Information Technology Help Desk

ICON International, Inc.; Fort Lauderdale (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Job summary

A leading financial solutions company in Fort Lauderdale seeks an Enterprise Computing Engineer to provide exceptional IT support to executives and employees. This role focuses on diagnosing hardware/software issues, configuring A/V setups, and managing user training. Ideal candidates are team players with a degree in Computer Science and proficiency in key technical skills. Competitive compensation and benefits offered, including generous PTO.

Qualifications

• Excellent communication and customer service skills are essential.
• Team player capable of solving complex technical problems.
• Legal right to work in the United States.

Responsibilities

• Diagnose and resolve hardware and software issues.
• Provide white-glove IT support to executives.
• Demonstrate proficiency in PC, Mac OSX, and iOS hardware.
• Configure AV meeting setups.
• Install and configure new technologies.
• Image laptops with the latest approved Windows OS.
• Set up and configure physical workstations and laptops.
• Deliver IT orientation to new employees.
• Manage Active Directory profiles and Office 365 accounts.
• Coordinate and execute employee moves.
• Maintain end-user computing inventory.

Skills

Familiarity with Active Directory

Experience using ManageEngine Endpoint Central

Proficiency in SharePoint

Proficiency in Power Automate

Proficiency in PowerShell

Knowledge of VoIP systems

Knowledge of AV systems

Strong awareness of emerging technologies

Education

Relevant certifications or formal degree in Computer Science or related fields

Job description

Company Overview

Founded in 1986, ICON International provides clients with financial solutions built around the concept of corporate barter. We help businesses leverage their underperforming assets by trading those goods for high-value professional products/services. It’s a complex and dynamic field, driven by strategy, integrity and creativity.

Position Description

We are primarily a Windows environment and are seeking an Enterprise Computing Engineer to provide both in‑person and remote support to our employees. As a key member of our End User Computing team, your primary responsibility will be to deliver white‑glove support to executives and Help Desk support to employees in the Florida office. You will also provide remote support to employees in Stamford HQ and other remote locations. This front‑office role offers the opportunity to work directly with executives, business leaders, end users, and cutting‑edge technology.

Excellent communication and customer service skills are essential, as this role requires regular interaction with executives, business leaders, and end users. The ideal candidate will be a team player, capable of solving complex technical problems, clearly explaining solutions, and working collaboratively within the Information Technology group.

Responsibilities

• Diagnose and resolve hardware and software issues, implementing appropriate solutions.
• Provide white‑glove IT support to executives and business leaders in a fast‑paced environment, adhering to established policies and procedures.
• Demonstrate proficiency in PC skills and possess an in‑depth understanding of PC, Mac OSX, and iOS hardware.
• Configure AV meeting setups.
• Install and configure new technologies, providing user training as needed.
• Image laptops with the latest approved Windows OS versions and revisions.
• Set up and configure physical workstations and laptops.
• Deliver IT orientation to new employees in the Florida office.
• Manage Active Directory profiles, Office 365 accounts, and Windows profiles.
• Coordinate and execute employee moves.
• Maintain and manage end‑user computing (EUC) inventory in the Florida Office.

Skills and Qualifications

• Familiarity with Active Directory.
• Experience using ManageEngine Endpoint Central.
• Proficiency in SharePoint, Power Automate, and PowerShell.
• Knowledge of VoIP and AV systems like Logitech Rallybar.
• Strong awareness of emerging technologies.
• Relevant certifications or a formal degree in Computer Science or related fields.
• Must have the legal right to work in the United States.

Additional Information

This position is based in ICON’s corporate office. The work environment is dynamic and collaborative, providing opportunities for growth and professional development.

The strength of our business comes from our people, our financial resources and the great relationships we’ve built with clients and other business partners. ICON brings them together to solve problems and to create innovative business opportunities. We’ve developed trading strategies that maximize asset value and improve business outcomes.

Award‑Winning Culture

Recognized as one of the 25 Best Places to Work in Connecticut and a Top Workplace in Fairfield County.

Competitive Compensation

We offer a robust base salary paired with an attractive benefits package including generous PTO, medical, dental, vision, and 401(k) with match.

Apply now

Apply now and become an integral part of a Company that’s reshaping the landscape of Corporate Finance and Barter.