Information Technology Specialist

Chinook Winds Casino Resort; Lincoln City, Northern (OR, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Chinook Winds Casino Resort seeks an IT support specialist to assist all departments with information processing needs and provide technical support as requested. You will work with the Network Security Administrator and I.T.

Director to keep networks and systems fully operational and performing as required. Two-year college degree or technical certification (MCITP, Network+, A+), 2–4 years in a networked environment, and knowledge of Windows networks and Microsoft products are preferred.

Qualifications

• Analytical mindset and problem-solving ability to diagnose complex technical issues.
• Detail-oriented with strong initiative and sound judgment.
• Experience designing and analyzing systems to predict outcomes.

Responsibilities

• Configure, deploy, and maintain Windows-based computers in a networked environment.
• Perform computer and network troubleshooting to isolate and diagnose problems.
• Assist in implementing complex systems in a virtualized environment and maintain performance.
• Respond to user questions and provide technical support for resources access.
• Maintain a safe, clean, and organized computer Data Center environment.

Skills

Analytical Skills

Problem Solving

Detail Oriented

Initiative

Judgment

Research Skills

Systems Analysis

Technical Aptitude

Time Management

Working Under Pressure

Education

Two-year college degree or technical certification (MCITP, Network+, A+)

Tools

Windows networks

Microsoft products

Virtualization concepts

Job description

Description

Position Summary

Assists all departments with information processing needs utilizing technology and provides technical support to all departments as requested/assigned. Assists Network Security Administrator and I.T. Director in assuring that all computer networks, systems, and technical activities are fully operational and performing in accordance with company requirements.

Essential Functions

• Configure, deploy, and maintain Windows based computers in a networked environment.
• Perform computer and network troubleshooting to isolate and diagnose computer and network problems.
• Assist Network Administrator and I.T. Director in implementing complex systems in a virtualized environment.
• Upgrade hardware and software components as required.
• Monitor and maintain computer systems resources and performance.
• Provide users with computer, network, and application technical support.
• Respond to the needs and questions of users concerning their access of resources.
• Maintain computerized equipment in optimal operating condition.
• Perform routine technical maintenance for all systems.
• Maintain a safe, clean, and organized computer Data Center environment.
• Serve “on-call” for technical support 24x7 one week each month.
• Other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

Analytical Skills- Ability to use thinking and reasoning to solve a problem.

Business Acumen- Ability to grasp and understand business concepts and issues.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

Judgment - The ability to formulate a sound decision using the available information.

Problem Solving- Ability to find a solution for or to deal proactively with work-related problems.

Research Skills- Ability to design and conduct a systematic, objective, and critical investigation.

Systems Analysis- Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Technical Aptitude- Ability to comprehend complex technical topics and specialized information.

Time Management- Ability to utilize the available time to organize and complete work within given deadlines.

Working Under Pressure- Ability to complete assigned tasks in stressful situations.

Education

Two-year college degree with emphasis in computer studies or an accredited technical certification such as MCITP, Network+, A+, etc.

Experience

Two to four years computer experience in a networked environment with demonstrated competency in computer operations, support, and maintenance.

Experience in Casino Resort industry preferred.

Computer Skills

Thorough support level knowledge of Windows based networks.

Thorough knowledge of hardware/software applications and Microsoft products.

Certificates & Licenses

MCITP, Network+, A+, etc. preferred.

Ability to obtain a Siletz Tribal Gaming License.

Other Requirements

Ability to provide on-call technical support for systems that run 24 hours a day, 7 days a week.

Ability to learn departmental operations for a thorough understanding of data processing requirements.

Physical Demands

• Stand Constantly
• Walk Frequently
• Sit Frequently
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Occasionally
• Crawl Occasionally
• Squat or Kneel Frequently

Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Frequently
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Work Environment

Work will take place in a busy gaming environment with multiple distractions, with frequent work in areas deemed “sensitive”. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.