Information Technology Software Analyst

City of Myrtle Beach; Myrtle Beach (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401K & 457 Plans

State Retirement

Wellness clinic

Flexible Spending Account

Employee Assistance

Job summary

City of Myrtle Beach is seeking an Information Technology Software Analyst to support the software, applications, development, and Microsoft 365 environment (SharePoint, Teams, Power Platform, OneDrive).

The role focuses on monitoring systems, deploying updates, training users, and collaborating with cross-functional teams to improve enterprise capabilities and security.

Qualifications

• Bachelor’s degree in computer science, software engineering, or related field, or equivalent experience.
• Experience in technical support, software development, or related areas.
• Knowledge of Microsoft 365, SharePoint, Power Platform, and intranet portals.
• Experience with ERP systems and ticketing systems.

Responsibilities

• Provide tech support for enterprise software like Microsoft 365 and SharePoint.
• Manage storage quotas for Exchange Online, OneDrive, and SharePoint.
• Evaluate and optimize enterprise software solutions for efficiency.
• Develop test plans and document results.

Skills

Customer service principles

Logic and problem solving

Project coordination

Communication

Independent judgment

Education

Bachelor’s degree in computer science or related field

Associate’s degree + 2 years experience

High School Diploma + 4 years experience

Tools

Microsoft 365

SharePoint

Power Platform

OneDrive

ERP systems

Ticketing systems

Job description

City of Myrtle Beach, South Carolina

JOB DESCRIPTION

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Information Technology Software Analyst

JOB SUMMARY

The purpose of this classification is to perform technical work to support the City’s software, applications, development, and Microsoft 365 environment (including SharePoint, Teams, Power Platform, and OneDrive) and continuously monitor systems to identify and resolve potential issues.

ESSENTIAL JOB FUNCTIONS

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Provide technical support and management of enterprise software solutions (e.g.,Microsoft 365, SharePoint and intranet portals, ERP systems, ticketing systems).

Track and manage storage limits for Exchange Online mailboxes, OneDrive, and SharePoint sites. Manage on-premise file storage quotas.

Evaluate existing enterprise software solutions (e.g., Microsoft 365, SharePoint sites, Teams channels, PowerApps, Power Automate, ERP systems, applications, workflows) to identify areas for optimization or expansion.

Propose enhancements, new features, or integrations across core enterprise software to improve efficiency, functionality, and user satisfaction.

Collaborate with cross-functional teams (developers, testers, end-users) to ensure alignment with best practices, technical constraints, and organizational standards.

Develop test plans and test cases for new or modified functionalities across various enterprise platforms and applications.

Document test results, track defects, and work with development or administration teams to resolve issues.

Create and configure database instances, ensuring that they meet system requirements and organizational standards.

Assist with software deployments, updates, and patches in collaboration with the IT operations team.

Provide end-user training, create user guides, and offer ongoing support for city software.

Support the cybersecurity team in setting up new accounts and system access, as well as monitoring and routinely auditing account roles and access.

Deploy and manage backup solutions for Microsoft 365 data, including SharePoint, OneDrive, and Exchange, as well as disaster recovery strategies.

ADDITIONAL FUNCTIONS

• Work on-call as scheduled; troubleshoots problems off shift.
• Perform other related duties as assigned, requested and required.

Education and Experience:

Bachelor’s degree in computer science, software engineering, or a related field, or an Associate’s degree and two years of experience in technical support, software, application development, web development, or software design, or a High School Diploma or equivalent with four years of experience in technical support, software, application development, or software design.

Licenses or Certifications:

None.

Special Requirements:

None.

Knowledge, Skills and Abilities:

• Knowledge of computer science or computer programming.
• Knowledge of customer service principles.
• Knowledge of electronics.
• Skill in using tact.
• Skill in applying rigorous logic and methods to solve difficult problems.
• Skill in influencing others,
• Skill in coordinating activities of a project, program, or designated area of responsibility.
• Skill in persuading.
• Skill in performing addition, subtraction, multiplication and division; calculating decimals, percentages, and fractions; computing discounts, interest, and ratios; and calculating surface areas, volumes, weights, and measures.
• Ability to establish and maintain effective work relationships.
• Ability to build rapport.
• Ability to listen.
• Ability to see hidden problems and look beyond the obvious before stopping at the first of answers.
• Ability to evaluate, audit, deduce, and/or assess data using established criteria.
• Ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and specifications.
• Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
• Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
• Ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria.

PHYSICAL DEMANDS

The work is medium work. The employee is frequently required to apply 30 pounds of force to move objects. The employee is occasionally required to exert up to 50 pounds of force to move objects. Additionally requires: balancing, climbing, crawling, crouching, feeling, grasping, handling, hearing voices and distinguishing among sounds, kneeling, lifting, manual dexterity, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, expressing ideas by the spoken word and shouting to be heard above ambient noise, visual acuity in data/color/observations/operating equipment/inspect defects or measurements, and walking.

WORK ENVIRONMENT

Work is performed both indoors and, in the field, where essential functions may require exposure to adverse environmental conditions, such as machinery or electric currents. Work is performed dealing with crisis situations that require making decisions involving people, resources, and property.

City of Myrtle Beach Benefits

• No Cost Health, Dental & Vision Insurance for Fulltime Employees
• 401K & 457 Plans Available
• State Retirement
• Employee Wellness Clinic
• Flex Spending Account
• Employee Assistance
• And much more

The City of Myrtle Beach has the right to revise this job description at any time. This

description does not represent in any way a contract of employment.

Equal Opportunity Employer

The City of Myrtle Beach commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination on the basis of any protected characteristic, including race, color, religion, national origin, citizenship, sex, political affiliation, veteran’s status, age, genetic information, sexual orientation, gender identity, to include transgender status, disability or status in any other group protected by federal/state/local law.