Information Technology Business Analyst

Practising Law Institute (PLI); United States; Hybrid; USD 108,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Generous retirement savings contribution

Ample paid time off and summer Fridays

Unlimited access to LinkedIn Learning

Gym/Wellness Allowance

Job summary

A nonprofit legal education provider is seeking an IT Business Analyst to enhance business processes through collaboration with product and tech teams. The role requires 5-7 years of business analysis experience, proficiency in SQL, and expertise in CRM integrations. PLI offers a generous benefits package, a hybrid work model, and a commitment to professional development.

Qualifications

• 5-7 years of IT/IS business analysis experience, delivering successful projects.
• Experience with CRM systems, particularly Salesforce.
• Proficient in SQL for data analysis and reporting.

Responsibilities

• Scope and document business requirements for applications.
• Collaborate with stakeholders and analyze business needs.
• Lead UAT and assist with project management using JIRA.

Skills

IT/IS business analysis

CRM systems integration

SQL proficiency

Agile methodologies

Salesforce knowledge

Education

Bachelor's degree in information technology or related field

Tools

Jira

Confluence

Postman

MongoDB

Job description

Practising Law Institute (PLI) provided pay range

This range is provided by Practising Law Institute (PLI). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$108,000.00/yr - $120,000.00/yr

OVERVIEW

Practising Law Institute (PLI) educates and informs lawyers and other professionals with innovative programs, publications, podcasts, and additional resources. With a sterling reputation developed over 90 years, PLI is a trusted source of professional development and knowledge for the legal community. A nonprofit organization, PLI is also known for its dedication to providing pro bono training and resources to ensure access to justice. PLI’s client base includes a large array of prestigious law firms, corporations, and government agencies. We are also proud to have recently been named one of the “Brands That Matter” by Fast Company. More information about PLI may be found on our website www.pli.edu.

PLI is searching for a technology professional to fill the role of IT Business Analyst (responsibilities and qualifications are described below). Work in a collaborative environment with a diverse, employee community where staff enjoy a generous benefits package and a genuine commitment to a work-life balance (4+ weeks of paid time off and hybrid remote/in-person schedules for most roles).

SUMMARY

The IT Business Analyst plays a critical role in ensuring the continuous delivery of business value to stakeholders and customers. The IT Business Analyst will collaborate closely with business, product, and technology teams throughout the entire software development lifecycle to support the successful delivery of products and feature enhancements. Key responsibilities include driving business process improvements, managing requirements, facilitating project execution, and supporting quality assurance and DevOps initiatives. The role is highly cross-functional, bridging business analysis, quality assurance, project management, and application support.

KEY RESPONSIBILITIES

• Scope, elicit, analyze and document business requirements for new and existing applications, including user stories, acceptance criteria, use cases, business rules, and functional requirements.
• Collaborate with stakeholders to identify, analyze, and document business needs, evaluating their impact on products, services, systems, processes, and workflows.
• Conduct end-to-end requirements gathering, impact analysis, and documentation to ensure development aligns with business goals.
• Drive proof-of-concept evaluations for new ideas and business proposals. Drive the development pipeline by documenting As-Is and To-Be processes/workflows,
• Help shape product roadmaps to support business transformation and growth.
• Evaluate customer data to inform business decisions and strategy.
• Drive the resolution of issues identified during the analysis, design and testing phases to ensure quality and project momentum.
• Manage multiple projects simultaneously, ensuring features are ready for release within sprint timelines.
• Lead and facilitate project meetings, manage, and prioritize issues and defects, and assist with JIRA and other project management tools.
• Manage UAT, and support feature releases and user training.

Application & DevOps Support

• Investigate, analyze, and prioritize activities to support IT maintenance and enhancement efforts.
• Collaborate with the DevOps team to support continuous delivery and ensure smooth deployment processes.

Quality Assurance & Testing

• Conduct quality assurance using a Behavior Driven Development (BDD) approach to validate viable software solutions.
• Perform regression testing and actively participate in integration testing and user acceptance testing (UAT).

Continuous Improvement & Other Duties

• Continuously seek opportunities to enhance business processes, system efficiency, and team collaboration.
• Take on additional responsibilities as needed to support evolving business and technology needs.

QUALIFICATIONS AND REQUIREMENTS

• 5-7 years of IT/IS business analysis experience, with a proven track record of delivering successful projects.
• Knowledge of CRM systems and their integration is required.
• Proficiency in SQL is essential for data analysis, reporting, and troubleshooting across systems.
• Experience in the professional accreditation or legal industry is a plus.
• Experience working in an agile development environment, with hands-on knowledge of agile methodologies, software, and tools.
• Bachelor's degree in information technology, business, or a related field is required.

Technical & Analytical Skills:

• Experience gathering and documenting end-to-end requirements, including creating Use Cases, User Stories, workflows, and Business Process Models.
• Strong analytical abilities with excellent logic, reasoning, and attention to detail.
• Ability to investigate and analyze data using appropriate tools, drawing meaningful insights to inform decision-making.
• Proficiency with Salesforce is required, including a strong understanding of the platform’s capabilities and best practices.
• Mastery of databases, SQL, Postman, XML, Jira, and Confluence is required.
• Experience with developing test plans and test scripts for validating system functionality and performance.
• Familiarity with API integrations and data migration processes is a plus, especially when working with third-party applications.

Additional Technical Knowledge (Preferred):

• Experience with NetSuite, PowerBI, Marketing Cloud, Google Analytics, and MongoDB is a plus.
• Understanding of DevOps practices and CI/CD pipelines is beneficial for supporting continuous delivery initiatives.
• Strong communication skills, both written and oral, with the ability to translate complex technical concepts for non-technical stakeholders.
• Ability to develop and foster strong relationships with business and IT teams, serving as a bridge between both sides.
• Strong facilitation and presentation skills, with experience leading requirements workshops and project meetings.
• Proactive, self-motivated, highly organized, curious, and creative.

YOUR BENEFITS AT PLI

PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:

• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Flexible hybrid remote/in-person scheduling for most roles
• Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
• Work-life balance initiatives
• Gym/Wellness Allowance of up to $300 each calendar year

COMPENSATION RANGE FOR THIS POSITION

$108,000 - $120,000 per annum

(Exact compensation offer may vary based on the candidate’s job-related skills and work experience.)

EEO STATEMENT

PLI is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state or local law.

Only those applicants who meet our requirements for this position will be contacted.

Practising Law Institute is an equal opportunity employer.