Information Technology (IT) Support Specialist

Corbion; Totowa (NJ); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Bonus potential

401K with company match

Medical, dental, vision and life ins.

Paid time off including holidays

Education assistance

Job summary

Corbion is seeking an IT Technical Support Specialist to join our North American IT Infrastructure team in Totowa, New Jersey. This on-site role supports daily IT operations across warehouse, distribution, and corporate environments, handling hardware, software, network, and end-user technology with strong customer focus.

You will troubleshoot Windows and Microsoft 365, assist with Cisco wireless connectivity, printers, Zebra devices, and escalate complex issues as needed.

Qualifications

• Associates degree or technical training preferred.
• 3+ years of service desk experience preferred.
• ITIL Foundation and Cisco CCNA certifications preferred.
• Experience with Microsoft tools (Azure, Intune, Windows client, O365).
• Strong customer-focused service mindset and communication skills.

Responsibilities

• Provide first- and second-level support for desktops, laptops, and IT equipment.
• Troubleshoot hardware, software, network connectivity, and end-user problems in Windows/Microsoft 365 environments.
• Collaborate with Global Service Delivery and local teams to resolve issues and improve processes.
• Create and maintain knowledge base content and technical documentation.
• Manage tickets in TOPdesk or similar ITSM tool and escalate as needed.
• Support SAP ordering, procurement, inventory control, and license management for accuracy.

Skills

Service desk experience

Customer-focused service delivery

Time management

Communication skills

Multicultural collaboration

Education

Associates degree or technical training

Tools

Azure

Intune

Windows client

O365

Cisco CCNA

Job description

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.

Join our North American IT Infrastructure team as an IT Technical Support Specialist at our Totowa, New Jersey facility. In this full-time, onsite role, you will support daily IT operations across warehouse, distribution, and corporate environments. You will provide first- and second-level support for hardware, software, network connectivity, and end-user technology. This includes troubleshooting Microsoft Windows and Microsoft 365, supporting desktops and laptops, assisting with Cisco wireless connectivity, maintaining printers and Zebra RF handheld devices, and escalating complex infrastructure issues when needed.

We welcome candidates with relevant technical knowledge, effective troubleshooting skills, and an interest in continued learning. Candidates who enjoy hands-on technical support, collaborative problem-solving, and working directly with end users within established service desk SLAs are encouraged to apply. The role offers opportunities to develop technical skills, gain exposure to enterprise IT infrastructure, and advance professionally within the North American IT organization.

Duties and Responsibilities:

• Provide timely, accurate, and courteous helpdesk support, keeping users informed throughout the resolution process.
• Troubleshoot and resolve issues involving desktops, laptops, network connectivity, related equipment, and the operational technology (IT/OT) environment to support reliable day-to-day operations.
• Partner with the Global Service Delivery team by providing hands-on support for local testing and troubleshooting.
• Keep knowledge base content and technical documentation current, clear, and accessible.
• Recommend practical ways to improve efficiency, streamline support processes, and create a better user experience.
• Contribute to service improvement initiatives and help the team adopt consistent best practices.
• Provide backup support for colleagues during absences and holidays to help maintain consistent service.
• Coordinate IT administrative activities, including procurement, SAP ordering, inventory control, and license management, while delegating tasks when appropriate to support accuracy and efficiency.
• Support global, regional, and local projects in line with Corbion agreements and applicable governance requirements, contributing to project activities as needed.
• Provide responsive and confidential support to teams with specialized needs, including the Board, VIPs, and HR.
• Manage support tickets in TOPdesk or a similar IT service management tool, documenting updates accurately, following up promptly, and prioritizing the needs of the business.
• Apply and reinforce global security policies, helping assigned sites follow applicable security standards, procedures, and regulatory requirements.
• Collaborate with regional colleagues to identify opportunities to standardize services, share knowledge, and improve support across locations.

Qualifications:

We are seeking candidates who bring a combination of the following qualifications, skills, and experience:

• Associates degree or technical training, preferred
• 3-years of experience in a service desk role, preferred
• ITIL Foundation and Cisco CCNA certifications are preferred
• Experience with Microsoft tools such as Azure, Intune, Windows client, O365
• Exceptional customer-focused service delivery mindset
• Effective time management and prioritization skills
• Ability to plan and execute implementations in a structured manner
• Functional experience within the relevant IT domain
• Motivation to acquire expertise in enterprise-level platforms such as server virtualization, Veeam Backups, and advanced Cisco controller-based wireless infrastructure.
• Certification or formal training related to the specific functional area
• Ability to collaborate effectively in multicultural environments
• Excellent verbal and written communication skills
• Ability to work safely in warehouse environments, including walking warehouse floors for extended periods and lifting up to 25–50 lbs. of IT equipment, with or without reasonable accommodation.
• Ability to travel occasionally, up to 25%, within the United States.
• Occasionally work on an after-hours and weekend standby schedule.

Our offer

The anticipated base compensation range for this position is $36.06 to $45.67 per hour. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type years of and experience within the industry, education, etc. Please note, Corbion is a multi-state employer and this pay scale may not reflect positions that work in other states or locations. In addition to the base compensation, we offer the following benefits*:

• Bonus potential
• Paid time off, including company holidays
• 401K with company match
• Medical, dental, vision and basic life insurance coverage are offered to employees and eligible dependents (provided they meet eligibility requirements)
• Flexible spending accounts
• Education assistance
• Short- and long- term disability
• Employee Assistance Program (EAP)
• Lifestyle and wellness benefits

*Please note, this is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. Eligibility requirements for these benefits will be controlled by applicable plan documents.

About Corbion

Corbion is a sustainable ingredients company dedicated to preserving what matters, including food and food production, health, and the planet. We specialize in lactic acid, lactic acid derivatives, food preservation solutions, functional blends, and algae ingredients, using our deep application and product knowledge to propel nature’s ingenuity through science. With more than a century of experience, we continue working side-by-side with our customers to make our cutting-edge technologies work for them. Leveraging our advanced capabilities in fermentation and preservation technology, we help customers differentiate their products in diverse markets ranging from food and animal nutrition to home & personal care, pharmaceuticals, electronics, medical devices, and bioplastics. In 2025, Corbion generated annual sales of € 1,267.4 million with a workforce of 2,408 FTEs. Corbion is listed on Euronext Amsterdam. For more information: www.corbion.com

Corbion is an equal opportunity employer and committed to a diverse workplace. All applicants will be considered equally without regard to race, color, ethnicity, veteran status, religion, national origin, marital status, political affiliation, age, sex, sexual orientation, handicapping condition, membership in an organization or any other non-merit factors.

Corbion provides reasonable accommodation to applicants.

EOE/M/F/Vet/Disabled