivering efficient, reliable services while preserving network integrity. You will direct technicians, manage capacity and infrastructure, drive staff development, and ensure compliance with performance management requirements.

Qualifications

• Experience leading data center operations and staff.
• Strong background in process improvement and operational excellence.
• Proven ability to manage large projects and meet SLAs.

Responsabilités

• Prioritize and assign tasks to data center technicians and operators.
• Oversee capacity planning from intake to deployment.
• Manage network cabling and infrastructure within data centers.
• Lead staff training on best practices and standards.
• Ensure policies meet industry standards and SLAs.

Connaissances

Technical work

Lean or Six Sigma

Management experience

Cabling/test equipment experience

Formation

Bachelor's degree or 3+ years equivalent

Description du poste

Description

Amazon seeks exceptional leaders for a strategic senior management position overseeing our data center operations. This executive role offers significant visibility within the organization and aligns with our mission of becoming the world’s most customer-centric company. This leader will develop sustainable processes, standardize procedures, and advance automation initiatives to improve delivery efficiency while maintaining network integrity.

Key job responsibilities

• Prioritize and assign tasks to data center technicians and operators, project management, coaching, and creating documentation.
• Manage inbound capacity from receiving through deployment stages
• Manage the installation network and cabling infrastructure in a data center environment
• Guide, train and educate staff on the best practices related to all service owner issues
• Manage tasks and deliverables across small to large-size projects
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Provide weekly report to the data center manager
• Coordinate team resources to support project and delivery needs, including emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
• Recruit and train data technicians to ensure appropriate staffing levels
• Host weekly staff meetings
• Drive compliance to Amazon performance management requirements
• Up to 10-20% travel

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Basic Qualifications

• Experience in technical work related to computer systems and technology components
• Experience in business process improvement, Lean or Six Sigma
• 2+ years of network cabling, optic types, and test equipment experience, or experience with cabling infrastructure best practices and methodologies
• 5+ years management experience in operations, critical infrastructure, manufacturing, production, or distribution environment

Preferred Qualifications

• Bachelor’s degree, or 3+ years of equivalent experience
• Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines
• Experience with system management tools and client/server environments
• Experience with general troubleshooting/debugging of hardware, or experience in computer architecture
• Up to 10-20% travel

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MD, Frederick - 145,400.00 - 254,500.00 USD annually

Company

Amazon Data Services, Inc.

Job ID: A10573482