Information Technology Service Delivery Manager

Sira Consulting, an Inc 5000 company; Des Moines (IA); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is on the lookout for a seasoned Delivery Manager to lead client engagements in the Insurance and IT Services domain. This pivotal role involves managing client relationships, ensuring successful delivery of IT services, and driving continuous improvement in delivery practices. The ideal candidate will bring over 15 years of experience in IT service delivery, particularly within the insurance sector, and possess exceptional leadership and communication skills. Join a forward-thinking company where your expertise will directly impact client satisfaction and project success.

Qualifications

• 15+ years of experience in IT service delivery, especially in the insurance domain.
• Proven track record managing complex client engagements.

Responsibilities

• Manage client relationships and oversee end-to-end service delivery.
• Drive project governance, risk management, and ensure high customer satisfaction.

Skills

IT service delivery

Client relationship management

Project management

Leadership

Communication

Stakeholder management

Job description

Information Technology Service Delivery Manager

Job Title: Delivery Manager (Insurance & IT Services domain)

Location: Des Moines, IA (Onsite)

Job Type: Full-Time

Job Overview:

We are seeking an experienced Delivery Manager to lead and manage client engagements in the Insurance and IT Services domain. The ideal candidate will oversee end-to-end delivery, ensure client satisfaction, and drive successful outcomes for strategic initiatives.

Key Responsibilities:

• Manage client relationships and act as the primary point of contact for service delivery.
• Lead the planning, execution, and delivery of IT services and solutions within scope, time, and budget.
• Collaborate with internal teams to ensure delivery aligns with client goals and expectations.
• Drive project governance, risk management, reporting, and resolution of issues.
• Promote continuous improvement in delivery practices and customer engagement.
• Ensure high customer satisfaction through proactive communication and value-driven results.

Required Qualifications:

• 15+ years of experience in IT service delivery, with strong exposure to the insurance domain.
• Must have prior experience working with a service-based IT company.
• Proven track record of managing complex client engagements and cross-functional delivery teams.
• Deep understanding of project management frameworks and IT service operations.
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to work onsite in Des Moines, IA.

Seniority Level: Associate

Employment Type: Contract

Job Function: Information Technology

Industries: IT Services and IT Consulting