Information Technology Specialist

Southern Arkansas University; United States; On-site; USD 74,678 - 116,362; Full time

Job summary

Southern Arkansas University invites applications for an IT position focused on supporting information technology systems and services. The role involves diagnosing and resolving customer-reported incidents, optimizing network performance, and ensuring information security compliance.

Applicants must be U.S. Citizens, capable of handling various IT challenges, and possess relevant specialized experience. The salary ranges from $74,678 to $116,362, commensurate with experience and qualifications.

Qualifications

• Individuals must have IT-related experience demonstrating competencies in attention to detail, customer service, oral communication, and problem-solving.
• GS-11 applicants must possess specialized experience in analyzing, configuring, and maintaining IT systems.

Responsibilities

• Diagnosing and resolving IT problems based on customer incidents.
• Researching trends and providing feedback to support customer needs.
• Installing, configuring, and maintaining customer hardware and software.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Overview

Joining Customs & Border Protection will allow you to use your expertise in Information Technology (IT) principles, concepts and methods to support Information Technology systems and services. This position starts at a salary of $74,678.00 (GS-11, Step 1) to $116,362.00 (GS-12, Step 10) with promotion potential to $116,362 (GS-12 Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Responsibilities

• Diagnosing and resolving problems in response to customer reported incidents.
• Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements.
• Interacting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions and providing customer training as required.
• Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance.
• Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices.

Conditions of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
• DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
• Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above.

Qualifications

Basic Requirement: Individuals must have IT-related experience demonstrating each of the four competencies listed below.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

You qualify for this position if you meet the basic requirement listed above and possess one year of specialized experience as described below.

Experience (GS-11)

Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Analyzing, planning, integrating and configuring network systems hardware
• Diagnosing and resolving network problems, hardware/software interface and interoperability problems
• Testing, installing, configuring and maintaining networks including hardware, middleware and software to ensure conformance to national standards consulting
• Evaluating new hardware and software technologies for potential inclusion into the enterprise

Education Substitution

GS-11: Education Substitution requirements for this grade level are located in the education section of this announcement.

Experience (GS-12)

• Adjusting, modifying and improving Information Technology systems.
• Diagnosing and resolving problems in response to customer reported incidents involving different platforms, operating systems, applications and desktop configurations.
• Installing, configuring, integrating, troubleshooting, optimizing and monitoring network performance.
• Providing guidance and solutions in planning and implementing migration activities to ensure successful deployment of technologies.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 06/25/2026.