Information Technology Technician

Sendero Provisions Co.; Waco (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Unlimited PTO

Paid holidays

Job summary

Sendero Provisions Co. is seeking an IT Technician to provide day-to-day technical support and help maintain our growing IT infrastructure.

You will be the first line of response for hardware, software, and systems issues across the organization, working closely with the IT Manager to keep operations running smoothly as Sendero scales. You will respond to staff IT requests, troubleshoot devices and networks, set up new hires, and help maintain core systems like G-Suite, Okta, and Unifi.

Qualifications

• 1+ years of IT support or help desk experience.
• Working knowledge of Windows/Mac OS, basic networking, and cloud-based tools.
• Familiarity with G-Suite and Okta (or similar SSO/identity tools) a plus.

Responsibilities

• Respond to and resolve day-to-day IT support tickets and requests from staff.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Set up and configure workstations, laptops, and peripherals for new hires.
• Provide basic training to staff on tools like G-Suite, Okta, and internal systems.
• Assist with maintaining G-Suite, Okta, Unifi, and other core systems under the IT Manager's direction.
• Perform routine maintenance, updates, and patching on company devices.
• Track equipment inventory and manage device assignment, repair, and replacement.
• Support basic network troubleshooting (Wi-Fi, switches, access points).
• Manage user account provisioning and deprovisioning (onboarding/offboarding).
• Support access control processes and enforce IT security policies.
• Assist with data backup verification and basic security hygiene checks.
• Maintain accurate records of IT assets, tickets, and resolutions.
• Help document standard operating procedures for common IT tasks.
• Escalate complex issues to the IT Manager with clear context.
• Coordinate with vendors for equipment orders, repairs, and warranty service.
• Assist with basic office technology setup (conference rooms, A/V, etc.).

Skills

IT support

Windows/macOS

G-Suite

Okta

Troubleshooting

Communication

Self-motivation

Multi-tasking

Tools

Unifi

G-Suite

Okta

Job description

Job Overview:

Sendero Provisions Co. is seeking an IT Technician to provide day-to-day technical support and help maintain the company's growing IT infrastructure. You'll be the first line of response for hardware, software, and systems issues across the organization, working closely with the IT Manager to keep operations running smoothly as Sendero scales.

Responsibilities

• Respond to and resolve day-to-day IT support tickets and requests from staff


• Troubleshoot hardware, software, printer, and connectivity issues


• Set up and configure workstations, laptops, and peripherals for new hires


• Provide basic training to staff on tools like G-Suite, Okta, and internal systems


• Systems & Equipment Support:


• Assist with maintaining G-Suite, Okta, Unifi, and other core systems under the IT Manager's direction


• Perform routine maintenance, updates, and patching on company devices


• Track equipment inventory and manage device assignment, repair, and replacement


• Support basic network troubleshooting (Wi-Fi, switches, access points)


• Security & Access:


• Manage user account provisioning and deprovisioning (onboarding/offboarding)


• Support access control processes and enforce IT security policies


• Assist with data backup verification and basic security hygiene checks


• Documentation & Process:


• Maintain accurate records of IT assets, tickets, and resolutions


• Help document standard operating procedures for common IT tasks


• Escalate complex issues to the IT Manager with clear context


• Coordinate with vendors for equipment orders, repairs, and warranty service


• Assist with basic office technology setup (conference rooms, A/V, etc.)

Qualifications

• 1+ years of IT support or help desk experience


• Working knowledge of Windows/Mac OS, basic networking, and cloud-based tools


• Familiarity with G-Suite and Okta (or similar SSO/identity tools) a plus


• Strong troubleshooting instincts and a self-starter mentality


• Clear communicator, comfortable supporting non-technical staff


• Ability to prioritize and manage multiple support requests

Required Skills

• Exposure to Unifi networking equipment


• Familiarity with e-commerce or retail environments


• Interest in growing into a more senior IT role as the department expands

Preferred Skills

• Ability to move throughout office environment


• Capable of lifting up to 30 pounds (equipment setup/moves)


• Extended periods of sitting and computer work


• Competitive pay rate based on experience


• Health Insurance


• Unlimited PTO


• Paid holidays

Equal Opportunity Statement

Sendero Provisions Co., LLC is an Equal Opportunity Employer. Please visit our corporate website at www.senderopc.com for more information.