Information Technology Project Management

Splendid Technology Services; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Splendid Technology Services is seeking a Project Management Coordinator to join our delivery team in Plano, TX. You will oversee project scope, timeline, milestones, and budgets, coordinating across Engineering, Low Voltage, Operations, Sales, and third-party contractors.

You’ll build project plans, run status meetings, manage communications, and ensure customer satisfaction by delivering high-quality service outcomes on time and within scope.

Qualifications

• Bachelor’s degree in a relevant field or equivalent work experience.
• PMI Project Management Certification is a plus but not required.

Responsibilities

• Coordinate all operational aspects of service delivery including statements of work, purchase orders, Master Service Agreements, time tracking database and project management tools.
• Build project plans, kickoff projects, run status meetings, and maintain communications to keep all stakeholders informed.
• Track and manage project activities including third-party contractors and escalations.
• Ensure projects meet scope, timeline, milestones and budget expectations.
• Collaborate with Engineering, Low Voltage, Operations, Sales and vendors to deliver projects.
• Develop understanding of ConnectWise and related project management processes.

Skills

Communication

Project coordination

Multitasking

Microsoft Office

ConnectWise

Vendor coordination

Education

Bachelor's degree in relevant field

Tools

ConnectWise Manage

Microsoft Office

Job description

Splendid Technology Services is an IT company that is passionate about what we do. As a company, we seek to identify and develop offerings that enable our clients’ businesses today and into tomorrow. STS is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud. We deploy effective, efficient solutions that we stand behind as the best possible route for our clients’ success.

Splendid Technology Services is currently seeking a Project Management team member to work alongside our Principles to oversee a diverse set of projects. The project management coordinator tracks each applicable stage throughout its lifecycle and makes sure that critical information is shared among the various team members. The PMC will provide direct support to members of the Engineering team, Low Voltage teams and any third-party contractors. This position will work collaboratively with internal Operations and Sales teams, external vendors, and customers. To be successful in this role, you should have excellent communication skills and the ability to meet deadlines. You will have an opportunity to join a well-established and respected team.

The Project Management position plays a key role on the services delivery team. S/He is accountable for the end to end quality of projects delivered by the service teams. The Project Management coordinator is responsible for ensuring projects meet scope, timeline, milestones, and budget expectations through planning, executing, controlling, and closing projects from Splendid’s portfolio of services. S/He leads a delivery team that may consist of technology architects, engineers, specialists, and/or third-party vendor teams. The Project Management function is a critical component of our service delivery teams in driving a positive Customer experience – resulting in high customer satisfaction.

Role & Responsibilities

• Ensure projects are implemented with full adherence with Splendid Technology Services Project Management Methodology.
• Coordinates all operational aspects in relation to service delivery to include statements of work, purchase orders, Master Service Agreements, time tracking database and project management tool(s)
• Work and coordinate with other team members to define requirements, success criteria, milestones etc.
• Build project plans, kickoff projects, run status meetings, and maintain communications to keep all stakeholders informed throughout the project.
• Track and manage project activities including any 3rd party contractors.
• Actively manages project escalations to resolution.
• Attainment of project profitability, utilization, chargeability, efficiency metrics and any other relevant KPIs for all projects.
• Solicit feedback from customers, delivery resources, and any other stakeholders to provide input for lessons learned.
• Track and receive all parts, material and equipment related to the projects.
• Help to manage various boards with customer tickets and assign, as necessary.
• Develop complete understanding of our project management tool ConnectWise.

What the right professional will enjoy:

• Working with people who go beyond ordinary. We take pride in a job well done, and we work to take high performance to the next level. All while building a strong community and having fun.
• Working with a dedicated group of professionals from all walks of life who share the same purpose: to deliver the highest level of service to our customers.
• Training to help you succeed, competitive wages and benefits, and a place to grow your career goals.

Education/Certification

• Bachelor’s degree in relevant field or related work experience is required
• Seeking a PMI Project Management Professional Certification, a plus but not necessary

Work Experience

• 1 - 4+ years of relevant experience
• Experience in managing customer facing/external projects
• Coordinate all incoming Service Work and Warranty Requests by creating tickets and forwarding to the correct area.
• Excellent written and verbal communication skills
• Ability to multi-task, set priorities, juggle multiple projects, and handle interruptions
• Experience using ConnectWise Manage, or a similar project management software tool is highly desired but not a requirement
• Technical skills and ease working in Microsoft Products
• Experience with project management of technical solution implementation/deployments and managed services is highly desired
• Work to create and submit Change Orders for customers and contractors, when applicable.
• Scheduling, coordination, and Organizational skills
• Work within the Information Technology industry desired
• Demonstrates ability to coordinate, communicate and manage tasks to a tight schedule
• Demonstrates high EQ and Business Acumen to understand and align Customer desired value from the service with the project delivery to ensure high Customer satisfaction
• Demonstrates ability to gather requirements and formulate a delivery plan
• Ability to inspire project team members, yet maintain achievement of deliverables within the target timelines
• Ability to establish priorities, to plan, and be able to deliver to timelines
• Highly motivated with a positive attitude and problem-solving approach
• Ability to facilitate and direct meetings towards a positive outcome
• Independent thinker and self-starter
• Strong customer/client service skills
• Successful candidates will partake in a position with full benefits and with no cap on earnings, a plan that is competitive with the highest compensation plans in the industry.

Compensation

• Competitive annual salary (commiserate with experience)

Splendid Technology Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Splendid Technology Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Splendid Technology Services expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Splendid Technology Services' employees to perform their job duties may result in discipline up to and including discharge.

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes Splendid Technology Services successful.Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and we believe that having the right people, and empowering them to succeed, is the absolute key to our success.We want every employee to have a great experience while constantly learning and growing in their profession.