Information Technology Help Desk Analyst

Bastian Solutions; Carmel (IN); On-site; USD 50,000 - 65,000; Full time

Job summary

A technology solutions provider in Carmel, IN is looking for a Help Desk Analyst to support internal staff. This onsite position involves providing Tier 2 support across various hardware and software issues. The ideal candidate will have a BS in IT or up to 4 years of experience, and possess excellent communication skills. Comprehensive benefits include health insurance and flexible work schedules.

Benefits

Health, Dental, and Vision Insurance

401(k) Retirement Plan with a company match

Vacation/Holiday Pay

Tuition Reimbursement

Flexible Work Schedules

Professional Associations, Conferences and Subscriptions

Company Meetings & Events

Qualifications

• Up to 2 years of IT Helpdesk experience or up to 4 years with an AS degree.
• Must be eligible to work in the USA long term without sponsorship.
• Ability to adapt and take initiative.

Responsibilities

• Provide remote and on-site desktop support for company users.
• Perform minor repairs and routine cleaning of server rooms.
• Assist in creating new operation procedures for the IT knowledge base.

Skills

Client-facing communication

Analytical skills

Organizational skills

Troubleshooting laptops

Understanding Group Policies

Education

BS in IT or Computer Science preferred

AS in IT or Computer Science

Tools

Microsoft Office

Active Directory

Linux knowledge

VPN technologies

Job description

Information Technology Help Desk Analyst

Bastian Solutions is looking for a Help Desk Analyst to support our internal employees. The ideal person will be energetic, friendly and have a passion to help our teams in any IT issues.

This is an onsite position currently in Carmel, IN. Our company will be moving our headquarters to Noblesville in late 2026. We are only looking for candidates that are able to commute to these locations.

Job Summary

This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to:

• Provide remote and on-site desktop support for company users and computers.
• Intermediate support of Windows 10/11
• Intermediate support of Apple/iOS and Android phones
• Intermediate Microsoft Office 365 Administration
• Intermediate Active Directory Administration
• Software license management (Adobe/Visio/Project)

Job Functions

• Imaging, deployment and application installation.
• Perform PC and device upgrades.
• Perform minor repairs and routine cleaning of server rooms and equipment storage.
• Escalation of help desk tickets.
• Work with team and management on escalation of any issues (equipment, network etc)
• Special assignments and projects as directed by the team lead or Director.
• Assist with inventory management, shipping and receiving of IT assets.
• Assist in creating new operation procedures for the IT knowledge base.

Preferred Skills and Required Qualifications

• BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
• Must be eligible to work in the USA long term without sponsorship.
• Collaborative interpersonal skills
• Ability to adapt and take initiative.
• Great client-facing communication and customer service skills
• Analytical and organizational skills
• Intermediate experience troubleshooting, configuring, and repairing laptops
• Intermediate experience with Active Directory/Domain Controller
• Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
• Proficiency in MS Office
• Basic knowledge of Linux and Apple/iOS
• Basic knowledge of VPN technologies

To learn more about us, click here - https://www.youtube.com/watch?v=_wJsktTkF50

About Bastian Solutions

Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation/Holiday Pay
• Tuition Reimbursement
• Flexible Work Schedules
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

Bastian Solutions does not work outside recruiting agencies. No solicitation phone calls please.