Information Technology Support Technician - Prairieland FS - Pittsfield, IL

Prairieland FS, Inc.; Pittsfield (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Prairieland FS, Inc. in Pittsfield, IL is seeking an Information Technology Support Technician to provide technical support to employees, troubleshoot hardware, software, and network issues, and deliver excellent customer service.

You will assist with installation, configuration, maintenance, and deployment of tech equipment; manage licenses; support mobile devices; and help strengthen IT operations and security across the company.

Qualifications

• Requires a high school degree or equivalent.
• Two years or more of related work experience.

Responsibilities

• Provide technical support and issue resolution for information systems users.
• Set up and support network access for all locations.
• Install, configure, and maintain hardware and software.
• Develop standards for network security and data usage.
• Assist with licenses, mobile devices, and equipment lifecycle.

Skills

Customer service

Communication

Time management

MS Office

Network basics

Education

High school diploma or equivalent

2+ years of related work experience

Tools

MS Office

Basic networking hardware

Job description

At Prairieland FS, you have the opportunity to make an immediate impact. Working with the industry's top professionals, you'll develop new expertise through varied job experiences and company-sponsored training programs. And you'll be recognized and rewarded for your contributions. Plus, FS believes in attracting and retaining diverse talent. You can contribute your unique experiences and background to build a community that fosters mutual respect and meaningful relationships.

Reports To: Information Technology Manager

Status: Non-Exempt

Purpose And Summary Statement

The Information Technology Support Technician provides technical support and assistance to employees throughout the Company. This position is responsible for troubleshooting and resolving hardware, software, network, connectivity, and user-access issues while providing excellent customer service.

The Information Technology Support Technician assists with the installation, configuration, maintenance, and deployment of technology equipment and systems and supports the Company's overall IT operations, security, and technology initiatives.

Essential Job Functions

• Provides technical support and problem resolution for information systems customers.
• Provides network setup and support for all locations.
• Provides insight and manages an equipment retirement/upgrade and support schedule.
• Configures, installs, and supports microcomputer hardware and software.
• Develops and communicates standards for use, operations, and security of the network, personal computers, and data.
• Maintains and manages necessary hardware and operating licenses.
• Collects and analyzes network and memory utilization.
• Researches, evaluates, and recommends new hardware and software technologies.
• Develops and writes specifications and procedures for the installation and use of a variety of information system technologies.
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Provide superior customer support to internal and external customers for all company systems and applications.
• Provide “best practices” for operating all business systems.
• Assist with evaluating future business systems to improve functionality and ease of use.
• Manage and support mobile devices and accounts.
• Provide a vast knowledge of MS Office products, among other business-related software.
• Manage and provide insight into communication resources, including social media.
• Maintain and manage necessary software licensing.
• Proven professional communication and customer service skills and the ability to comprehend simple instructions and communicate one-on-one and in small groups with customers and other employees.
• Demonstrated time management and basic math skills, including the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals, along with the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Other Job Functions

• Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply.
• Follows Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply.
• Responsible for maintaining the assigned vehicle according to company standards.
• Responsible for maintaining company equipment according to company standards.
• Comply with the uniform policy and uphold a professional appearance.
• Performs other duties as assigned.

Requirements

Education and Experience

• Requires a high school degree or the equivalent.
• Two (2) years or more of related work experience to