Information Technology Specialist

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys; Pittsburgh (Allegheny County); On-site; USD 60,000 - 76,000; Full time

Job summary

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys seeks a qualified IT professional at the GS-09 level. The position emphasizes enterprise software and IT service management, with competencies in attention to detail, customer service, and teamwork.

The role requires specialized IT experience and adherence to cybersecurity standards, within a Federal agency context. Applicants should meet time-in-grade and ICTAP/CTAP considerations as described in the announcement.

Qualifications

• Must meet minimum proficiency level for GS-09 competencies.
• Must have specialized experience as described for GS-09.
• Three of four specified specialized experiences are required.

Skills

Attention to Detail

Customer Service

Interpersonal Skills

Reasoning

Teamwork

Tools

ITSM Tools

Job description

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to All U.S. Citizens and Nationals under 26-13016645-DE.

MINIMUM QUALIFICATIONS:

Under the updated Competency-Based Qualification Standard for the IT Management Series (2210), applicants must:

1. Meet or exceed all required competencies at the minimum proficiency level for the GS-09 as described below; AND
2. Have the required specialized experience for the GS-09 grade, as described below.

You may be considered ineligible and removed from further consideration for the position, if you fail to meet any of the criteria above.

SPECIALIZED EXPERIENCE:

You must have the knowledge, skills, and abilities/competencies which demonstrate the likelihood to perform successfully the duties of the position and are related to the work of the position to be filled. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT.

To qualify at the GS-09 level, you must possess (3) of the (4) required specialized experience:

1. Installs, configures, and maintains enterprise software, operating systems, and network-connected IT hardware in accordance with agency configuration and cybersecurity standards;
2. Supports multimedia and collaboration technologies by configuring and troubleshooting AV systems, video conferencing platforms, digital displays, and meeting room IT equipment;
3. Applies IT quality assurance and security practices by validating system updates, checking patch and access control compliance, performing basic vulnerability checks, and documenting required remediation; and/or
4. Diagnoses and resolves user reported software, hardware, and network issues through structured troubleshooting and root cause analysis, using IT Service Management (ITSM) tools to track, escalation, and restore services.

COMPETENCIES- The following competencies are required:

For the GS-09:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.

Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

If your resume does not support your questionnaire answers, we will not allow credit for your response(s). For more information on the qualifications for this position, click here.

TIME-IN-GRADE REQUIREMENTS:

Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.

One year at the GS-07 is required to meet the time-in-grade requirements for the GS-09 level.

• You must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. No award SF-50 will be accepted; recommended SF-50s include promotions and step increases (within grade increases).

Interagency Career Transition Assistance Plan (ICTAP)-

The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Career Transition Assistance Plan (CTAP)-

The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Veterans Employment Opportunity Act (VEOA)

-VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible for a VEOA appointment, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you are applying for a Merit Promotion announcement and wish to be considered under VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed this announcement.