Information Technology Services (ITS) Student Employment Pool

Fayetteville State University; Fayetteville (NC); On-site; USD 14,774 - 21,042; Part time

Job summary

A leading educational institution is seeking part-time BroncoTechs to provide technical support on campus. Full-time undergraduates or graduate students may apply. Responsibilities include troubleshooting technical issues, assisting faculty and staff, and maintaining computer lab equipment. Comprehensive training is provided, making this an excellent opportunity for students seeking hands-on experience in IT.

Responsibilities

• Provide front-line support to students, faculty, and staff across campus.
• Assist clients with connecting to campus systems and troubleshooting issues.
• Maintain campus printers and support users in student computer labs.

Skills

Knowledge of Windows/macOS operating systems

Knowledge of Office 365 software

Education

Fayetteville State University Undergraduate Student enrolled full-time

Fayetteville State University Graduate Student enrolled in at least 9 credit hours

Job description

Position Information

Position Title: Information Technology Services (ITS) Student Employment Pool

Working Title: BroncoTech

Position Number: UG2015

Full-time or Part-time: Part Time

Time Limited Position: Yes

Number of Vacancies: Multiple Vacancies

Department: ITS

Posting Number: 0402545

SHRA/EHRA: SHRA

Job Category: Temporary

Hiring Range: $13.00 per hour

Overall Position Competency: TMP

Primary Purpose of the Organization

The mission of Information Technology Services is to empower Fayetteville State University's academic and administrative excellence through the strategic exploration, implementation, and support of technology aligning all efforts with the University's strategic goals and commitment to student success.

Primary Purpose of the Position

Join the BroncoTechs Team at Fayetteville State University!

Are you a full‑time FSU student who enjoys solving technical problems and helping others? If so, join the BroncoTechs and gain practical, hands‑on experience that will distinguish your resume and prepare you for a successful career after graduation.

BroncoTechs are vital members of the Technology Support Center within the Department of Information Technology Services. In this role, you'll provide daily front‑line support to students, faculty, and staff across campus.

No previous IT experience is required – we provide comprehensive on‑the‑job training. All majors are welcome and encouraged to apply!

What to Expect as a BroncoTech:

• Service Desk Technician Support walk‑in clients by helping them connect to campus systems, install software, and troubleshoot common technical issues.
• Endpoint Technician Provide on‑site support to faculty and staff, assisting with computer setups, software installations, and hardware troubleshooting.
• Lab Technician Maintain campus printers, support users in the student computer labs, and deliver friendly, dependable customer service.

Take the first step toward a tech‑savvy, career‑ready future. Apply today and become a BroncoTech!

Minimum Education and Experience Requirements

• Fayetteville State University Undergraduate Student enrolled full‑time or
• Fayetteville State University Graduate Student enrolled in at least 9 credit hours

Allowable Working Hours

• Maximum Work Hours – Student workers are limited to 29 hours of work per week. If the student is on an F‑1 or J‑1 VISA – the student is limited to work a maximum of 20 hours per week while school is in session.
• Students may work Federal Work Study (FWS) position and student employment simultaneously – student's total work hours for all jobs cannot exceed 29 hours of work per week during the school term.

Preferred Qualifications

• Knowledge of Windows/macOS operating systems.
• Knowledge of Office 365 software.

EEO Statement

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.