Information Technology Support Specialist I

VINCI Construction USA; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company Paid Long Term Disability Policy

Company Paid Vacation & Holiday Pay

401(k) Plan w/Employer Match

Annual Company Stock Purchase Opportunities

Health and Wellness Benefits, including Monthly Gym/Fitness Incentives

Job summary

A major construction firm located in Pittsburgh is seeking an IT Support Specialist I to join their Technology Team. This role involves providing desktop support for end-users both remotely and in-person, managing Tier (1-2) support tickets, and contributing to technology implementation projects. The ideal candidate should have over 3 years of technical experience and a Bachelor's degree or equivalent experience. Skills in customer service and effective communication are essential for this position.

Qualifications

• 3+ years of technical experience working with hardware/software.
• Experience working in Windows and virtualized environments.
• Ability to utilize an ITSM system for change and incident management.

Responsibilities

• Provide end-user desktop support both remotely and in-person.
• Create, review and triage support Tier (1-2) tickets.
• Install and configure new computers, monitors, and printers.
• Assist with system administration tasks and server upgrades.

Skills

Technical support

Customer service

Interpersonal skills

Problem-solving

Education

Bachelor's degree or equivalent experience

Tools

ITSM systems

Microsoft certifications

Job description

• Company Paid Long Term Disability Policy
• Company Paid Vacation & Holiday Pay
• Company Paid Parental Leave
• Company Paid Maternity Leave
• Company Paid Employee/Family Assistance Program (EAP)
• Voluntary Medical & Vision Insurance
• Voluntary Dental Insurance
• Voluntary Short Term Disability
• Voluntary Supplemental Term Life
• Voluntary Accident, Legal, Hospital, Critical Illness Policies
• 401(k) Plan w/Employer Match
• Annual Company Stock Purchase Opportunities
• Health and Wellness Benefits, including Monthly Gym/Fitness Incentives

General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Pittsburgh, PA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects.

Key Duties

• Create, review and triage support Tier (1-2) tickets on a timely basis
• Project work related to the implementation of new technology tools.
• Provide end-user desktop support via remote support tools or in person visits
• Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly.
• Install and configure new computers, monitors, and printers.
• Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
• Create clear, concise process and system diagrams and other supporting documentation
• Coordinate with vendors to execute software and firmware upgrades
• Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
• Assist with other projects and tasks as required
• Identify issues requiring escalated support and route to the appropriate team or leadership.
• Identify recurring or unique issues, develop solutions, and verify successful implementation.
• Document and/or update documentation for identified issues, solutions, and procedures.
• Train and/or mentor junior team members. Share knowledge and best practices.
• Actively participate in team meetings and feedback sessions.

Qualification Requirements

General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• 3 + years of technical experience working with hardware/software
• Bachelor’s degree or equivalent Experience
• Experience working in windows and virtualized environments
• Ability to utilize an ITSM system for change and incident management
• Microsoft training and related certifications are a plus
• Strong interpersonal, organizational and customer service skills
• Ability to work flexible/extended hours when requested or participate in an on-call schedule
• Able to work both independently and effectively with remote team members as necessary

Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job:

• Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day.
• Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
• Lifting and transporting of moderately heavy objects (40 lbs).
• Drive to locations to assist users or deploy systems as needed

Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job.

• Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required.
• Noise level in the office work environment is normal.

Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees.

• Assess work environment for possible hazards and makes sure training is adequate to the task.
• Has proper personal protective equipment and tools, uses them appropriately for the given task.
• Speaks up if seeing an unsafe act
• Identifies and turns in near miss reports
• Asks for help, when needed, to perform tasks safely.
• Considers if there is a safer way to perform work and communicates.

Northeast Paving is a division of Vinci Construction USA and is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast.

We support a Drug-Free Workplace.

EOE AA M/F/Vet/Disability are encouraged to apply.