Information Technology Specialist (Customer Support/Network Services)

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys; Macon (GA); On-site; USD 50,000 - 80,000; Full time

Job summary

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys in Georgia seeks an IT Specialist at GS-07/09/11 to support information technology services for the Middle District of Georgia.

The role involves troubleshooting software/hardware, coordinating teleconferences, installing upgraded software, and assisting with access control systems.

Qualifications

• One full year of specialized experience equivalent to GS-05 (as defined).
• Master's degree or 18 semester hours of graduate study in a related field demonstrating IT knowledge.
• Bachelor’s degree with high academic achievement criteria (top third, GPA thresholds) or 24 semester hours in fields listed.

Responsibilities

• Provide IT customer service and support at the user interface level.
• Coordinate teleconference and distance learning activities.
• Install, configure, troubleshoot, and maintain software/hardware and access control systems.
• Collaborate to configure using knowledge of network standards and protocols.

Skills

IT customer service

Troubleshooting

Software installation

Network configuration

Education

Master's degree or graduate study in a related field

Bachelor’s degree with top third or GPA criteria

Tools

Access control systems

Job description

For more information on the Department of Justice and the United States Attorneys' Office for the Middle District of Georgia, visit http://www.justice.gov/usao-mdga As needed, additional positions may be filled using this announcement. This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 26-GAM-13023867-MS.

At The GS-07:

To be eligible at the GS-7 level, you must meet at least ONE of the following conditions, as defined below:

• Specialized Experience: One (1) full year of experience equivalent to the GS-05 grade level. Specialized experience is defined as experience providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems; Coordinate teleconference and distance learning activities; Installing new upgraded software; Collaborate to configure using knowledge of network standards and protocols and maintaining access control systems.
• Education: Successful completion of one (1) full year of graduate education (18 semester hours or the number of units your school uses to describe one graduate year of academic study) leading to a master's degree in a related field (e.g. computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management) which demonstrates the knowledge, skills, and abilities necessary to do Information Technology Specialist work.
• Superior Academic Achievement: Possess a Bachelor's Degree or expect to complete the requirements for a Bachelor's degree within the next 9 months AND possess at least one of the following criteria: class standing in the upper third of the graduating class; an overall GPA of 3.0 OR at least a 3.0 based on courses completed during the final two years of my curriculum; a GPA of at least 3.5 based on the average of required courses completed in my major field OR based on the average of required courses completed during the final two years of my curriculum; OR election to membership in a national scholastic honor society. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
• Combination of specialized experience and education (when combined equal 100% of the requirements): A combination of specialized experience and education which when combined equal 100% of the requirements.

At The GS-09:

To be eligible at the GS-9 level, you must meet at least ONE of the following conditions, as defined below:

• Specialized Experience: One (1) full year of experience equivalent to the GS-07 grade level. Specialized experience is defined as experience providing technical and advisory assistance to support information technology needs of an agency or public sector; assisting in the planning and delivery of customer support service at the point of computer user/specialist interface; and installing, configuring, troubleshooting, and maintaining networked systems.
• Education: One of the following types of education in a related field (e.g., Information Science, Engineering, Computer Science): a Master's or equivalent graduate degree (such as an LL.B.); OR 2 full years of progressively higher graduate education leading to such a degree. This education must have been in one of the following fields OR must have provided a minimum of 24 semester hours in one or more of the following fields and must have required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management.
• Combination of specialized experience and education (when combined equal 100% of the requirements): A combination of specialized experience and education which when combined equal 100% of the requirements.

At The GS-11:

Specialized Experience: One (1) full year of experience equivalent to the GS-09 grade level. Specialized experience is defined as experience providing technical and advisory assistance to support the information management needs of an agency or public sector. Specialized experience may involve evaluating and resolving hardware and software problems; providing information technology concepts, methods, standards and practices.

Education: One of the following types of education in a related field (e.g., Information Science, Engineering, Computer Science): a Ph.D. or equivalent doctoral degree; OR 3 full years of progressively higher graduate education leading to such a degree. This education must have been in one of the following fields OR must have provided a minimum of 24 semester hours in one or more of the following fields and must have required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management.

Combination of specialized experience and education (when combined equal 100% of the requirements): A combination of specialized experience and education which when combined equal 100% of the requirements.

Interagency Career Transition Assistance Plan (ICTAP)-

The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Career Transition Assistance Plan (CTAP)-

The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.