Information Technology Manager

SelectTech Services Corp; Springfield (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

SelectTech Services Corp. seeks an IT Support Specialist to lead and optimize the internal technology environment, partnering with our MSP to deploy secure, scalable solutions.

The role emphasizes GCC High administration, CMMC compliance, and responsible AI governance to protect CUI and enable secure operations. You will implement security‑first IT practices, maintain robust disaster recovery, and drive initiatives across laptops, networks, and end‑user devices while collaborating with teams to

Qualifications

• Bachelor's degree in IT or CS or equivalent professional experience
• 3–7+ years of progressive IT experience with hands‑on troubleshooting
• Certifications such as CompTIA A+, Security+, Azure AB-900 and MC-900 are desirable
• Experience supporting CMMC/NIST 800‑171/DFARS or similar frameworks is a plus
• Hands‑on experience with Microsoft 365 GCC High environments is a plus
• Experience with at least one major AI platform and orchestration frameworks (Semantic Kernel, LangChain) is preferred
• Strong knowledge of LAN/WAN, VPNs, firewalls, and Wi‑Fi security fundamentals is a plus
• Proficiency in Office 365 administration, MFA/2MFA, Windows, and endpoint management
• Excellent communication, organizational, and project management skills
• Ability to obtain and maintain DoD Secret clearance is required

Responsibilities

• Serve as the primary internal IT contact, coordinating day‑to‑day needs with the MSP
• Drive IT initiatives to optimize workflows and accelerate technology deployments
• Support and maintain IT policies, disaster recovery procedures, and user training
• Identify software and applications to solve business problems
• Deliver and operationalize AI use cases (enterprise search, summarization, agent workflows)
• Design and implement Retrieval‑Augmented Generation architectures using vector databases
• Lead IT project planning, resource allocation, and vendor coordination
• Oversee onboarding/offboarding and provisioning in Microsoft 365 GCC High and networks
• Maintain access controls and perform periodic security audits
• Assist with provisioning hardware and maintaining asset inventory
• Develop and optimize troubleshooting procedures for reliable IT services
• Support LAN/WAN, WiFi, VPNs, and remote access with secure connectivity
• Assist with infrastructure improvements for reliability and scalability
• Support documentation and vendor coordination

Skills

Communication

Troubleshooting

Project management

Customer service mindset

Team collaboration

Security mindset

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Semantic Kernel

LangChain

Microsoft 365 GCC High

Job description

We are seeking a forward-thinking Information Technology (IT) Support Specialist to lead and optimize our internal technology environment in close partnership with our managed service provider. This role is responsible for ensuring that all systems, infrastructure, and support functions align with our core values of Deploy Faster, Operate with Confidence, and Design with Purpose.

This role requires a forward-thinking IT professional who can streamline technology delivery, maintain a secure and reliable computing ecosystem, and implement thoughtful, scalable solutions that support the organization's evolving business and compliance requirements. The ideal candidate combines strategic vision with hands‑on technical expertise, ensuring the secure administration of Microsoft GCC High environments, supporting Cybersecurity Maturity Model Certification (CMMC) compliance initiatives, and enabling the responsible adoption and governance of AI technologies. This individual will champion security-first IT operations, protect Controlled Unclassified Information (CUI), maintain compliance with applicable federal and industry standards, and empower teams through efficient, resilient, and purpose-built technology solutions.

What You’ll Do

• Serve as the primary internal point of contact for all IT matters, coordinating day-to-day needs, escalations, and project work with SelectTech’s managed service provider.
• Drive IT initiatives by optimizing workflows, accelerating technology implementations, and improving system responsiveness across the organization.
• Support and maintain clear IT policies, configuration standards, disaster recovery procedures, and user-facing training materials.
• Identify software and applications to solve business specific problems.
• Deliver and operationalize generative AI / LLM use cases (e.g., enterprise search, summarization, agent workflows, document Q&A) to support business objectives.
• Design and implement Retrieval-Augmented Generation (RAG) architectures leveraging vector databases to support scalable AI solutions.
• Lead IT project planning, resource allocation, and vendor coordination to ensure timely and efficient delivery.
• Oversee onboarding and offboarding processes, ensuring timely and compliance account provisioning in Microsoft 365 GCC High, company networks, and associated systems.
• Maintain system access controls and conduct periodic audits to ensure users and systems Operate with Confidence through proper security alignment.
• Assist with the provisioning, configuration, and deployment of laptops, workstations, and associated hardware to ensure employees receive purpose-built tools aligned with their role.
• Maintain accurate hardware/software inventory to reduce downtime, optimize lifecycle management, and support Design with Purpose technology planning.
• Develop, document, and optimize troubleshooting procedures that contribute to predictable and reliable IT service delivery.
• Assist with overseeing the company’s LAN/WAN infrastructure, WiFi systems, VPNs, and remote access tools, ensuring consistent performance and secure connectivity across all locations.
• Assist with the implementation of infrastructure improvements, focusing on reliability, scalability, and long‑term stability.
• Support cabling projects, network documentation, and vendor coordination.
• Assist with efforts to maintain a secure computing environment through robust cybersecurity practices, ensuring the organization can Operate with Confidence in all digital operations.
• Assist with CMMC control implementation, system monitoring, vulnerability mitigation, and audit-readiness.
• Assist with documentation supporting streamlined operations and efficient troubleshooting.
• Oversee the reliable setup, configuration, and troubleshooting of office peripherals—including printers, scanners, and conference room AV systems—ensuring employees can collaborate and communicate seamlessly.

What You Bring

• Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent professional experience.
• 3–7+ years of progressive IT experience, including hands‑on technical troubleshooting.
• Certifications: CompTIA A+, Security+, Azure AB-900, and Microsoft 365 Fundamentals MC-900 are desirable
• Experience supporting CMMC, NIST 800-171, DFARS, or similar defense‑industry cybersecurity frameworks is a plus
• Hands‑on experience supporting Microsoft 365 GCC High environments is a plus.
• Hands‑on experience with at least one major AI platform and orchestration frameworks (Semantic Kernel, LangChain).
• Experience with LAN/WAN systems, VPNs, firewalls, Wi‑Fi architecture, and network security fundamentals is a plus
• Strong proficiency in Office 365 administration, MFA/2MFA solutions, Windows environments, and endpoint management.
• Excellent communication, organizational, and project management skills.
• Strong verbal communication skills with a customer‑service mindset and the ability to clearly explain complex technical concepts to non‑technical users.
• Strong written communication skills with the ability to work collaboratively in a team environment.
• Familiarity with network security principles and best practices.
• Excellent troubleshooting and problem‑solving skills.
• Must be able to obtain and maintain at least a DoD Secret security clearance.

Why Join SelectTech?

At SelectTech, you’ll work alongside a team that values innovation, precision, and purpose. Your expertise will directly contribute to solutions that deploy faster, operate with confidence, and are designed with purpose—helping us drive mission success.