Information Technology (IT) Support Specialist

motorolasolutions; Los Angeles (CA); On-site; USD 4,305,000 - 4,968,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions seeks an Information Technology (IT) Support Specialist to provide end-user tech support, troubleshoot hardware and software, and maintain the company's IT infrastructure. The role reports to the Senior IT Support Lead and is 100% onsite at Silvus Technologies’ West Los Angeles, CA headquarters.

The position involves installing, configuring, and maintaining hardware and software, onboarding/offboarding with HR/Facilities, and documenting IT processes.

Qualifications

• High School Diploma or GED.
• 3+ years of experience in installing, troubleshooting, and maintaining software and hardware.
• Proficient in Windows and macOS environments.
• Experience with Layer 1 Networking and Cabling.
• Experience installing/uninstalling and licensing enterprise software.
• Google Suite and Microsoft 365 proficiency.
• Working knowledge of Active Directory, Microsoft Entra, and Microsoft Intune.
• Strong communication and teamwork skills.
• U.S. Citizenship required for government contracts.
• Background check and drug test clearance required.

Responsibilities

• Provide technical support to end users, troubleshooting hardware and software issues on desktop or laptop systems.
• Respond to Help Desk IT support tickets in a timely manner.
• Install, configure, and maintain hardware and software.
• Develop and maintain documentation related to IT infrastructure and support processes.
• Maintain an up-to-date inventory of all hardware and software assets.
• Manage onboarding and offboarding functions with HR and Facilities.
• System configuration and deployment for Windows, Linux, and macOS endpoints.
• Coordinate with MSI team for procurement and provisioning of hardware for domestic and international hires.

Skills

Windows & macOS

Google Suite & MS 365

Active Directory / Entra / Intune

Networking & Cabling (Layer 1)

Technical troubleshooting

Communication & teamwork

Education

High School Diploma or GED

Tools

Windows/Linux/macOS endpoints

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.

Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.

Job Description

THE OPPORTUNITY

Silvus is seeking an Information Technology (IT) Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This position will report to the Senior IT Support Lead.

This position is 100% onsite, Monday through Friday, at Silvus Technologies’ headquarters in the heart of vibrant West Los Angeles, CA.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
• Respond to Help Desk IT support tickets in a timely manner.
• Install, configure, and maintain hardware and software.
• Develop and maintain documentation related to the company's IT infrastructure and support processes.
• Maintain an up-to-date inventory of all hardware and software assets.
• Manage on‑boarding and off‑boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
• System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.
• Partner closely with project management teams to strategize, plan, and execute resource allocation for business expansions, ensuring all IT equipment is acquired efficiently and delivered on schedule.
• Coordinate directly with the MSI team to oversee the procurement, provisioning, and timely delivery of hardware/laptops for both domestic and international new hires.

REQUIRED QUALIFICATIONS

• High School Diploma or GED.
• 3 or more years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
• Proficient PC skills in a Windows and IOS environment required.
• Experience with Layer 1 Networking and Cabling.
• Experience installing/uninstalling and licensing/de‑licensing enterprise software.
• Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
• Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
• Knowledge of Microsoft Excel for data analysis, equipment tracking, and reporting, paired with exceptional organizational skills to manage complex workflows effectively.
• Strong communications and interpersonal skills with a positive, professional, and enthusiastic attitude.
• Demonstrated ability to operate as a team member, supporting company and departmental decisions, policies, and procedures.
• Must be a U.S. Citizen due to clients under U.S. government contracts.
• All employment is contingent upon the successful clearance of a background check and drug test.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

• Possession of or progress toward a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Prior experience in a fast-paced office environment.
• Linux and macOS skills are highly desirable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Office environment.
• Travel occasionally to different office locations.
• While performing the duties of this job, the employee is required to do the following:
• Perform bending and reaching movements to place items on lower and higher shelves.
• Kneeling or squatting to access lower shelves.
• Must be able to lift up to 50 lbs.

COMPENSATION: $31.25 - $36.06 / hourly

#silvuscareers

Basic Requirements

• High School Diploma or GED.
• 3 or more years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
• Must be a U.S. Citizen due to clients under U.S. government contracts.
• All employment is contingent upon the successful clearance of a background check and drug test

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaid Time Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.