Information Technology Support Specialist

Franklin Savings Bank; Farmington (ME); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, vision, and disability insurance

401(k) with employer contributions

Pension plan

Paid time off

Educational benefits

Job summary

Franklin Savings Bank is seeking a customer-focused Information Technology Support Specialist to join our dynamic technology team. You will provide front-line technical support for all employees while maintaining the reliability, security, and performance of the bank's technology infrastructure.

This position involves troubleshooting hardware, software, and network issues, coordinating with vendors, and ensuring optimal performance of critical systems. Join us to support our mission and grow with a collaborative team.

Qualifications

• Education: Associate's degree or equivalent experience in IT support or a related field.
• Demonstrated ability to provide outstanding customer service.
• Ability to communicate technical information clearly.

Responsibilities

• Serve as the first point of contact for technology support requests.
• Troubleshoot hardware, software, network, and system-related issues.
• Maintain accurate records of support requests and technical documentation.

Skills

Outstanding customer service

Troubleshooting and problem-solving

Knowledge of computer hardware and software

Ability to communicate technical information

Self-direction and prioritization

Education

Associate's degree or equivalent experience in IT support

Job description

Franklin Savings Bank is seeking a customer-focused Information Technology Support Specialist to join our dynamic and growing technology team. This position provides front-line technical support for employees across the organization while helping maintain the reliability, security, and performance of the bank's technology infrastructure.

Key Responsibilities

• Serve as the first point of contact for technology support requests, resolving issues and delivering excellent customer service.
• Troubleshoot hardware, software, network, and system-related issues across desktops, servers, and other technology platforms. This includes occasional travel to our branches within a 125-mile radius from Farmington, ME.
• Maintain accurate records of support requests, system changes, and technical documentation.
• Assist with maintaining and securing critical technology systems to support daily banking operations, particularly supporting Microsoft 365 and Azure environments.
• Coordinate with technology vendors for application support, equipment procurement, and specialized services.
• Monitor system performance and assist with optimizing technology resources to minimize downtime.
• Assist with inventory management of technology equipment, supplies, and software assets.
• Install, configure, and maintain computer hardware, software, peripherals, and network‑connected devices.
• Support technology projects, implementations, and ongoing improvements across all bank locations.
• Stay current with emerging technologies, industry trends, and best practices through ongoing training and professional development.
• Participate in an on‑call rotation and provide after‑hours support when needed.

Qualifications

• Education: Associate's degree or equivalent experience in IT support or a related field.
• Demonstrated ability to provide outstanding customer service, acting with an appropriate sense of urgency when addressing user needs.
• Ability to communicate technical information clearly to both technical and non‑technical users.
• Strong troubleshooting and problem‑solving skills.
• Knowledge of computer hardware, software, networking, and operating systems.
• Exceptional ability to self‑direct and self‑prioritize work tasks, ensuring efficient management of workload and deadlines without compromising quality.
• Capable of fostering positive relationships within the team and across departments, ensuring seamless collaboration and support.

Location

• This position is on‑site, located in Farmington, ME.

Our robust benefits package offer includes but is not limited to

• Health, vision, and disability insurance
• 401(k) with employer contributions
• Pension plan
• Paid time off
• Educational benefits

Why Join Our Team

At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees with an environment of caring, comradery, and fun!

In addition, we prioritize our commitment to our communities in which we live and work. We sponsor roughly 140 events each year and in 2025 we donated more than $705,000 to local non‑profits and community organizations!

Embrace the opportunity to grow with a team where your contributions are truly valued.

Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination.