Information Technology (IT) Support Specialist (SLC)

Motorola Solutions Inc; Salt Lake City (UT); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions Inc. is seeking an IT Support Specialist for its Silvus Technologies unit in Salt Lake City. The role involves on-site end-user support, hardware/software troubleshooting, and maintaining IT infrastructure documentation.

You will manage accounts, devices, and deployments in Windows, Linux, and macOS environments, with a focus on security and efficiency. A background in enterprise IT and strong communication are required.

Qualifications

• Provide IT end-user support across desktop/laptop environments.
• Troubleshoot hardware and software issues and document solutions.
• Maintain IT infrastructure documentation and asset inventory.
• Manage onboarding/offboarding with HR and Facilities.

Responsibilities

• Provide technical support to end users and troubleshoot hardware/software issues.
• Respond to Help Desk tickets in a timely manner.
• Install, configure, and maintain hardware and software.
• Develop and maintain IT infrastructure documentation and asset inventory.
• Manage onboarding and offboarding with HR and Facilities.

Skills

Windows

Linux

macOS

Active Directory

Entra

Intune

Google Suite

Microsoft 365

Help Desk

Networking

Cabling

Documentation

Inventory management

Onboarding/offboarding

Education

High School Diploma or GED

Bachelor’s degree in IT/CS (preferred)

Tools

Microsoft Intune

Microsoft Entra

LDAP/AD tooling

Job description

## Information Technology (IT) Support SpecialistApply: Salt Lake City, UT - Factory: Full time: Posted 30+ Days Ago: R68915## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.## **Department Overview**Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments. Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.## Job Description*Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “**Keeping Our Heroes Connected**”?*THE OPPORTUNITYSilvus is seeking an ***Information Technology (IT) Support Specialist*** who will report to the Senior IT Support Lead. This role provides technical support to end users, troubleshoot hardware and software issues, and maintains the company's Information Technology (IT) infrastructure.This position is fully on site, Monday through Friday, at Silvus Technologies’ Salt Lake City manufacturing facility.The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.ROLE AND RESPONSIBILITIES* Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.* Respond to Help Desk IT support tickets in a timely manner.* Install, configure, and maintain hardware and software.* Develop and maintain documentation related to the company's IT infrastructure and support processes.* Maintain an up-to-date inventory of all hardware and software assets.* Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.* System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.* Perform other related duties of which the above are representative.REQUIRED QUALIFICATIONS* High School Diploma or GED.* 3 or more years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.* Proficient PC skills in a Windows and IOS environment required.* Experience with Layer 1 Networking and Cabling.* Experience installing/uninstalling and licensing/de-licensing enterprise software.* Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).* Possess a working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.* Strong communications and interpersonal skills with a positive, professional, and enthusiastic attitude.* Demonstrated ability to operate as a team member, supporting company and departmental decisions, policies, and procedures.* **Must be a U.S. Citizen** due to clients under U.S. government contracts.* **All employment is contingent upon the successful clearance of a background check and drug test.**PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES* Possession of or progress toward a Bachelor’s degree in Information Technology, Computer Science, or a related field.* Prior experience in a fast-paced office environment.* Linux and MacOS skills are highly desirable.WORKING CONDITIONS AND PHYSICAL REQUIREMENTS* Office environment.* While performing the duties of this job, the employee is required to do the following:* Perform bending and reaching movements to place items on lower and higher shelves.* Kneeling or squatting to access lower shelves.* Must be able to lift up to 50 lbs.COMPENSATION: $28.85 - $33.65 / hourly#silvuscareers## Basic Requirements* High School Diploma or GED.* 3 or more years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.* **Must be a U.S. Citizen** due to clients under U.S. government contracts.* **All employment is contingent upon the successful clearance of a background check and drug test.**## Travel RequirementsNone## Relocation ProvidedNone## Position TypeExperienced## Referral Payment PlanYes**Our U.S. Benefits include:*** Incentive Bonus Plans* Medical, Dental, Vision benefits* 401K with Company Match* 10 Paid Holidays* Generous Paid Time Off Packages* Employee Stock Purchase Plan* Paid Parental & Family Leave* and more!***EEO Statement***Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.