Information Technology Manager

SelectTech Services Corp; Springfield (OH); On-site; USD 60,000 - 100,000; Full time

Job summary

SelectTech Services Corp. is seeking an IT Support Specialist to lead and optimize the internal technology stack, aligning systems with security‑first practices and CMMC requirements.

You will partner with a managed service provider to secure GCC High environments and support AI initiatives while maintaining reliable access across the organization. The role emphasizes implementing scalable, secure IT operations, provisioning devices, managing lifecycle, and ensuring compliant, resilient

Qualifications

• Bachelor’s degree or equivalent IT experience.
• 3–7+ years of progressive IT experience.
• Certifications such as CompTIA A+, Security+, Azure AB-900, and M365 Fundamentals are desirable.
• Experience supporting CMMC, NIST 800-171, DFARS or similar defense frameworks is a plus.
• Hands-on experience with Microsoft 365 GCC High environments is a plus.
• Experience with LAN/WAN, VPNs, firewalls, Wi‑Fi, and network security fundamentals.
• Strong Office 365 administration and endpoint management; MFA/2FA implementation.

Responsibilities

• Serve as the internal point of contact for IT issues, coordinating with MSP.
• Drive IT initiatives to optimize workflows and accelerate deployments.
• Maintain IT policies, disaster recovery procedures, and user training materials.
• Deliver and operationalize AI/LLM use cases (enterprise search, summarization, agent workflows, document Q&A).
• Design and implement Retrieval‑Augmented Generation (RAG) architectures leveraging vector databases.
• Lead IT project planning, resource allocation, and vendor coordination.
• Oversee onboarding/offboarding and account provisioning in Microsoft 365 GCC High and networks.
• Maintain access controls and conduct periodic security audits.
• Provision, configure, and deploy laptops, workstations, and hardware.
• Maintain hardware/software inventory and lifecycle management.
• Develop, document, and optimize troubleshooting procedures.
• Oversee LAN/WAN, Wi‑Fi, VPNs, and remote access infrastructure.
• Support security practices to ensure DoD/industry compliance; assist with CMMC controls.

Skills

Microsoft 365 Admin

Windows Admin

VPN security

MFA/2FA

AI platforms

Project coordination

Azure

LangChain

Semantic Kernel

Education

Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent professional experience.

Tools

Azure

LangChain

Semantic Kernel

Job description

We are seeking a forward-thinking Information Technology (IT) Support Specialist to lead and optimize our internal technology environment in close partnership with our managed service provider. This role is responsible for ensuring that all systems, infrastructure, and support functions align with our core values of Deploy Faster, Operate with Confidence, and Design with Purpose.

This role requires a forward-thinking IT professional who can streamline technology delivery, maintain a secure and reliable computing ecosystem, and implement thoughtful, scalable solutions that support the organization's evolving business and compliance requirements. The ideal candidate combines strategic vision with hands‑on technical expertise, ensuring the secure administration of Microsoft GCC High environments, supporting Cybersecurity Maturity Model Certification (CMMC) compliance initiatives, and enabling the responsible adoption and governance of AI technologies. This individual will champion security-first IT operations, protect Controlled Unclassified Information (CUI), maintain compliance with applicable federal and industry standards, and empower teams through efficient, resilient, and purpose-built technology solutions.

What You’ll Do

• Serve as the primary internal point of contact for all IT matters, coordinating day‑to‑day needs, escalations, and project work with SelectTech’s managed service provider.
• Drive IT initiatives by optimizing workflows, accelerating technology implementations, and improving system responsiveness across the organization.
• Support and maintain clear IT policies, configuration standards, disaster recovery procedures, and user‑facing training materials.
• Identify software and applications to solve business specific problems.
• Deliver and operationalize generative AI / LLM use cases (e.g., enterprise search, summarization, agent workflows, document Q&A) to support business objectives.
• Design and implement Retrieval‑Augmented Generation (RAG) architectures leveraging vector databases to support scalable AI solutions.
• Lead IT project planning, resource allocation, and vendor coordination to ensure timely and efficient delivery.
• Oversee onboarding and offboarding processes, ensuring timely and compliance account provisioning in Microsoft 365 GCC High, company networks, and associated systems.
• Maintain system access controls and conduct periodic audits to ensure users and systems Operate with Confidence through proper security alignment.
• Assist with the provisioning, configuration, and deployment of laptops, workstations, and associated hardware to ensure employees receive purpose‑built tools aligned with their role.
• Maintain accurate hardware/software inventory to reduce downtime, optimize lifecycle management, and support Design with Purpose technology planning.
• Develop, document, and optimize troubleshooting procedures that contribute to predictable and reliable IT service delivery.
• Assist with overseeing the company’s LAN/WAN infrastructure, WiFi systems, VPNs, and remote access tools, ensuring consistent performance and secure connectivity across all locations.
• Assist with the implementation of infrastructure improvements, focusing on reliability, scalability, and long‑term stability.
• Support cabling projects, network documentation, and vendor coordination.
• Assist with efforts to maintain a secure computing environment through robust cybersecurity practices, ensuring the organization can Operate with Confidence in all digital operations.
• Assist with CMMC control implementation, system monitoring, vulnerability mitigation, and audit‑readiness.
• Assist with documentation supporting streamlined operations and efficient troubleshooting.
• Oversee the reliable setup, configuration, and troubleshooting of office peripherals—including printers, scanners, and conference room AV systems—ensuring employees can collaborate and communicate seamlessly.

What You Bring

• Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent professional experience.
• 3–7+ years of progressive IT experience, including hands‑on technical troubleshooting.
• Certifications: CompTIA A+, Security+, Azure AB-900, and Microsoft 365 Fundamentals MC-900 are desirable
• Experience supporting CMMC, NIST 800-171, DFARS, or similar defense‑industry cybersecurity frameworks is a plus
• Hands‑on experience supporting Microsoft 365 GCC High environments is a plus.
• Hands‑on experience with at least one major AI platform and orchestration frameworks (Semantic Kernel, LangChain).
• Experience with LAN/WAN systems, VPNs, firewalls, Wi‑Fi architecture, and network security fundamentals is a plus
• Strong proficiency in Office 365 administration, MFA/2MFA solutions, Windows environments, and endpoint management.
• Excellent communication, organizational, and project management skills.
• Strong verbal communication skills with a customer‑service mindset and the ability to clearly explain complex technical concepts to non‑technical users.
• Strong written communication skills with the ability to work collaboratively in a team environment.
• Familiarity with network security principles and best practices.
• Excellent troubleshooting and problem‑solving skills.
• Must be able to obtain and maintain at least a DoD Secret security clearance.

Why Join SelectTech?

At SelectTech, you’ll work alongside a team that values innovation, precision, and purpose. Your expertise will directly contribute to solutions that deploy faster, operate with confidence, and are designed with purpose—helping us drive mission success.